I book a lot of holidays through Hays Travel,as always it was a plesent experience,carried out by lovely friendly staff ,who would bend over backwards to help you,this time it was Chelsey who always g... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Georgia was really lovely and helpful, making sure we received the best value and booked the right hotel for our needs. Service at Crook is always of a high standard, well done.
Bedrijf heeft geantwoord
Excellent service went there looking for a certain holiday found it was a bit more expensive than originally thought. The gentleman helped with finding another that was more to our budget. Could not... Toon meer
Bedrijf heeft geantwoord
Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
10 Hope Street, DL15 9HS, Crook, Verenigd Koninkrijk
- 01388 766166
5,0
Uitstekend
860 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very friendly staff went out of their…
Very friendly staff went out of their way to find a holiday that my friend and were happy with you young employee Declan was very efficient
20 februari 2026
Antwoord van Hays Travel - Crook
Thank you for your very kind feedback Ann, it was lovely to see you both in the office and a pleasure to book your holiday. I'm sure you with both have an amazing time!
Thanks
Declan
Excellent Service!
Excellent service from both Georgia and Lillie. All booked with ease.
10 februari 2026
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave lovely feedback.
I will pass your comments onto Georgia and Lillie for you :)
Thanks Chelsey
Chelsea listened to what I wanted and…
Chelsea listened to what I wanted and put together my holiday as she always does thank you
14 februari 2026
Antwoord van Hays Travel - Crook
We appreciate you sharing your experience. We are so pleased to hear that we put together your holiday as you wanted. Thank you!
Callum :)
Lorraine was amazing
Lorraine was amazing! I hadn’t originally booked with Hays but I wish I had. I had booked independently and the return flight had been cancelled leaving me with no hotel for a night or loosing a days holiday, I spoke to Lorraine about it and told her the dates we were going and what we had already booked, she was incredibly sincere an got us a new booking as close to the price I had originally paid with the independent company that I was able to get a refund from. I am so happy that my family still get to take our trip that nearly ended in disaster.
9 februari 2026
Antwoord van Hays Travel - Crook
We're so happy to hear that everything worked out for your family trip. We appreciate you sharing your experience, and we're glad that Lorraine could assist you in resolving the issue with your original booking.
Thank you,
Callum :)
It’s a big smile from us!
Another fantastic booking experience at Hays, Crook. The staff here are always so friendly and welcoming. Thanks especially to Chelsea for making our booking effortless and for brightening our day. Keep up the great work and we’ll keep smiling. See you again soon!
12 februari 2026
Antwoord van Hays Travel - Crook
We're so happy you had another fantastic booking experience with us! It's great to hear that Chelsey made your day and booking effortless. We appreciate your kind words!
Thank you,
Callum :)
Red Sea cruise and stay
Lorraine was very efficient in dealing with numerous requests which allowed us to make an informed decision on which holiday to choose. During the appointment to book the holiday of choice, Lorraine kept us informed of the process and was able to clarify with the booking agent the difference between room types, visa etc.
13 februari 2026
Antwoord van Hays Travel - Crook
Thank you very much for taking the time to leave some lovely feedback. It was a pleasure to book your holiday :)
Thanks
Lorraine
Hays Travel
My holiday to Salou
Great young lad found what was looking for got my holiday booked
12 februari 2026
Antwoord van Hays Travel - Crook
Thank you very much for taking the time to leave some lovely feedback for Declan. I will pass this onto him when he is back in the office :)
Thanks
Lorraine
Happy days.
Our hays travel rep ( Callum) was very professional, served us with a smile, covered everything we asked about like ,( hotel facilities what's open & what's not given the Date were going) also checked all other dates for us for best price .😎 Happy with the service we received.
10 februari 2026
Antwoord van Hays Travel - Crook
Thank you so much for taking the time to leave us a fantastic 5 star review. I'm so pleased to hear that you were happy with Callum's service. I will be sure to pass this onto him when he is back in the office :)
Thanks
Lorraine
Chelsea is always helpful when we are…
Chelsea is always helpful when we are looking for holidays 😀
8 februari 2026
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave such kind feedback. Its always lovely to see yu both in the office and we look forward to seeing you both again soon :)
Thanks Chelsey x
Antwoord van Hays Travel - Crook
Thank you so much for taking the time to leave us a fantastic 5 star review. I'm so pleased to hear that you were happy with Declans service.
Thanks,
Callum :)
Highly recommend
Really great experience provided by Lorraine and her colleagues. I felt that she went above and beyond for me. Thank you!
6 februari 2026
Antwoord van Hays Travel - Crook
We are so happy that you had a great experience and that Lorraine went the extra mile for you. Thank you so much for your positive feedback!
Thanks,
Callum :)
A pleasure to deal with
Friendly, efficiency & always keen to answer questions
Please get the staff a nice colour environment those walls are cruel
30 januari 2026
Antwoord van Hays Travel - Crook
Thank you so much for your lovely comments. It was a pleasure helping you book your holiday. We hope you have a fantastic time and hope to see you again soon.
Thanks,
Callum :)
We explores a few options of where we…
We explores a few options of where we would like to go. Callum was great throughout explained everything to us. What we could do whilst we was their.
I found him extremely helpful thanks.
2 februari 2026
Antwoord van Hays Travel - Crook
Thank you so much for taking your time to leave such a great review. It was my pleasure helping you book your amazing trip. I hope you have the most incredible time! Thank you again for booking with us.
Thanks,
Callum :)
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave such lovely feedback.
I will pass your comments onto Lorraine when shes back in the office :)
Thanks Chelsey
Chelsey was fantastic and helped loads…
Chelsey was fantastic and helped loads with everything I want flight times accommodation everything
31 januari 2026
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave such kind feedback. It was lovely seeing you both in the office and im sure your going to have a fab girls trip.
Thanks Chelsey :)
Antwoord van Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. I will pass your comments onto Lorraine once shes back in the office :)
Thanks Chelsey
Hays magic
Declan was the young man that was dealing with my holiday request was extremely efficient in booking my holiday, And was a very pleasant young man to talk to. He also got me a great deal on my parking at Newcastle airport. Well done Hays Travel.
30 januari 2026
Antwoord van Hays Travel - Crook
Thank you for taking the time to leae such kind feedback John. Its always a pleasure to book your holidays and I will pass your comments onto Declan for you :)
Thanks Chelsey
Antwoord van Hays Travel - Crook
Thank you very much for taking the time to leave some kind feedback. It was a pleasure to book your holiday :)
Thank you
Lorraine
Antwoord van Hays Travel - Crook
We appreciate you taking the time to share your kind words; we are so happy to hear about your positive experience with our service.
Thanks
Declan
Good experience
Very friendly lady, Chelsy who searched for holiday for upcoming half term break with daughter and grandchildren. She listened to what we wanted from the holiday, flight times, and type of accommodation and the location regards to distance from airport.
Chelsey sort the best price with the number of our party to avoid extra charges re room occupancy. She gave us plenty of advice and choice even though we hadn't thought of some things. She was very professional.
22 januari 2026
Antwoord van Hays Travel - Crook
We appreciate you taking the time to share your experience. We're so glad Chelsey was able to assist you in planning your holiday. It's great to hear that the advice and options provided met your needs for your trip!
Thanks
Declan :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.