Natalie at Forestside has been booking our holidays for the past few years, and she has always been incredibly helpful and patient. She is always so friendly, knowledgeable and takes the time to make... Toon meer
Bedrijf heeft geantwoord
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We were warmly welcomed by Natalie who listened to our thoughts and recalled previous likes and dislikes of holiday arrangements which she had made for us. Attentive to our needs and impressively fam... Toon meer
Bedrijf heeft geantwoord
The staff were excellent in explaining the resorts available and we are trying somewhere different that we have not travelled to before. Booking was very efficient and simple to follow and details em... Toon meer
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The rep (Rebecca) was very welcoming. She took the time to listen to what we were looking for, making informed and helpful suggestions and patiently answering any questions we had. As is our usual exp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, Verenigd Koninkrijk
- 02892290228
4,9
Uitstekend
760 reviews
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Excellent customer service from Natalie…
Excellent customer service from Natalie at Forestside Office. Took slot of time with us and listened to our needs.
Was so helpful with information and recommendations.
We had visited out agent who simply gave us a few printouts but did t have time to talk.
Natalie really too her time and went through a few options. We were glad to book our holiday with Hays.
5 mei 2026
Antwoord van Hays Travel - Forestside
We're happy to hear that you received excellent customer service and that Natalie took the time to listen to your needs. We appreciate you booking your holiday with us and value your feedback!
Kind Regards
Forestside
Staff are great
Staff are great. Rebecca in particular was fantastic at sorting out a couple of issues and getting me set up for my next trip. Let’s hope the holiday is as good as the branch at Forestside.
8 mei 2026
Antwoord van Hays Travel - Forestside
We're happy to hear that our staff were so helpful in resolving your issues and planning your next trip. We appreciate your kind words and hope you enjoy your holiday!
Team Forestside
Natalie the manager always goes above…
Natalie the manager always goes above and beyond when booking my holidays. Cant be helpful enough. Il be back for sure.
7 mei 2026
Antwoord van Hays Travel - Forestside
Thank you for your lovely review! :)
Jake was very helpful and got me and my…
Jake was very helpful and got me and my sorted with my first ever holiday
5 mei 2026
Antwoord van Hays Travel - Forestside
Thank you for your lovely review! :)
Holiday experience
Hays travel was very helpful and informative at getting a good holiday for our special anniversary , we have used them in the past and would do so again
1 mei 2026
Antwoord van Hays Travel - Forestside
We appreciate you sharing your experience. We are happy to hear that we could assist you in planning a good holiday for your special anniversary. We look forward to helping you again.
Rebecca Cullen always has customer care…
Rebecca Cullen always has customer care paramount and is extremely good at her job!
3 mei 2026
Antwoord van Hays Travel - Forestside
Thank you for your lovely review! :)
Perfect service
Very happy with the service provided by hays.
Price was very close to best online provider with more add ons
Aleisha as always provided a precise, informative no pressure delivery
Very very happy :)
29 april 2026
Antwoord van Hays Travel - Forestside
Thank you for your lovely review! :)
Rebecca from hays travel is amazing
Rebecca from hays travel is amazing, foreside Belfast
13 april 2026
Antwoord van Hays Travel - Forestside
Thank you for your lovely review! :)
Great service with the member of staff…
Great service with the member of staff that served me
21 april 2026
Antwoord van Hays Travel - Forestside
Thank you for your lovely reply! :)
Helpful in every way 👍👍👍
14 april 2026
Always book with the girls at…
Always book with the girls at forestside, great knowledge 100%
13 april 2026
Always friendly and helpful and willing…
Always friendly and helpful and willing to go the extra mile to make sure you get exactly what you're looking for.
20 april 2026
Fast and friendly
We went in with one idea in our heads and ended up with somewhere completely different but can’t wait to go now. The girl was lovely and fast considering we had 2 kids under 5 with us who were not patient.
13 april 2026
Excellent staff with good knowledge and…
Excellent staff with good knowledge and attention to what the customers preferences are. Thank you
9 april 2026
Natalie in forestside branch is really…
Natalie in forestside branch is really good I wouldn’t use any other travel agent
18 april 2026
Very Happy here with this company
Very Happy here with this company. Very quick to response and answered any questions I had
10 april 2026
I found the whole process very easy and…
I found the whole process very easy and the staff where very helpful
14 april 2026
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback :)
Jake was very helpful and friendly
Jake was very helpful and friendly, helped us book exactly the holiday we wanted. Will happily go back to him for help with future holidays.
3 april 2026
Antwoord van Hays Travel - Forestside
We appreciate your kind words regarding the help you received while booking your holiday, and we're happy we could provide a positive experience.
Our enquiry was dealt with quickly and…
Our enquiry was dealt with quickly and any questions we had were answered.
8 april 2026
Antwoord van Hays Travel - Forestside
We're delighted to hear that your enquiry was handled so efficiently and that we answered all your questions. Thank you for your positive feedback!
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