Tried to book online with jet 2 but payment would not go through so contacted Hays. Sorted the holiday out and all booked and paid within a couple of hours - perfect. Have to mention trainee Erin w... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The whole service from start to finish was very professional and all the staff are so helpful and friendly which made booking our trip so easy. Aimee was a star offering different options and she mana... Toon meer
Bedrijf heeft geantwoord
We just popped into the Elgin branch as we had half an hour to spare and we’re thinking of booking a cruise for our honeymoon. Left details of what we were thinking about and within half an hour Lea... Toon meer
Bedrijf heeft geantwoord
Ammie was very patient, she listened to our requested & she went the extra mile & looked up transport links for the area we would be staying at. We are happy with our holiday booking.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
142 High St, IV30 1BD, Elgin, Verenigd Koninkrijk
- 01343320008
4,9
Uitstekend
510 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful lady.
Very helpful lady.
She dealt with our arrangements very efficiently
28 februari 2026
Antwoord van Hays Travel - Elgin
Thank you for the nice comments - Team Elgin :)
we had excellent service on booking our holiday to Cyprus.
we had excellent service on booking our holiday at Hays Travel Elgin. Leah was very efficient and friendly and made sure we knew all our options and that we were happy with our holiday details. This is our 3rd holiday booked through Hays and we are happy to continue using you. Leah also booked our 1st holiday with you and everything went well , we were very happy.
25 februari 2026
Antwoord van Hays Travel - Elgin
Lovely to meet you both again, so glad we managed to get you booked up :) Leigh
Staff always very helpful
Karen from the Elgin shop is brilliant we always try to get her whrn booking a holiday, she puts us at ease with our booking explains everything to us with a smile, always willing to help
We have had a couple of the other girls and they're all nice too
24 februari 2026
Antwoord van Hays Travel - Elgin
Thank you so much for your lovely feedback – it really means a lot! 😊 I’m so glad I could help make your booking easy, and I look forward to helping with your next holiday. ✈️ - Karen
Have booked my holiday and I am…
Have booked my holiday and I am delighted. The staff were all lovely and Leigh listened to me and helped to find the right holiday with all the things that I wanted. As I am a pensioner female and going solo I need to feel safe .Thank you to the staff.
22 februari 2026
Antwoord van Hays Travel - Elgin
We're happy to hear that you are delighted with your holiday booking experience. We appreciate your feedback and are so glad we could find the perfect holiday for you.
Thank you for treating myself and my…
Thank you for treating myself and my friend very nice we are in the older chenaration.
Time was given to us to deside on our holiday we came out of the shop happy and looking forward to our holiday.
12 februari 2026
Antwoord van Hays Travel - Elgin
Thank you so much for your lovely comments — we truly appreciate your kind words!
– Team Elgin 😊
Iona was very patient and smiley faced…
Iona was very patient and smiley faced with a couple of old foggies that didn't know what they wanted for a holiday.
18 februari 2026
Antwoord van Hays Travel - Elgin
Aw thank you so much, I'm glad we got you booked! - Iona :)
This is the third time we've booked…
This is the third time we've booked through Hays Travel and service has always been second to none really helpful and friendly it's actually a pleasure for us to go into Elgin and book our holiday the staff are all so friendly
14 februari 2026
Antwoord van Hays Travel - Elgin
We appreciate you booking with us again and are so happy to hear about the friendly and helpful service you've received. It's always a pleasure to book your holidays!
Antwoord van Hays Travel - Elgin
Thank you for the kind feedback - Team Elgin :)
1st time booking a holiday through hays…
1st time booking a holiday through hays and wont be the last. Leeane was extremely helpful and the process of booking the holiday took about 15 minutes from start to finish! I messaged about an advert and she explained upgrade options and sent photographs and the whole process was very simple! Will use again for sure
9 februari 2026
Antwoord van Hays Travel - Elgin
We're happy to hear that the booking process was so quick and easy for you. Thank you for sharing your experience; we appreciate your feedback and look forward to helping you again!
Antwoord van Hays Travel - Elgin
We appreciate you sharing your experience with us; we are so happy our team was helpful and welcoming during your visit with us.
Knowledgeable adviser who took time to…
Knowledgeable adviser who took time to understand the things that were importsbt for us in booking a trip to Disneyland Paris with our grandson. Sone great tips and honest advice.
30 januari 2026
Antwoord van Hays Travel - Elgin
Thank you so much for your kind words! 🌟 We’re thrilled to hear that our adviser could help you plan a special trip to Disneyland Paris and provide tips that made a difference. It’s always our goal to give honest advice and make sure every holiday is just right for our customers — especially for magical trips with little ones.
We hope you, your grandson, and the whole family have an amazing time at Disneyland Paris! 🏰✨
Great staff and very helpful
Great staff and very helpful as we are both profoundly deaf and one of the manager Karen is a great lady helping us to get our holiday booked so quickly and no problems.would recommend all the staff would be nice to learn signing language such us BSL for any customers who are hard of deaf..I give you 5stars well done..
1 februari 2026
Antwoord van Hays Travel - Elgin
Thank you for your kind 5-star review! We’re delighted Karen and the team could help make your booking quick and easy. We really appreciate your recommendation and hope you have a fantastic holiday. ⭐
I was most satisfied with the…
I was most satisfied with the experience.
Iona was extremely courteous and dealt with my enquiry and subsequent booking.
Only disappointment was the price, but then there was nothing could be done about that!
3 februari 2026
Antwoord van Hays Travel - Elgin
Thank you for your kind review! We’re glad we could help you find the right option and that everything went smoothly - Iona
Very helpful staff
Had popped in earlier in the week and Leanne was very helpful with going through what was best for us as a group booking. Throughout the week she emailed various packages. Went in on Saturday to finalise booking with Iona, as it was Leanne’s day off, who was also very helpful with our enquiry and guided us through our final decision.
31 januari 2026
Antwoord van Hays Travel - Elgin
Thank you for your kind review. I’m glad we were able to assist you and help you find the right option. It’s great to hear that the process went smoothly and that you felt supported throughout.
Thank you again for choosing us, and we look forward to hearing all about your holiday! :)
Perfection personified.
Right from the time we walked in the door we were shown respect. The young lady who dealt with us was very pleasant and even when we changed the tour company, although she did not have knowledge of them, she made the effort to investigate this company to provide us with exactly what we required. This diligence makes her a valuable asset to the company and we would not hesitate to do business there again.
30 januari 2026
Antwoord van Hays Travel - Elgin
Thank you for your positive feedback. I'm so pleased to hear you felt respected and well looked after, and that I went the extra mile to meet your needs. I truly appreciate your support and look forward to assisting you again in the future. Thanks Iona
Helpful staff
Aimee was very friendly and helpful. We are novices about booking abroad and she had a lovely reassuring manner and answered all our questions big or small with patience and knowledge. We felt in safe and competent hands.
29 januari 2026
Antwoord van Hays Travel - Elgin
Thank you for the lovely comments, I appreciate it. I'm so glad we found the perfect holiday for you! - Aimee :)
Karen provided exceptional service
Karen provided exceptional service, assisting us in selecting the ideal family vacation. We eagerly anticipate our trip in April.
21 januari 2026
Antwoord van Hays Travel - Elgin
Thank you so much for the lovely feedback, Your all going to have such a fab time :) x
Very straightforward easy and…
Very straightforward easy and comprehensive, I’ve booked many times with Hays and will continue to do so
25 januari 2026
Antwoord van Hays Travel - Elgin
Thanks so much for your kind feedback! We’re really pleased to hear you found the booking process straightforward and easy. Your continued trust in Hays means a lot to us, and we look forward to helping you again soon. 😊
Fantastic service as always ❤️
23 januari 2026
Antwoord van Hays Travel - Elgin
We appreciate you taking the time to leave us such a wonderful review; we are so happy you are pleased with our service and look forward to arranging your future trips!
The staff were friendly and helpful and…
The staff were friendly and helpful and very knowledgeable.Nothing was a problem to them which was nice.Thanks to all the staff.
20 januari 2026
Antwoord van Hays Travel - Elgin
Thank you for your lovely feedback. We’re glad you found our staff friendly and helpful, and we really appreciate your kind words.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.