Hays Travel - Elgin Reviews 

Dianne was very helpful and knowledgable about booking our cruise. She went above and beyond and took her time explaining the finer detail

Excellent service from the girls at Hays Elgin, look forward to booking our next holiday with you guys!

Iona looked after us for our booking following an initial enquiry with Leanne. Both ladies were very helpful and informative and made the whole process hassle free and enjoyable. Thank you.

Excellent experience and very helpful staff

I found Dianne to be exceptionally professional and extremely helpful in organising our trip to Japan. All of our requests were handled promptly and without any difficulty, and she consistently did her utmost to accommodate our wishes. At no point did I feel that anything we asked was an inconvenience; she was always patient, friendly, and understanding.

I was particularly impressed when she contacted an agent regarding our hotel rooms in Japan. She confidently advocated on our behalf, making it clear that the room offered was not acceptable and insisting that the agent find an alternative. She seemed to understand our needs instinctively, which I greatly appreciated.

Based on this experience, I would not hesitate to use Hayes Travel again, and I will certainly seek out Diane for any future holiday plans.

So helpful and happy.
Helped with every aspect of our booking. Will definitely use Hays again 🙌🏼

Came in for a holiday, came out with a holiday. Everything went much smoother than I expected

Hello to you all, Thank you for helping me with my holiday, My experience was very good and the staff were very very helpful and pleasant to talk to. I give you all 5 stars 🌟.

Karen was extremely helpful, knowledgeable and friendly went over all my requests and we found a great holiday

Very helpful and patient did everything for us

Very friendly, helpful and informative. I have been made to feel very comfortable to contact them at any time if I have any enquiries. Lovely atmosphere jn branch.

Iona was very helpful polite and patient while we made our decisions about our holiday booking

The staff were friendly and welcoming and spared no effort in arranging our holiday. We really appreciated the way they helped with Ryanair's obstacles.

This was Emma’s first cruise booking and she was spectacular! Thank you ladies for a lovely pre-Christmas experience.
I like coming into Hays Elgin as they are so knowledgeable and have first hand experience of some locations.
I am always reassured by the staff’s attention to detail.

Great experience. Extremely helpful, friendly and professional service from Emma - all our questions/queries were answered and the booking process was very smooth.

Aimee was very thorough and checked out all the options for us.

The advice and time taken to research the options open to the type of holiday we required and the good communication

Honest impartial advice. Didnt push for anything we hadn't asked for.

My husband and I are disabled and Aimee and Karen at the Elgin branch of Hays Travel could not do enough to assist us. They were so pleasant and helpful going over and above the required criteria to help. Aimee called us back the following day to tell us that there would be no problem in taking our wheelchair on board although we did not ask her to do this.