The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... Toon meer
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The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... Toon meer
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Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... Toon meer
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Louise was very helpful in helping us choose our hotel in Jersey, book flights and airport parking. She also helped us technophobes download the app and made everything seem relatively straightforward... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
1-4 North Road, DH1 4SH, Durham, Verenigd Koninkrijk
- 0191 3847690
5,0
Uitstekend
1K reviews
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Antwoord van Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback. I hope you have a fantastic time on your cruise.
Thanks Ashleigh :-)
Excellent customer service
Excellent customer service, I asked to check holidays for me, same day Charlotte got back with the perfect holiday. When I checked different dates online I could get it cheaper, when I rang her the next day she price matched it and we booked it. I would definitely recommend Hayes, thank you Charlotte.
19 april 2026
Antwoord van Hays Travel - Durham
Thank you for taking time to leave such wonderful feedback. It was my pleasure sorting your holiday out for you and I hope you have a lovely time.
Thanks Charlotte :-)
Excellent service
Excellent service - willingness to try different options for us. Knowledgeable and enthusiastic
17 april 2026
Antwoord van Hays Travel - Durham
Thank you for taking time to leave such lovely feedback. I hope you have a lovely time in Mallorca.
Thanks Charlotte :-)
Member of staff was outstanding……made the process a joy….
The member of staff who dealt with us, Cara Hall, was exceptional. She was very professional, knowledgeable and friendly, putting us at ease. This was a complicated holiday enquiry, involving four people, and Cara guided us through the options, showing endless patience to our varied questions. Eventually she turned a simple request into a booking, and talked us through the process. Hays’ are fortunate to have her on your team.
17 april 2026
Antwoord van Hays Travel - Durham
I appreciate you sharing your experience. I am glad that you found my service professional and it was my pleasure to help book your holiday.
I hope you have a fantastic time on your cruise
Thanks Cara :-)
First class service
First class service, Ashleigh a real asset to Hays. Very helpful & friendly as always.
15 april 2026
Antwoord van Hays Travel - Durham
Thank you for the feedback on my service. I am glad we got your cruise booked and hope you have a lovely time.
Thanks Ashleigh :-)
Always book with hays girls are fab and…
Always book with hays girls are fab and very helpful
7 april 2026
Antwoord van Hays Travel - Durham
Thank you for booking with us again and leaving lovely feedback - Thanks Ashleigh :-)
I always use Hay's Travel they are very…
I always use Hay's Travel they are very friendly and helpful
7 april 2026
Antwoord van Hays Travel - Durham
Thank you for leaving lovely feedback hope you are looking forward to your holiday, Thanks Bethany :-)
Charlotte was very helpful and patient
Charlotte was very helpful and patient, and listened to us and answered all of our questions.
13 april 2026
Antwoord van Hays Travel - Durham
We appreciate your feedback! Thank you for lovely comments. Thanks Charlotte :)
As always very friendly and helpful.
As always very friendly and helpful.
We even managed to save a bit on the price of the holiday.
2 april 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave a lovely review! I'm glad we could get your holiday all booked at a cheaper price! We appreciate your feedback. Thanks, Ashleigh :)
Very helpful and friendly staff
Very helpful and friendly staff. Went in not really knowing where we wanted to go. We were guided towards the perfect destination with the within the budget we were happy with.
2 april 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave feedback.
I am glad I managed to get your sorted and hope you have a fantastic time away.
thanks Louise :)
Cruise Holiday
We always book with Hays as the staff are always friendly and very helpful
9 april 2026
Antwoord van Hays Travel - Durham
Thank you for leaving such lovely feedback.
I am glad we managed to get your holiday sorted
thanks Louise :)
Antwoord van Hays Travel - Durham
Thank you for your feedback. We hope that you have a lovely holiday! Thanks Cara :)
Extremely knowledgeable and helpful.
5 april 2026
Antwoord van Hays Travel - Durham
Thank you for your feedback. It is always a pleasure to book your holidays! We hope that you have a lovely holiday :) Thanks Cara :)
As a disabled customer
As a disabled customer, it is reassuring to know all the Staff at the Durham office are knowledgeable and understand my travel requirements. But a special mention has to go to Louise, who we have been dealing with for several years, who always goes above and beyond to ensure everything is in place for our travels.
5 april 2026
Antwoord van Hays Travel - Durham
We appreciate your kind words! It's wonderful to know the team is knowledgeable about your travel needs and that you value the support you've received over the years. Thanks Ashleigh & Louise :)
Louise
Louise , is great really knows her stuff & will find the best deal & flights to suit you & will also price match . You can book your holiday, get your travel insurance & order your currency all under one roof. Aswell as emailing you your documents they will also print them off for you which is absolutely brilliant. We have been using Hays Travel - Durham for over 25yrs & wont be going anywhere else.
27 maart 2026
Antwoord van Hays Travel - Durham
Thank you for taking time to leave such lovely feedback. It is always a pleasure booking your holidays and I hope you have a fantastic time on your trips :)
Thanks Louise :-)
Always fanatic well done hays xxx
2 april 2026
Antwoord van Hays Travel - Durham
Thank you for taking time to leave feedback. I hope you have a fantastic time on your trip to Vietnam.
Thanks Ashleigh :-)
Excellent customer service
Excellent customer service. Cara was incredibly patient, informative & friendly throughout. Nothing was a trouble & we feel our holiday is in good hands.
31 maart 2026
Antwoord van Hays Travel - Durham
Thank you very much for such a lovely review. Hope you have an amazing holiday. Thanks Cara :)
Very friendly member of staff who…
Very friendly member of staff who listened to my request and found the holiday which I wanted.
26 maart 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time leaving such a lovely review. Hope you have an amazing holiday. Thanks Louise :)
Friendly and efficient service at Hays Travel in Durham.
Excellent service from Bethany. Several options were explored and a holiday booked! I will definitely use Hays Travel when I next plan a holiday abroad.
2 april 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! We hope you have an amazing holiday. Thanks, Bethany :)
Antwoord van Hays Travel - Durham
Thank you for your lovely feedback! Hope your looking forward to your holiday, Thanks Louise :)
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