My partner and I have been thinking about a long trip to explore Canada for a while, so we popped into the Hays shop in Strand Street, Douglas. Thinking we would just be picking up a couple of brochur... Toon meer
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Thanks to Elise she helped very incredibly quick to help my partner get back from Palma after missing her flight. 5 STAR SERVICE FROM HER !!! Will be back to book are family holiday in October with... Toon meer
Bedrijf heeft geantwoord
Being a regular customer in your Douglas Isle of Man branch I’m well known to the staff. Thus being said it’s such a lovely family branch as the staff are so welcoming, friendly and very helpful and... Toon meer
Bedrijf heeft geantwoord
We were assisted with booking our holiday by Tom in the Douglas branch of Hay’s Travel. He is extremely helpful and efficient . We are an older couple and not confident with technology, but we didn’t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
7/7a Strand Street, IM1 2ED, Douglas, Verenigd Koninkrijk
- 01624 671155
4,8
Uitstekend
409 reviews
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Thomas spend time explaining all parts…
Thomas spend time explaining all parts of my holiday all staff acted in a professional manner
13 augustus 2025
Antwoord van Hays Travel - Douglas
Thank you for this lovely review.
I will make this is passed to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager
15% uplift on off IoM travel unjustifiable
The travel consultant was excellent and went through everything with us.
I was however disappointed to find we had to pay in full compared to a deposit if purchased online.
Whist we still completed the holiday with you, we did not purchase our off Isle of Man travel with you due to the 15% uplift. This is completely unjustified and would in future compromise our booking a holiday with Hays Travel.
8 augustus 2025
Antwoord van Hays Travel - Douglas
Thank you David for taking the time to write your review.
Much appreciated
I am happy to call you with regard to your concerns regard to the off island flights.
Sandy Hodgkinson
Store Manager
I went to Hayes travel agents yesterday in Douglas …
I went to Hayes travel agents yesterday they were very good excellent they sorted the issue out that I had and all was good one of the best Hayes travel agents
8 augustus 2025
Antwoord van Hays Travel - Douglas
Thank you for your lovely comments. I will make sure Louisa see's your review.
Much appreciated.
Sandy Hodgkinson
Store Manager
The girls are great to deal with
7 augustus 2025
Antwoord van Hays Travel - Douglas
Thanks Jeanette
Much appreciated
Sandy x
Sandy’s attention to detail was second…
Sandy’s attention to detail was second to none. Nothing was too much trouble and an absolutely lovely lady who wants to make the process of booking as easy as possible!
Won’t go to anyone else to book 😀
6 augustus 2025
Antwoord van Hays Travel - Douglas
Thank you so much Tracy for your lovely review.
I really do appreciate it.
Sandy 😊
helpful and informative about my…
Very helpful and informative about my choice of holiday. Tom was knowledgable about each island.
19 juli 2025
Antwoord van Hays Travel - Douglas
Thank you for taking the time to write a review.
I will make sure Tom get this review.
It really is appreciated.
Sandy Hodgkinson
Store Manager
Fantastic!!!!!
Fantastic!! Tom (especially) and staff members so very pleasant and patient and very helpful while booking our holiday to Turkey for September!! would definitely book with Hays Travel again and have recommended Tom in Hays Travel Douglas to family and friends if they need any assistance booking a holiday.
27 juni 2025
Antwoord van Hays Travel - Douglas
Thank you so much for the wonderful review.
I will make sure my team and Tom get to see this review.
Much appreciated.
Sandy Hodgkinson
Store Manager
Tom did us proud yesterday
Tom did us proud yesterday. Such a nice helpful guy who knows his job. Nice one Hays 🤓
23 juli 2025
Antwoord van Hays Travel - Douglas
Thank you for your lovely review.
I will make sure this is passed on to Tom.
Much appreciated.
Sandy Hodgkinson
Store Manager
Just that Louisa was so professional in…
Just that Louisa was so professional in every way, so patient, and never once felt under pressure to book something, there and then. We told her we had to wait a few days before we could book, she was so friendly, and we did book a few days later, so happy
19 juli 2025
Antwoord van Hays Travel - Douglas
Really appreciate you taking the time to write this review for Louisa.
I will make sure Louisa get to see it
Thank you
Sandy Hodgkinson
Store Manager
Excellent service but please Agents sit further apart!
I have booked 3 holidays with Hays over the past 3 years. Tom, at Hays Douglas Isle of Man is very polite and helpful. Nothing is too much trouble and the holidays have always gone smoothly.
My one recommendation is regarding the booking service. Hays IOM is based spacious office with a total of 6 desks. All of the times I have booked the 2 agents serving customers have sat on desks which are very close together. They are so close together it is impossible for everyone concerned to hear and concentrate on their own holiday plans.
Might I suggest the agents distance themselves so customers have the ability to hear clearly. I am definitely in the demographic of Hays customers (65+)whilst I am not hard of hearing anyone who is may have given up on trying to book the holiday
18 juli 2025
Antwoord van Hays Travel - Douglas
HI Susan,
Thank you so much for taking the time to give us your feedback and write a review.
I totally agree with you and this is something I will implement moving forward.
We have 5 desks and I do have another travel consultant starting in the next few weeks. This may be difficult to implement when we are all in the store. However, when only 2 staff are working this is something I will introduce.
Thank you again. Much appreciated.
Sandy Hodgkinson.
Store Manager
The guy was very helpful explaining…
The guy was very helpful explaining everything I needed to know.
16 juli 2025
Antwoord van Hays Travel - Douglas
Thank you for your review.
I will make sure Tom gets to read it.
Much appreciated.
Sandy Hodgkinson
Store Manager
Antwoord van Hays Travel - Douglas
Thank you for your 5 Star Review.
We really do appreciate it.
Sandy Hodgkinson
Store Manager
Tom was good at answering our questions…
Tom was good at answering our questions and sorting out what we wanted
5 juli 2025
Antwoord van Hays Travel - Douglas
Thank you for your review. I will make sure this is passed on to Tom .
Much appreciated.
Sandy Hodgkinson
Store Manager
Great Service
Louisa was very diligent and patient, she took the time to learn and understand what we were looking for in a holiday and then to present us with options.
29 juni 2025
Antwoord van Hays Travel - Douglas
Thank you so much for your review, Michael, it was my pleasure to assist you with your holidays. With kind regards, Louisa
Antwoord van Hays Travel - Douglas
Thank you so much for the review, John, we really do appreciate it. We hope you have a lovely holiday. With kind regards Louisa
such lovely staff
such lovely staff, friendly and knowledgeable. nothing was too much trouble. so convenient to shop at Hays.
28 juni 2025
Antwoord van Hays Travel - Douglas
Thank you so much for your lovely review - we really do appreciate all of our valued customers and Tom always does his very best. He is such a helpful and valued member of staff. With kind regards Louisa
Tom was great and listened to our needs…
Tom was great and listened to our needs then phoned Newmarket with the exact requirements
12 juni 2025
Antwoord van Hays Travel - Douglas
Thank you for your lovely review.
Much appreciated.
Tom
Very friendly and helpful
Gave us the time and patience to book us the exact holiday we wanted in a helpful friendly manner.
10 juni 2025
Antwoord van Hays Travel - Douglas
Many thanks for taking the time to write a review for me.
It really is appreciated.
Its was lovely talking to you both.
I'm so glad we managed to get your special holiday booked for you both.
Many thanks
Sandy
Store Manager
We went to the Douglas office to book…
We went to the Douglas office to book our flights for our honeymoon some time in March I think. Can’t remember the exact date as we were never send an email. Just paper printed for us.
We specifically stated we had, had trouble in Gran Canaria airport through Ryan air in December with luggage and got stung for €180
Louisa told us she was sorry we had such a terrible time and it wouldn’t happen with them. So she booked our flights to gran Canaria for our honeymoon with luggage both ways or so we were told. We got our luggage out there ok.
On our return jet2 showed us a manifest with no luggage at all…..there or back and we were stung again for money. We are Starting to think they stooped as low as ryan air to blag money out of us, they are all just the same!!!!! Greedy and tell you what you want to hear but really they don’t give a toss!
We put in a complaint and nothing was done! No apology, nothing. Avoid like the plague
22 maart 2025
Review zonder uitnodiging
Antwoord van Hays Travel - Douglas
Hi Amanda and Gary,
I would really like the opportunity to speak to you with regards to your complaint.
Tried calling you and sent an email to see when best suits you both ?
Thank you .
Sandy Hodgkinson
Store Manager
A friendly and efficient service from a…
A friendly and efficient service from a knowledgeable team.
29 mei 2025
Antwoord van Hays Travel - Douglas
Thank you for your lovely review.
I will made sure this review is given to Louisa.
Much appreciated.
Sandy Hodgkinson
Store Manager
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