Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... Toon meer
Bedrijf heeft geantwoord
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Thank you Kirsty, fantastic service again, wouldn't go anywhere else, Fulwell staff are all amazing so friendly and very helpful. Kirsty always makes sure you are looked after from booking to colle... Toon meer
Bedrijf heeft geantwoord
I use the Fulwell Branch in Sunderland. As I know that each and every one of them. Will go above and beyond , to make sure that I have the best choice holiday I can get with the best prices. Alo... Toon meer
Bedrijf heeft geantwoord
As always a very good experience with Hayes. This time with Kirsty, who was patient and had clear information to help book my trip.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
2 Sea Road, SR6 9BX, Fulwell, Verenigd Koninkrijk
- 0191 5488300
4,9
Uitstekend
1K reviews
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Great experience as always
As always with this agency, great experience and always get the job done. Got the exact holiday I had look at before I visited. Very friendly and easy to talk to staff
22 januari 2026
Antwoord van Hays Travel - Fulwell
Hi David,
Thankyou so much for your lovely words. We really do appreciate it.
Many thanks
Maddie
Good booking experience patient even…
Staff really pleasant and patient even though we took a long time to decide on right holiday to suit our family.
Got there in the end and happy with the holiday we decided on.
20 januari 2026
Antwoord van Hays Travel - Fulwell
Hi Christine, It was a pleasure to book your holiday! Thanks so much for your review and I hope you have a lush time :) Ameilia
Great service and great customer care.
12 januari 2026
Antwoord van Hays Travel - Fulwell
Thank you so much Robert for your kind words.
Have a lovely holiday.
:)
Problem free
19 januari 2026
Antwoord van Hays Travel - Fulwell
Thank you so much,
Glad we could get you all booked.
Kirsty
Always there for you in travel shop .
Always there for you in travel shop .. service brilliant.
11 januari 2026
Antwoord van Hays Travel - Fulwell
Hi Maureen,
Thankyou for your lovely words. Sharon is currently off due to unforeseen circumstances, however I will make sure she receives this feedback. Thanks once again, we really do appreciate it.
Many thanks
Team Fulwell
Antwoord van Hays Travel - Fulwell
Thank you for taking your time to leave a review. I am glad we managed to get you sorted in the end!.
Kind Regards,
Khia
Excellent straight forward process khia…
Excellent straight forward process khia was very professional
12 januari 2026
Antwoord van Hays Travel - Fulwell
Thankyou for leaving a review not long now ! :)
Antwoord van Hays Travel - Fulwell
My pleasure
Thank you so much.
Kirsty
Excellent communication
Excellent communication. Very helpful & friendy. Ended up booking & queries ongoing for another with Amelia 😀
11 januari 2026
Antwoord van Hays Travel - Fulwell
Hi Lisa, Thank you so much for your kind review! It was a pleasure doing your booking :) Ameilia
I always have a great experience…
I always have a great experience booking a holiday with hays, the staff are very hard working and are very helpful. I wish hays travel would implement some sort of loyalty card for it's customers.
1 januari 2026
Antwoord van Hays Travel - Fulwell
Thank you so much Barry for your fantastic feedback and once again booking your holiday with us.
I will make sure your suggestion is passed on.
Kind Regards
Sharon
Maddison was lovely and helpful got us…
Maddison was lovely and helpful got us a great deal on our holiday would highly recommend booking through her
6 januari 2026
Antwoord van Hays Travel - Fulwell
Hi Kayliegh,
Thankyou for your lovely words, I really do appreciate it.
Thanks Maddie
Helpful and professional.
As usual, the service and level of professionalism at Haystravel Fulwell is exemplary.
During the same visit, we booked a holiday to Cyprus, exchanged foreign currency, and started to process to claim a refund for a cancelled Cruise.
6 januari 2026
Antwoord van Hays Travel - Fulwell
Thank you so much,
I'm so pleased we were still able to get you a holiday.
Have a lovely time see you both soon.
Kirsty
:)
Very friendly and informative
Very friendly and informative , nothing was a hassle for them , maddie went the extra mile
6 januari 2026
Antwoord van Hays Travel - Fulwell
Hi Shelley,
Thank you for your lovely review. We really appreciate this amazing feedback.
Thanks Maddie
Antwoord van Hays Travel - Fulwell
Thankyou for taking your time to leave a review, i am glad we managed to get you booked up! - Khia :)
A great team effort from the staff in…
A great team effort from the staff in Hays to ensure we got the holiday we wanted. It wasn't easy but they all worked together for a great end result. Thank you!
31 december 2025
Antwoord van Hays Travel - Fulwell
Thank you for taking your time to leave a review, we got there in the end! :)
Kind Regards,
Khia
Khia in the Fulwell branch persevered…
Khia in the Fulwell branch persevered with the extremely annoying Ryan Air process for booking flights.
30 december 2025
Antwoord van Hays Travel - Fulwell
Thankyou for taking your time to leave a review and once again thank you for your patience whilst in branch :)
Kind Regards,
Khia
I am not very good with phones or…
I am not very good with phones or technology but ameilia your staff member at fulwell was more than helpful she sorted everything out for me ie boarding passes ans such ,i think if i had asked her to carry my bags to the airport i think she would have obliged lol,,i am flying home tomorrow and ive had no problems at all up to now ,thanks again
19 december 2025
Antwoord van Hays Travel - Fulwell
Hiya James, Thank you so much for your kind review! I am so glad you have had a lovely time :) Ameilia
Hays travel Fulwell never disappoints a…
Hays travel Fulwell never disappoints a young lady Amelia looked after us and like all the staff in the branch she made the whole experience simple explaining everything and more importantly doing everything for us thank you so much.
Another gem at the Fulwell branch 👏👏👏👏
10 december 2025
Antwoord van Hays Travel - Fulwell
Hi Ian, Thanks a lot for your kind review :) It is much appreciated! Ameilia
Holiday booked
As always, Sharon is the most professional, efficient and patient person. She was able to book everything we needed. Thanks Sharon!!
16 december 2025
Antwoord van Hays Travel - Fulwell
Thank you so much for your wonderful feedback and for once again booking your holiday with us. It is always a pleasure to see you both and I hope you both have an amazing holiday.
Kind Regards
Sharon
Friendly helpful staff!
Friendly helpful staff!
Went in to book Caledonian coach trip able to answer a queery I had
28 november 2025
Antwoord van Hays Travel - Fulwell
Thankyou for taking your time to leave a review. Once again thankyou for booking with us :)
Kind Regards,
Khia
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