Sharon had the patience and made the time to look for a holiday in Egypt for us on the required dates and came up with various hotels and flights to look at to choose from. Decided on one and went in... Toon meer
Bedrijf heeft geantwoord
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Supported questions, went through all details for holiday, took a fair amount of time and contacted tour provider to confirm also. Just walked in, they were busy but sat down and discussed straight... Toon meer
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Excellent, friendly and helpful service from Diane. She has helped us book several holidays and has always given good advice and answered any questions we may have had about the holiday. Nothing is to... Toon meer
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Diane was our travel agent, and has taken care of absolutely everything. We booked a holiday to Fuertoventura and she made sure the hotel was suitable for our needs. Airport assistance was also bo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
4-6 Great King Street, DG1 1BD, Dumfries, Verenigd Koninkrijk
- 01387417531
4,9
Uitstekend
840 reviews
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The staff...especially Diane who was…
The staff...especially Diane who was very knowledgable and helpful. We visited twice, the second time to book our trip to Australia. So glad to meet Diane who guided us through all the options and explained everything clearly. The shop is very organised and tidy too. Staff are customer friendly even when things got busy. Very pleased and impressed
28 juni 2026
Antwoord van Hays Travel - Dumfries
I really appreciate you taking the time to share your lovely comments and feedback. Thank you. Diane, Assistant Manager
Excellent service as always
Excellent service as always, from customer service, price and staff
28 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. Glad we could get you all sorted. Kira :)
Antwoord van Hays Travel - Dumfries
Many thanks for your feedback. Much appreciated. Diane, Assistant Manager
Great experience and service given…
Staff are welcoming as you arrive through the door. I was given a range of options for possible destinations after giving my preferences, holiday style etc.
I didn’t feel rushed or pressured and felt the staff member was genuinely finding me my ‘best fit’ holiday.
Looking forward to my travels with my husband.
24 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your lovely feedback. We always appreciate it. We hope you have a fantastic holiday and will see you again for your next one. Sharon :)
Great service .
3 juni 2026
Antwoord van Hays Travel - Dumfries
Thanks James for your kind feedback, always a pleasure! Holly :)
Hays Dumfries
Have dealt with Hays in Dumfries many times and it’s always a pleasure to go in. Sharon and Dianne are excellent at their jobs make booking holidays easy, nothing is any trouble.
23 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your lovely feedback, its a joy to get you all booked. thanks for booking with us again. Sharon :)
Sharon was brilliant
Sharon was brilliant . Got me all sorted . She has the patience of a saint . Made everything so easy for me , great service . 👍👏
23 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind words Janet, its always a pleasure to get you booked up. Sharon :)
Highly recommended Travel Agent
from an enquiry to booking was a very informative, helpful experience, with our advisor being pleasant, and mindful of our needs and requirements for our holiday. Every detail was discussed in a kind manner. We are repeat customers because of the choice, price, and knowledge of our advisors, and give Hays Travel Dumfries a well deserved 5 star rating !
21 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you so much for your kind feedback, we appreciate it so much. Thank you for booking with us here in Hays Travel Dumfries :)
Another great experience in the…
Another great experience in the Dumfries store.
We asked for a good location for things to see and Kira went over and above to find the right hotel centrally. Very happy with the customer service 😀
21 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. It was a pleasure to help find you the right hotel. Kira :)
Great service very patient and cheerful…
Great service very patient and cheerful booked everything for me from holiday to car parking so hepful
21 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind words. Glad we could get you all sorted for this amazing trip. Kira :)
The staff are so helpful and friendly…
The staff are so helpful and friendly and really fulfil your holiday needs
20 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind words, glad we could get you all sorted. Kira :)
Your agent was very knowledgeable about…
Your agent was very knowledgeable about our cruise holiday and efficient throughout the process.
13 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your kind feedback. It was a pleasure getting you sorted. Kira :)
Holly was so helpful
Holly was so helpful. She listened to what I wanted . And found the most suitable options for me.
Great customer service. She did an excellent job.
18 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your lovely feedback, I am very grateful and is most appreciated. Holly
It was the first time we have booked a…
It was the first time we have booked a holiday with a travel agent it was very good the holly was very good
18 juni 2026
Antwoord van Hays Travel - Dumfries
Thanks Alistair for taking the time to give us your positive feedback, I'm so glad we could find you an amazing trip to look forward to! Holly :)
Antwoord van Hays Travel - Dumfries
Thank you for your kind words, we appreciate this so much. thanks for booking with us. Diane :)
Great staff very knowledgeable about…
Great staff very knowledgeable about the destination.
7 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your feedback, its much appreciated. Diane :)
Very thorough and helpful staff.
12 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your feedback. Diane :)
Friendly helpful staff
Friendly helpful staff. Booking carried out quickly with Holly who explained everything fully. Our second booking with Hays and would certainly use them again.
4 juni 2026
Antwoord van Hays Travel - Dumfries
Thanks very much for your kind feedback, it was a pleasure to get you booked again! Holly :)
Excellent Service and a job well done.
The advisor, Holly, took the time to listen to what we wanted and needed for our family. She was patient and double checked everything with us to make sure that it was what we wanted.
During the entire interaction with Holly, we never once felt rushed or pressured into making a decision. Holly laid out our options and gave us time to process each one. When we had picked the holiday we were happy with, Holly was able to speak to the manager and price match this.
All in all this was an excellent experience for us and we will certainly be returning to book future holidays with Hays Travel in Dumfries
3 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your very kind feedback, we really do appreciate it. thank you for booking with us at Hays Travel, Dumfries. Holly :)
Nobody could do any better im just so…
Nobody could do any better im just so relaxed and happy with help i was given with staff
7 juni 2026
Antwoord van Hays Travel - Dumfries
Thank you for your lovely feedback, we always appreciate it. Thank you for booking with us at Hays Travel, Dumfries. Sharon :)
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