The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... Toon meer
Bedrijf heeft geantwoord
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The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... Toon meer
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Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... Toon meer
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Louise was very helpful in helping us choose our hotel in Jersey, book flights and airport parking. She also helped us technophobes download the app and made everything seem relatively straightforward... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
1-4 North Road, DH1 4SH, Durham, Verenigd Koninkrijk
- 0191 3847690
5,0
Uitstekend
1K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Charlotte was great with us
Charlotte was great with us. She spent around 4 hours helping us to get the best deal and ensuring that we had a great hotel location. She was very kind and helpful with us. The booking process itself was very quick and we got it all sorted within the day.
20 mei 2026
Antwoord van Hays Travel - Durham
We are so happy to hear that we could make your booking experience so easy and stress-free. We appreciate your kind words. We hope that you have a lovely holiday! Thanks Charlotte :)
Very experienced perceptive travel agent
Cora was very professional and insightful in organising our holiday.
20 mei 2026
Antwoord van Hays Travel - Durham
Thank you for leaving a lovely review.
I am so glad we managed to get your next holiday sorted. It was my pleasure.
thanks Cara :)
We always book through Hays they are…
We always book through Hays they are very efficient and it always makes us feel secure with the holiday we have booked.
13 mei 2026
Antwoord van Hays Travel - Durham
thank you for taking the time to leave feedback.
I am glad we managed to get you the right holiday and hope you have an amazing time.
thanks Lily :)
Very good Charlotte rep explained…
Very good Charlotte rep explained holiday top class we booked by
19 mei 2026
Antwoord van Hays Travel - Durham
thank you for taking the time to leave feedback.
We appreciate your kind words.
I hope you have a lovely time away,
thanks Charlotte
First cruise booking
Booked my cruise with Cara who was very patient with me as it’s my first time on a cruise so lots of questions, indecisiveness and worries. Great help and very friendly. Would definitely book with you again. Thank you :-) x
13 mei 2026
Antwoord van Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback! I hope you have a fantastic time on your trip.
Thanks Cara :-)
Service will check all holidays to find…
Service will check all holidays to find the best for you
13 mei 2026
Antwoord van Hays Travel - Durham
Thank you for leaving feedback. I hope you have a lovely time on your break away.
Thanks Louise :)
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave such a lovely reviews. I am glad we could get you booked up, it looks amazing! Thanks, Lily :)
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! So glad we could get you sort it will be fab! Thanks Charlotte
Louise was a grest help throughout the…
Louise was a grest help throughout the booking process.
2 mei 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave such a lovely review i hope you have an amazing time . Thanks Louise :-)
The staff went out of their way to find the information I needed
The staff went out of their way to find the relevant information to enable me to decide on booking the short break i was looking for.
2 mei 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave such a lovely review. I hope you have an amazing time. Thanks Ava :-)
Cara was friendly and helpful
Cara was friendly and helpful. She sorted out holiday requirements straight away. She took down details accurately.
8 mei 2026
Antwoord van Hays Travel - Durham
Thank you for taking the time to leave such a lovely response. I hope you have a wonderful time. Thanks Cara :-)
Antwoord van Hays Travel - Durham
Thank you very much for your kind review! Ashleigh
Many thanks to Cara for help with our…
Many thanks to Cara for help with our future holidays
Professional and courteous as always
3 mei 2026
Antwoord van Hays Travel - Durham
Thank you very much for your kind review, so glad we could get you booked :) Cara
Super friendly and helpful staff
3 mei 2026
Antwoord van Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback. I hope you have a great time on your holiday.
Thanks Charlotte :)
Bethany and Ava have done a brilliant…
Bethany and Ava have done a brilliant job in supporting me and my partner finds holiday for us. I really appreciate the support and guidance from both members of staff for helping us book a holiday ⭐️⭐️⭐️⭐️⭐️
30 april 2026
Antwoord van Hays Travel - Durham
Thank you very much for your kind review and so glad we could find you the perfect holiday :) Ava & Bethany
The company provided perfect customer…
The company provided perfect customer service the staff were very polite and very helpful booking our next adventure day trip
1 mei 2026
Antwoord van Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback. I hope you have a great time on your coach trip.
Thanks Lily :-)
Helpful, patient staff
30 april 2026
Antwoord van Hays Travel - Durham
Thank you for leaving feedback. I hope you have a fantastic time in Portugal.
Thanks Ashleigh :-)
Two holidays booked!
Second holiday booked a week after the first one! We will always use Hays for the staff and their ability to find us good deals. Thank you again to Charlotte and Lilly for looking into all our options ☺️🌎✈️
20 april 2026
Antwoord van Hays Travel - Durham
Thank you for leaving such a lovely feedback hope you are looking forward to your holiday, Thanks Charlotte :)
I recommend hats travel there such…
I recommend hats travel there such lovely pepole there polite and speak kindly to u help u every step of the way on ur journey I been with them a while now since I have been with them I had excellent service no problem so guys hurry book with them u will be surprised
16 april 2026
Antwoord van Hays Travel - Durham
Thank you for leaving us such a lovely review. I hope you have a brilliant time on your trip.
Thanks Ashleigh :-)
Norwegian Fjords Summer 2028
I booked to go to the Norwegian Fjords in Summer 2028. Cara was VERY helpful and really went overboard to made sure I got everything sorted. She explained pricing over phonecall and sent it all on a message as I asked, then gave me plenty of time to make the correct arrangements with family and get it booked in time. Even sharing her personal experiences to advise on what she thinks would be suitable xx
22 april 2026
Antwoord van Hays Travel - Durham
I am happy to hear that you found my service helpful when booking your trip to the Norwegian Fjords. We appreciate your kind words and hope you have a wonderful time!
Thanks Cara :-)
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