Sarah was very helpful, she listened to our requirements and found us exactly what we wanted. She is patient and we are very pleased that we could book the flights, hotel, transfers, car parking and... Toon meer
Bedrijf heeft geantwoord
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Excellent customer service from Sarah as usual. Booking a cruise through Hayes travel, Sarah is always helpful and knows what we are after when booking.
We had visited to see what cruises were available and after talking with Emma decided to book a P & O Norway cruise for September. Emma took great care in finding our needs and preferences and t... Toon meer
Bedrijf heeft geantwoord
The Young lady whom we spoke to, Emma. was very welcoming, always positive. Nothing was too much trouble and helped us arrange the itinerary and hotels we were looking for. Her knowledge was excellent... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
10a High Street, SN15 3ER, Chippenham, Verenigd Koninkrijk
- 01249566039
4,9
Uitstekend
504 reviews
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Antwoord van Hays Travel - Chippenham
Thank you for your review, we are glad you had a positive customer experience in our store. :)
Kind regards,
Sarah P
Emma was absolutely fantastic
Emma was absolutely fantastic! She was very knowledgeable with the destination I wanted to travel to. The booking process with her was extremely smooth! Such a lovely team as a whole in the shop! Thank you so much x
27 februari 2026
Recommendations for Hays
Staff are always welcoming, friendly and efficient. Patience in abundance and extremely helpful.Well done Sarah and Grace!😊
26 februari 2026
Antwoord van Hays Travel - Chippenham
Hi Joan, we appreciate your wonderful feedback! Sarah & Grace :)
Friendly and Knowledgeable
Very knowledgeable and helpful with finding a good family holiday to suit everyone.
19 februari 2026
Antwoord van Hays Travel - Chippenham
l'm so happy l could help planning a wonderful family holiday for you. Sarah :)
Great service from Megan
Great service from Megan, she showed us lots of options and sorted everything out
25 februari 2026
Antwoord van Hays Travel - Chippenham
Thank you so much for your kind review
Sarah is extremely helpful and a very…
Sarah is extremely helpful and a very plesent lady to deal with, as is all the staff I have dealt with.
17 februari 2026
Antwoord van Hays Travel - Chippenham
Thank you Mr Paget it's always a pleasure booking your cruises :) Sarah
Booking my holiday with Hay's Travel
Sarah was really lovely and very helpful. She answered all our questions and was so helpful in helping me and my friend book a fantastic holiday. She gave us her full attention and explained everything very clearly. I would not hesitate to book again, and I will be telling all my family and friends about Hay's Travel and there first class assistant.
15 februari 2026
Antwoord van Hays Travel - Chippenham
Thank you for your lovely review and I'm happy we were able to find a perfect holiday for you :) We hope to see you again soon to hear all about your travels!
Excellent service from Sarah at Hays as…
Excellent service from Sarah at Hays as always. Have used Sarah for all our holiday requirements for 15+ years and wouldn’t go anywhere else. Knows her stuff and very friendly . Nothing is ever a problem
5 februari 2026
Antwoord van Hays Travel - Chippenham
Thanks for your continued support it's very much appreciated. Sarah :)
First time booking a cruise
First time booking a cruise. Found the staff to be very helpful and informative. Looking forward to dealing with them again in future . However since the original review my booking was incorrectly missbooked. This was down to the people that actually made the booking resulting in the cancellation of the trip. The staff tried very hard to get things sorted but couldn’t. Very disappointed . A word of warning to future hays customers. If your agent tries to use Vista to make your booking think very,very carefully about proceeding
3 februari 2026
Antwoord van Hays Travel - Chippenham
Anthony Patrick,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that our staff was helpful and informative for your first cruise booking.I am sorry regarding the issue with the Cabin.
Kind regards
Karen
Hays Travel
Chippenham
Very helpful staff,cheerful,polite &…
Very helpful staff,cheerful,polite & very patient. Took their time finding the holiday that suited our needs. Kept us informed at all times when we couldn't decide which holiday to book. We finally found the rite one .everything was straight forward. We are now looking forward to our holiday. We always use Hays .
8 februari 2026
Antwoord van Hays Travel - Chippenham
Thank you Christine for booking, we are happy we were able to get your holiday booked and look forward to hearing about it when you're back!
Kind regards,
Sarah P
Megan was very pleasant and helpful
Megan was very pleasant and helpful, fairly new to the travel industry, she was able to answer all our questions, and booked the holiday we wanted.
she has processed our booking and sent all confirmation. Anything she was not sure on she asked advice from her co workers.
thank you Megan
20 januari 2026
Antwoord van Hays Travel - Chippenham
Mr Andrew Bird,
We appreciate you taking the time to share your experience. We're happy to hear that our team member was helpful and pleasant while booking your holiday. Thank you for your positive feedback.
Kind regards
Megan
Hays Travel
Chippenham
Friendly helpful from start with Megan
Friendly helpful from start with Megan, followed through with both Sarah's.
Our holiday was booked through Hays Travel Chippenham.
14 januari 2026
Antwoord van Hays Travel - Chippenham
Hi Jo thanks for the review we really appreciate it.
Great experience
Sarah was helpful, informative and took time to understand what we were looking for.
25 januari 2026
Antwoord van Hays Travel - Chippenham
Thank you so much for your review. Sarah
Myself and partner are both in our…
Myself and partner are both in our eighties and booked a four night city break. The lady was very helpful and talked through every stage of the booking and really reassured us.)
6 januari 2026
Antwoord van Hays Travel - Chippenham
Thank you so much for this lovely review :)
Sarah was amazing as ever
Sarah was amazing as ever
4th time we have booked with her nothing is ever too much trouble x
18 januari 2026
Antwoord van Hays Travel - Chippenham
Always a pressure booking you guys you really do make my job so enjoyable 🙂
Always a good experience
Always a good experience. Boards outside are dangerous...went into to sort a few details for one already booked holiday, walked out having booked another.
17 januari 2026
Antwoord van Hays Travel - Chippenham
Hello Jan thank you so much for your kind review. I will change the board lol.
A trip to Istanbul
Sarah was very helpful and friendly, responding to queries very quickly. She came up with excellent ideas for a trip to Istanbul, one of which she booked for us.
16 januari 2026
Antwoord van Hays Travel - Chippenham
Customer,
We're happy to hear that our team member was helpful and friendly! We appreciate your kind words and are so glad you enjoyed planning your trip with us.
Sarah was amazing we told her what we…
Sarah was amazing we told her what we wanted and she sorted everything we needed
17 januari 2026
Antwoord van Hays Travel - Chippenham
Thanks Christine absolutely loved planning your itinerary 😊 Sarah
Grace at the Chippenham office was very…
Grace at the Chippenham office was very helpful and explained everything to me. Thank you so much.
15 januari 2026
Antwoord van Hays Travel - Chippenham
Thank you so much for this lovely review. :)
Hay's travel agent personalised service
The agent (Karen) was extremely helpful. She understood our needs & took time & worked hard to get us the very best holiday.
14 januari 2026
Antwoord van Hays Travel - Chippenham
Hello Julie, Thank you so much for the lovely review and chocolates it was very kind of you.
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