Natalie at Forestside has been booking our holidays for the past few years, and she has always been incredibly helpful and patient. She is always so friendly, knowledgeable and takes the time to make... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We were warmly welcomed by Natalie who listened to our thoughts and recalled previous likes and dislikes of holiday arrangements which she had made for us. Attentive to our needs and impressively fam... Toon meer
Bedrijf heeft geantwoord
The rep (Rebecca) was very welcoming. She took the time to listen to what we were looking for, making informed and helpful suggestions and patiently answering any questions we had. As is our usual exp... Toon meer
Bedrijf heeft geantwoord
The staff were excellent in explaining the resorts available and we are trying somewhere different that we have not travelled to before. Booking was very efficient and simple to follow and details em... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, Verenigd Koninkrijk
- 02892290228
4,9
Uitstekend
761 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent advice and support
We received a lot of help and advice in making a complicated booking. The assistant was very friendly, helpful and knowledgeable.
15 november 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback :)
Kelly - Hays Travel Forestside
Patient, great knowledge, gently suggesting, best price.
13 november 2025
Antwoord van Hays Travel - Forestside
Thank you for your feedback :)
Friendly & professional service from Hays Forestside
We were so grateful for the friendly& professional attitude from all the staff at Hays Forestside we had contact with especially Rebecca, Jenna & Natalie
14 november 2025
Antwoord van Hays Travel - Forestside
Thank you for your kind feedback :)
Kelly fully understood our needs and…
Kelly fully understood our needs and met them with expertise and professionalism
12 november 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback! :)
Extremely knowledgeable and helpful in…
Extremely knowledgeable and helpful in finding out all the details of the holiday we were interested in.
We have booked the holiday and it's reassuring to know we can phone or email with any questions and someone gets back to us.
7 november 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback! :)
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback! :)
Aleisha was extremely helpful in…
Aleisha was extremely helpful in getting our break away organized. Thank you Aleisha.
26 oktober 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback! :)
Rebecca was very helpful to the cruise…
Rebecca was very helpful to the cruise we wanted to experience. She had us sorted out with what we wanted and we were had to book a cruise for next May 2026
26 oktober 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback :)
Couldn't be better
We went in with a rough idea of what we wanted to do as we had no idea where to start on booking a holiday to Japan. Kelly was very helpful and worked with us on our wants and needs and managed to stick within our budget as well - couldn't fault the service we receieved from Kelly and her collagues
25 oktober 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback :)
The member of staff was helpful
The member of staff was helpful, knowledgeable, friendly but was hampered by a system that was very slow, I think there had been IT glitches for a few days so will put it down to that.
23 oktober 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback :)
The agent was extremely helpful
The agent was extremely helpful, pleasant and knowledgeable. The staff in this branch are a credit to the company.
22 oktober 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely review! :)
Excellent Service Hays Forestside
Great experience at Hays Travel in Forestside . Went to book a cruise. Jake was incredibly helpful, finding exactly what we wanted very quickly, and with options.
Payment options were made clear and all the details were printed and emailed.
Excellent and efficient service from Jake.
22 oktober 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely review! :)
Friendly, efficient service and staff 👍
Person I spoke to was very friendly, took considerable amount of time to get me the holiday I wanted (as I had no idea where I was going) and explained to me exactly what I was getting, then printed out information for everything 😀what a fantastic staff member 🙂 many thanks indeed 💐👋👍 wouldn't think twice about booking another short break with Hayes travel 🙂
24 september 2025
Antwoord van Hays Travel - Forestside
Thank you for taking the time to leave us such lovely feedback :)
Antwoord van Hays Travel - Forestside
Thank you for your lovely Review :)
Very helpful and methodical.
A very helpful, professional yet friendly and personable approach by Elishia. An extremely thorough and methodical, yet patient manner, and a straightforward jargon free method of explaining things. Absolutely faultless and we would definitely be happy to have future dealings.
4 oktober 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely review, glad you had a pleasant experience :)
Booked my holiday by phone and it was…
Booked my holiday by phone and it was arranged easily and effectively
1 oktober 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback :)
Lovely, easy experience.
The two ladies we dealt with were both friendly and very professional.
16 september 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback! :)
Fabulous service
Fabulous stress free service. Very experienced staff who are extremely helpful and friendly. ( Natalie.)
Even managed to get me a better deal than booking direct online.
Will definitely be back.
Thank you.
Tanya
1 oktober 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback! :)
Jenna was very helpful in helping us to…
Jenna was very helpful in helping us to choose a holiday. Nothing was any bother. She organised everything, even our insurance.
28 september 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback! :)
Natalie was very friendly and…
Natalie was very friendly and professional and was able to help regarding locations and prices to allow us to decide on a holiday to celebrate our anniversary - thank you !
27 september 2025
Antwoord van Hays Travel - Forestside
Thank you for your lovely feedback! :)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.