Thank you Kirsty, fantastic service again, wouldn't go anywhere else, Fulwell staff are all amazing so friendly and very helpful. Kirsty always makes sure you are looked after from booking to colle... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... Toon meer
Bedrijf heeft geantwoord
I use the Fulwell Branch in Sunderland. As I know that each and every one of them. Will go above and beyond , to make sure that I have the best choice holiday I can get with the best prices. Alo... Toon meer
Bedrijf heeft geantwoord
As always a very good experience with Hayes. This time with Kirsty, who was patient and had clear information to help book my trip.
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
2 Sea Road, SR6 9BX, Fulwell, Verenigd Koninkrijk
- 0191 5488300
4,9
Uitstekend
1K reviews
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Friendly staff
Friendly staff, very helpful and made to feel welcome. Nothing a problem 👌👍
11 maart 2026
Antwoord van Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I'm glad we managed to get you booked! - Khia :)
great service pleased i chose hays to…
great service pleased i chose hays to book my weekend break..
17 maart 2026
Antwoord van Hays Travel - Fulwell
Thanks Dad :)
Kirsty
Sharon the travel assistant who…
Sharon the travel assistant who informed us about our trip to London was very knowledgeable on our questions about our trip and insurance. Thank you
17 maart 2026
Antwoord van Hays Travel - Fulwell
Thank you so much Cynthia. It was lovely to see you again and I hope you and your friends have a fabulous time.
Kind Regards
Sharon
Fabulous and knowledgeable staff 🙂
17 maart 2026
Antwoord van Hays Travel - Fulwell
Thankyou for this lovely review June,
I'm glad we managed to get your holiday all sorted!
Thanks
Maddie
Great experience and Friendly staff
A very helpful agent who was attentive to our requirements. She dealt with everything we had to ask and made the experience easy for us. We were not totally sure if we would book the holiday that day but because of the agent we decided to take the leap and book our long haul holiday. Really helpful and friendly shop where everyone talks and are pleasant to customers.
17 maart 2026
Antwoord van Hays Travel - Fulwell
Thank you so much for your wonderful feedback Mark for both myself and the rest of the team. It was such a pleasure booking your holiday for you and I hope you both have an amazing time celebrating your special wedding anniversary.
Kind Regards
Sharon
Amazing experience booking with…
Amazing experience booking with Ameilia, she was friendly, helpful and patient whilst we decided which trip to go with. Would highly recommend!
15 maart 2026
Antwoord van Hays Travel - Fulwell
Hiya Stacey, Aww thank you so much for your lovely review! I hope you have the most amazing time on your safari :) Ameilia
Very helpful and efficient…
Sharon was very helpful and efficient when we booked our cruise.
11 maart 2026
Antwoord van Hays Travel - Fulwell
Thank you so much for once again booking your holiday with us and for taking the time to leave such great feedback. We do really appreciate you taking the time to do this. I hope you both have a wonderful time on your cruise.
Best Wishes
Sharon
Excellent service from the manager of…
Excellent service from the manager of the Fulwell branch yesterday when booking a holiday. 2nd time I have used this branch and Hays Travel in general. All interactions have been superb with every member of staff. Good knowledge of destinations, patient and attentive. Great at following up with online flight check in, etc (could do it myself but really appreciate them taking the hassle out of the process). Overall, a really good all round service.
9 maart 2026
Antwoord van Hays Travel - Fulwell
Thank you so much for taking the time to leave this review its much appreciated,
I'm so pleased you were happy with the service and thank you for booking with Hays travel again.
Kirsty
Sharon your advisor is always very…
Sharon your advisor is always very helpful, we were looking for info on sailing from Southampton and ended up booking a cruise. Looking forward to it.
4 maart 2026
Antwoord van Hays Travel - Fulwell
Thank you so much Anne for your lovely feedback. I am so pleased you are happy with the service you received and I hope you both have an amazing time on your cruise.
Kind Regards
Sharon
Good confident friendly staff
Good confident friendly staff, we did not have to wait long to be seen.
1 maart 2026
Antwoord van Hays Travel - Fulwell
Hi Yvonne, Thanks for your kind review :) Have a lovely time in Italy! Thanks, Ameilia
Great experience
Booked a cruise in the Fulwell branch and Kirsty Walton was very helpful and went to great lengths to book what we asked for. You can see by Kirstys enthusiasm that she enjoys what she does. Also her knowledge and experience shines through.
5 maart 2026
Antwoord van Hays Travel - Fulwell
Thank you so much for this lovely feed back, and for booking with me again I appreciate your loyalty.
Kirsty
Sales operative was excellent
Sales operative was excellent. She was patient, prepared to ensure our needs were fulfilled and explained the requirements needed for our trip.
3 maart 2026
Antwoord van Hays Travel - Fulwell
Thank you so much for taking the time to leave such great feedback. I hope you both have a wonderful time on your holiday.
Best Wishes
Sharon
Fantastic Customer Service
Always book ar Hayes Fulwell. The staff are brilliant and always check to make sure you get the best possible deal and holiday experience. Wouldn't go anywhere else.
1 maart 2026
Antwoord van Hays Travel - Fulwell
Thank you
You have so much to look forward to.
Hope you enjoyed your day out.
:)
Kirsty
Patient and informative with me and the…
Patient and informative with me and the little one whilst booming.
Very helpful.
1 maart 2026
Antwoord van Hays Travel - Fulwell
Hi Andrew, Thanks so much for your review :) I hope you have a lovely time on your holiday and look forward to hearing all about it! Ameilia
Kirsty was extremely helpful and spent…
Kirsty was extremely helpful and spent a considerable amount of time researching and finding the best holidays to suit us as a family. Thank you!
27 februari 2026
Antwoord van Hays Travel - Fulwell
Thank you Lisa it was my pleasure, so exciting for you all :)
Kirsty
Friendly staff who we trust
Friendly staff who we trust. Ensured we got the right deal and then checked best day to travel which saved us some money. Didn't try to rush us out despite going beyond closing time. Always helpful.
25 februari 2026
Antwoord van Hays Travel - Fulwell
Thank you so much.
And thank you for your continued loyalty,
Hope the dogs enjoyed there nap, they were no bother so well behaved :)
Kirsty
First class service 🙌.
3 holidays booked at this branch within a matter of weeks, fantastic service every time booked with kirsty this time she is amazing would never book anywhere else. First class service yet again.
22 februari 2026
Antwoord van Hays Travel - Fulwell
Ah thank you so much Angela, speak soon for your next trip.
Kirsty
xx
Amelia was so helpful
Amelia was so helpful. We changed our mind several times and she was so patient . Eventually found a holiday all 12 adults agreed on thanks to Amelia x
20 februari 2026
Antwoord van Hays Travel - Fulwell
Hi Sonia, Thanks so much for your lovely review! It is much appreciated and it was a pleasure completing your booking :) Ameilia
Efficient, friendly service
Khia of Hays Travel handled a very complicated booking very efficiently with humour and friendliness. We will certainly book future holidays with them.
18 februari 2026
Antwoord van Hays Travel - Fulwell
Thankyou for taking your time to leave such a lovely review. I look forward to all your holiday pics! :)
Kind Regards,
Khia
Polite efficient and personable service…
Polite efficient and personable service as always. Thanks Maddie.
19 februari 2026
Antwoord van Hays Travel - Fulwell
John Young,
I appreciate you taking the time to leave us this great review! I'm so glad you found our service to be personable, efficient, and polite.
Thanks
Maddie
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