Trinity that works in the Chelmsford office is amazing, she helped us last year with our cruise, she was so helpful we booked again this year with her, there wasn't anything she wouldn't do for us,... Toon meer
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Lees wat reviewers zeggen
Marney was incredibly helpful over our 2 visits. We went in not really knowing where we wanted to go. Her excellent knowledge about the different locations resulted in us booking a holiday in Italy. N... Toon meer
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The young girl helped me set up my Ryanair website and was so helpful and a very happy member of staff, I will recommend Hays Travel to all my friends
Bedrijf heeft geantwoord
Our experience was made great by Evita. It was mostly your travel consultant, EVITA. I had spoken to her three times prior to actually booking. A solo trip to Australia is completely out of my co... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
19-20 High Chelmer, CM1 1XL, Chelmsford, Verenigd Koninkrijk
- 01245801314
4,9
Uitstekend
996 reviews
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My first experience with a travel agency
Considering it was the first day back from holiday for your agent and returning to work the young lady was excellent. She endeavoured to get us the best deal. I cannot fault her with the booking, checked about Our passports and also offered to help further on with boarding passes etc. I have always in the past done the holiday bookings myself online so this was my first experience via a travel agent. Very good service
8 juli 2026
Antwoord van Hays Travel - Chelmsford
Good Afternoon Roger,
Thank you so much for your lovely review, It was a pleasure to book your holiday!
Kind Regards,
Evita
Sold overpriced package
We were sold a package that was much more expensive than the prices we found later with a quick search. No apology and no offer to make amends. This is very disappointing seeing that we have been loyal customers for many years. We are perfectly capable of booking our own holidays online and will not be using Hays in future.
30 juni 2026
Antwoord van Hays Travel - Chelmsford
Good Afternoon Mr Cardus,
Thank you again for your feedback, the cheaper cost we believe was obtained by seperate elements thus not making it a protected package holiday with the ATOL/ABTA benefits that we provide.
We do apologise for the disappointment this may have caused however we are always here to help you and assist you with your bookings.
Kind Regards,
Hays Travel Chelmsford
A holiday booked without any problems.
Julia was friendly and extremely efficient. She found us a holiday that we were asking for, without any hassle.
29 juni 2026
Antwoord van Hays Travel - Chelmsford
Thank you for your review , you are more than welcome an it was lovely to meet you both . Julia xx
We always try to book with Hays
We always try to book with Hays. Excellent customer service and always so helpful and price match where possible. We booked another holiday yesterday through Chelmsford with
Marney and Joanne. Both were very helpful and as always provided help and assistance wouldn’t book any where else
6 juli 2026
Antwoord van Hays Travel - Chelmsford
Hi Angela,
Thank you so much for your kind review. It was a pleasure to meet you and get your holiday booked! Have the best time!
Marney :)
Leah was a great help with this booking
23 juni 2026
Antwoord van Hays Travel - Chelmsford
Hi Jan,
Thanks very much for your kind review, it was a pleasure get your holiday booked :)
Leah.
Never used Hays travel before
Never used Hays travel before, always used another company, but was pleasantly surprised how easy and how helpful they were, will be using them in the future.
30 juni 2026
Antwoord van Hays Travel - Chelmsford
Hi Lynn,
Thank you so much for your kind review. It was a pleasure to meet you and get your holiday booked!
Marney :)
young lady Leah was very good to…
young lady Leah was very good to explain everything to me clearly a good experience all round
30 juni 2026
Antwoord van Hays Travel - Chelmsford
Hi Brian,
Thank you so much for your lovely review!
It was a pleasure to get your cruise booked.
Leah.
Channel Delight
Took note of what we wanted, although I had already found the hotel and airport we wanted to fly from.
Suggested airport parking and got a good rate which was helpful.
29 juni 2026
Antwoord van Hays Travel - Chelmsford
Hi Mark,
Thank you for the nice review.
Kind Regards,
Leah.
Antwoord van Hays Travel - Chelmsford
Thank you for taking the time to leave us a review, it was lovely to meet you in store and help to get your cruise booked.
Victoria
I had never used Hays travel before but…
I had never used Hays travel before but the ladies we saw in the branch in High Chelmer, Chelmsford were amazing they were so helpfull and patient with myself and my friend booking our holiday. I will not hesitate to recommend them to all my family and friends.
20 juni 2026
Antwoord van Hays Travel - Chelmsford
Thank you for taking the time to leave a review.
It was a pleasure to help get your holiday booked.
Evita
Debbie
Debbie, in the Chelmsford store was more than helpful in arranging our holidays. She worked very hard to get us the holidays we wanted.
She and all the staff were very friendly.
14 juni 2026
Antwoord van Hays Travel - Chelmsford
Thank you for taking the time to leave a review.
It was lovely to meet you in store and help to get your holiday booked.
Debbie
Staff very friendly
Staff very friendly, polite and welcoming
Very helpful with booking our holiday at the right price
28 juni 2026
Antwoord van Hays Travel - Chelmsford
Hi Teresa,
Thank you for your kind review!
Leah.
Helpful and friendly staff member-…
Helpful and friendly staff member- Evita @ Chelmsford
10 juni 2026
Antwoord van Hays Travel - Chelmsford
Good Afternoon,
Thank you so much for your lovely review!
Kind Regards,
Evita
Happy customer
Very pleased with my experience.
The lady was very professional and helpful.
We found a great holiday and I'll definitely book with hays again ☺️
17 juni 2026
Antwoord van Hays Travel - Chelmsford
Thank you for taking the time to leave a lovely review.
It was a pleasure to meet you both and I hope you have a fab holiday.
Victoria
Quick service and very knowledgeable…
Quick service and very knowledgeable and always helpful
16 juni 2026
Antwoord van Hays Travel - Chelmsford
Hi Clare,
Thank you for your kind words, always lovely serving you!
Every thing went well thank you.
5 juni 2026
Antwoord van Hays Travel - Chelmsford
Hello
Thank you for your kind review.
Kind Regards
Michelle
Trinity was an absolute gem in helping…
Trinity was an absolute gem in helping us. Not only with our booked holiday, but with a cancellation and holiday insurance as well.
2 juni 2026
Antwoord van Hays Travel - Chelmsford
Thank you for your kind review. It is always a pleasure booking your holidays.
Trinity
Antwoord van Hays Travel - Chelmsford
Good Afternoon Janet,
Thank you for your lovely review!
It was a pleasure to book your holiday.
Kind Regards,
Evita
We book all our holidays through this…
We book all our holidays through this one was with Julia and we know that you will get the best deal for us
4 juni 2026
Antwoord van Hays Travel - Chelmsford
Thank you for your review , was lovely to see you both again , and Thank you for your repeat business as always
Julia x
Another excellent experience booking…
Another excellent experience booking with Reece . He is always very friendly and helpful whenever we come to Hays to book a holiday
4 juni 2026
Antwoord van Hays Travel - Chelmsford
Hi Linda,
As always lovely booking you guys for any of your holidays!!
I hope you're looking forward to it too
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