A wonderful experience overall. Millie talked us through all our options and helped us to book next year’s holiday; she also supported my daughter with her options for booking a first solo adult trip.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I like to deal with a person who has the experience and expertise to ensure my trips are as smooth and enjoyable as possible and are at the end of the phone if there are any problems. I have used my... Toon meer
Bedrijf heeft geantwoord
Once again the staff at Hays Travel were excellent. This time it was Cheryl who sorted our holiday out for us. She was able to source several different holidays which met our requirements. At no po... Toon meer
Bedrijf heeft geantwoord
Cheryl was a model of patience when organising my flights for a party of 7 travelling to Shetland. I was very impressed and delighted to receive all the necessary paperwork so promptly. Thank you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Ground Floor, Unit 10 Wales Court, PE38 9JZ, Downham Market, Verenigd Koninkrijk
- 01366 383724
5,0
Uitstekend
700 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Hays Travel are very knowledgeable
Hays Travel are very knowledgeable, helpful and friendly. Nothing is too much trouble and go above and beyond to get the best holiday for you at the best price. Book all my holidays with Hays Travel in Downham Market, Norfolk. Well Done to all the staff.
25 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting with your holiday. Kind regards, Cheryl
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting with your holiday. Kind regards, Millie
Helpful
the young lady who assisted us with a holiday was very pleasant and helpful.
She took her time and didn't rush us.
22 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Emily
Great!
Cheryl is always happy to help us. This is the second holiday we have booked with her. We would highly recommend Hays.
24 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Good service …
Very good service from Millie ,nothing was any bother she sorted and provided all what I ask..very please with the service
22 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Vacation to Nashville, Tennesee
Having checked out a potential trip on the internet for 2 adults and a teenage granddaughter to Nashville, we decided that we'd be in a safer place if we booked with Hays Travel rather than organise it ourselves. We used the Hays branch at Downham Market and sat down with Gemma to discuss the trip. She was extremely helpful and found a 'supplier' who was able to offer us the package that suited us. Thank you.
12 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
Amazing team especially Mille on this occasion
The whole team at Downham Market branch are totally amazing - I love their tic-tok posts
Millie was super patient with us whilst we decided what it was we exactly wanted this time
Wouldn't use any other travel agent
20 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure booking your cruise. Kind regards, Millie
Gemma was very friendly and helpful
Gemma was very friendly and helpful. She sorted out exactly what I wanted and booked it 😁
20 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for the kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
Millie was super efficient as usual
Millie was super efficient as usual. A real personal service. Thank you
17 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
Millie at Downham Market is just…
Millie at Downham Market is just amazing.. she remembered us from previous years and knew exactly what we wanted. So very helpful
17 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you so much for your kind review, it is always a pleasure assisting with your holiday arrangements.
Kind Regards,
Millie
Antwoord van Hays Travel - Downham Market
Thank you so much for your kind review, it was a pleasure assisting with your holiday arrangements.
thanks again
Millie
Gemma provided excellent service…
Once again Gemma provided an excellent service and made booking my holiday a pleasure. I would recommend Hays Travel as there service is so personal and efficient
11 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you so much for your kind review, it was a pleasure assisting with your holiday arrangements.
thanks again
Gemma
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your travel arrangements. Kind regards, Cheryl
Extremely helpful and was very patient…
Extremely helpful and was very patient when asking questions
1 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your lovely kind review , it was a pleasure assisting with your holiday arrangements. Kind Regards,
Cheryl
Staff really helpful and considerate.
Staff really helpful and considerate.
Not pushy at all just there for you enjoy and experience your holiday.
Really care and want to know all about your experience when you’ve returned home.
This is Downham market agents but I’m sure all hays travel are the same.
1 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your travel arrangements. Kind regards, Millie
Fabulous service staff are very…
Fabulous service staff are very welcoming and friendly and eager to help book your holiday giving expert help and knowledge of holidays and offers...nothing is too much trouble...cant fault the service
29 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holidays. Kind regards, Cheryl
Nice people help me to find right place…
Nice people help me to find right place to go
3 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review , it was a pleasure assisting with your holiday arrangements. Kind Regards,
Millie
Our situation was a group of 6 friends…
Our situation was a group of 6 friends booking 3 cabins on a Sunday morning in your Downham shop with Gemma. we looked at inside/outside and balcony prices and of course can we have cabins near each other - Gemma was excellent very, very experienced and a credit to your company - Why do I know? Because I've been in the cruise industry for 21 years and can spot great staff a mile off!!
27 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your lovely kind review , it was a pleasure assisting with your holiday arrangements.
Thanks again
Gemma
Staff were very helpful and non fussy.
2 februari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review. Kind regards, Millie
I found the process of booking my…
I found the process of booking my holiday very easy as Gemma answered all my queries which put my mind at ease.
30 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.