A wonderful experience overall. Millie talked us through all our options and helped us to book next year’s holiday; she also supported my daughter with her options for booking a first solo adult trip.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I like to deal with a person who has the experience and expertise to ensure my trips are as smooth and enjoyable as possible and are at the end of the phone if there are any problems. I have used my... Toon meer
Bedrijf heeft geantwoord
Once again the staff at Hays Travel were excellent. This time it was Cheryl who sorted our holiday out for us. She was able to source several different holidays which met our requirements. At no po... Toon meer
Bedrijf heeft geantwoord
Cheryl was a model of patience when organising my flights for a party of 7 travelling to Shetland. I was very impressed and delighted to receive all the necessary paperwork so promptly. Thank you.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Ground Floor, Unit 10 Wales Court, PE38 9JZ, Downham Market, Verenigd Koninkrijk
- 01366 383724
5,0
Uitstekend
700 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very much helpful in finding a holiday…
Very much helpful in finding a holiday spending time looking and Very friendly and happy work starf all ways will to help and on trouble in spending the time in the Hays trave Downham Market
30 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Simply excellent customer service
Simply excellent customer service, so helpful and just the best.
23 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Cheryl I the Downham market office was…
Cheryl I the Downham market office was helpful in finding us a holiday. I was very impressed with all communication and helpfulness.
27 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
The staff go out of their way to find…
The staff go out of their way to find you what you are looking and get you the best deals.
27 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review it is always a pleasure assisting you with your holidays. Kind regards, Gemma
Antwoord van Hays Travel - Downham Market
Thank you for your nice kind review. it was a pleasure assisting with your travel arrangements.
Gemma
Always pleasant very helpful and go the…
Always pleasant very helpful and go the extra mile to make sure that everything runs smoothly
15 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting with your holiday. Kind regards, Gemma
Gemma was brilliant as always!
Gemma was brilliant as always! Helpful, on hand with any queries and so reliable. Got the best deal and made more affordable for us by Hays monthly direct debit plan.
Highly recommend - thank you Gemma!
21 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting with your holiday. Kind regards, Gemma
Extremely experienced and knowledgeable staff . Highly recommended
Agent extremely helpful explained everything to us and offered us alternatives if this didn’t suit our requirements. Happily going back to book our summer trip.
14 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting with your holiday. Kind regards, Cheryl
We told her what we wanted and she was…
We told her what we wanted and she was very good in finding it with good customer service
22 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with holiday. Kind regards, Gemma
We never felt rushed or pressured into…
We never felt rushed or pressured into making a decision but felt we had time to talk through all options and nothing was too much trouble.
18 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with holiday. Kind regards, Millie
Always go to Hays Downham Market
Always go to Hays Downham Market, all very helpful great knowledge about destinations
11 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
i was very happy with the service that…
i was very happy with the service that i got and booked holiday for july 2026. would recommend
10 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Millie
Whenever we going into Hays at Downham…
Whenever we going into Hays at Downham Market the staff are very pleasant, polite and very helpful in catering for our needs.
Highly recommended
17 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it is always a pleasure assisting you with your holidays. Kind regards, Cheryl
We were served by Ella who is a…
We were served by Ella who is a trainee, she was very patiencent and helpful, we went from. Cruise to a holiday in Cyprus.
Very happy
13 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Ella
Knowledgeable and very helpful staff…
Knowledgeable and very helpful staff who remember you and your preferences and I was able to get a slightly better deal than booking direct with the travel company.
13 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Brilliant
We were looking online at a cruise but we had so many questions we were getting to the point of quitting. We remembered there was a travel agent in Downham a few miles away. We popped aver and were assisted by a delightful young woman who answered all of our questions and booked us in about 10 minutes. The following day we made a change to the plans which was also taken care of in a few minutes. I’m really looking forward to the cruise!
9 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Gemma
Me and my wife booked a holiday to…
Me and my wife booked a holiday to Finland with Emily, she was bubbly and very helpful, she explained everything we needed to know, she kept us informed with everything.
Very happy with the experience.
10 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Emily
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Cheryl
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your holiday. Kind regards, Millie
A very positive experience
Well informed and happy to answer any questions that we as new cruise travellers had.
8 januari 2026
Antwoord van Hays Travel - Downham Market
Thank you for your kind review, it was a pleasure assisting you with your cruise. Kind regards, Millie
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.