Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Booked my last few holidays through the Galashiels branch, always had excellent service & advice. Carmen is an absolute gem finding me my ideal getaway.
Bedrijf heeft geantwoord
Sarah at Hays, Galashiels is welcoming, went the extra mile and puts so much time and thought re booking flights and travel insurance. She enabled a really good, challenging booking to take place.... Toon meer
Bedrijf heeft geantwoord
As ever the lovely Carmen, exceeded our expectations once more. Taking her time to allow and support you to actually give you the time to pick the holiday that you are happy with. Thank you once more... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
86 Channel Street, TD1 1BD, Galashiels, Verenigd Koninkrijk
- 01896477015
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Holiday Booking
Booked my last few holidays through the Galashiels branch, always had excellent service & advice.
Carmen is an absolute gem finding me my ideal getaway.
15 augustus 2026
Antwoord van Hays Travel - Galashiels
Thank you so much for your lovely review for Carmen. She really is a gem! Amy - Branch Manager
Hayley was excellent in helping us find…
Hayley was excellent in helping us find our Caribbean cruise / hotel holiday . Very patient with us changing hotels etc. . Took all the stress away from us trying to do it ourselves . Why try doing it yourself when there’s a Hayley to assist. Will definately use Hays travel in the future 👍
15 augustus 2026
Antwoord van Hays Travel - Galashiels
Thank you so much for booking with us! Your review for Hayley is just lovely. She really is fab. Amy - Branch manager :)
Antwoord van Hays Travel - Galashiels
Ian Riddell,
Thank you for your wonderful feedback! We are so pleased to hear that you found the booking process for your holiday easy and straightforward. We appreciate you taking the time to share your positive experience.
I will pass this on to Carmen when she is next in
Sarah Travel Consultant
Antwoord van Hays Travel - Galashiels
Kenneth McDougall,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team to be friendly and helpful.
Sarah Travel Consultant
I've known Carmen for a long time and…
I've known Carmen for a long time and she is so helpful.The hole staff in Hays Galashiels are a credit to the company.
11 augustus 2026
Antwoord van Hays Travel - Galashiels
Steven,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful service. We truly appreciate your kind words.
Kind Regards Sarah
Travel Consultant
As ever the lovely Carmen
As ever the lovely Carmen, exceeded our expectations once more. Taking her time to allow and support you to actually give you the time to pick the holiday that you are happy with. Thank you once more Carmen.
9 augustus 2026
Antwoord van Hays Travel - Galashiels
Aw thank you so much for your lovely review for Carmen. I will be sure to pass it on. Thanks for booking with us again. Amy x
Always extremely helpful
Always extremely helpful. They go above and beyond to make your holiday feel special
9 augustus 2026
Antwoord van Hays Travel - Galashiels
Thank you so much for your kind review for Carmen. Will make sure to pass them on. Thank you for booking with us. Amy - Branch Manager :)
As always Carmen provided an excellent…
As always Carmen provided an excellent service . Efficient, thoughtful and pleasant . Thank you again Hays travel .
8 augustus 2026
Antwoord van Hays Travel - Galashiels
Thank you for your kind review and for booking with us again. Amy - Branch manager :)
Antwoord van Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch manager :)
Very efficient and all booked smoothly…
Very efficient and all booked smoothly and quickly!
28 juli 2026
Antwoord van Hays Travel - Galashiels
Mrs Freshwater,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was smooth and efficient. We appreciate your kind words.
I will pass your lovely review on to Kiara on her return from annual leave
Kind Regards
Sarah Travel Consultant
Great service
Great service, Carmen was lovely, helpful and made the booking process easy.
She was very thorough with going through our options.
26 juli 2026
Antwoord van Hays Travel - Galashiels
Susan,
Thank you for your fantastic 5-star review! We are so pleased to hear that our colleague was helpful and made the booking process easy for you. It's wonderful to know that all your options were thoroughly explored. Have a great holiday. Sarah Travel Consultant
Kind Regards
Hays Travel Hastings
Very efficient staff.
2 augustus 2026
Antwoord van Hays Travel - Galashiels
Thank you for your lovely 5 star review. It is always very much appreciated. A fab family holiday to look forward too.
Sarah Travel Consultant
Lovely welcoming staff
All staff go above and beyond finding the best deals available for customers. They are welcoming, patient and very helpful. Highly recommended.
1 augustus 2026
Antwoord van Hays Travel - Galashiels
Thank you so much for your kind review. I will be sure to pass it on. Amy - Branch Manager
First class service
My wife and I had picked our main 2027 holiday but for some unknown reason it just disappeared the next day , I explained this to Carmen at Hays and she said leave this with me I will see what I can do . We got a phone call later that day that Tui computers were playing up all over and she had tracked and got the holiday booked . First class service .
31 juli 2026
Antwoord van Hays Travel - Galashiels
Aw thank you so much for your lovely review and thank you for booking with us again. Amy :)
Knowledgeable
Knowledgeable, friendly attitude, basically same as previous visits the staff are a local power draw by face to face communications far exciding AI approach .
29 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
I only visited for information but left…
I only visited for information but left with a cruise booked.Kiara was most informative and friendly
19 juli 2026
Antwoord van Hays Travel - Galashiels
Hi Susan,
Thank you so much for booking with me, it was my pleasure to help get your cruise booked.
- Kiara
Antwoord van Hays Travel - Galashiels
Always a pleasure to book your holiday for you all. Not long to wait for this one :-)
Sarah
Travel Consultant
Quick response to email correspondence…
Quick response to email correspondence and overall good service.
26 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you for your lovely review. I will pass this on to Connor. A trip to look forward to.
Sarah Travel Consultant
South African travel preparations
Sarah at Hays, Galashiels is welcoming, went the extra mile and puts so much time and thought re booking flights and travel insurance.
She enabled a really good, challenging booking to take place. Other staff at Hays, Galashiels are also friendly and give helpful advice on follow up visit.
20 juni 2026
Antwoord van Hays Travel - Galashiels
Thank you so much for your wonderful review, always much appreciated. It was a pleasure to get the flights booked for you and now something wonderful to look forward to.
Kind regards.
Sarah
Travel Consultant
Galashiels branch
The staff are very helpful and knowledgeable nothing was too much trouble a joy to book with company Hayley sorted us out last year and this time know Connor took my booking over as Hayley off found us a perfect holiday. Thankyou.
22 juli 2026
Antwoord van Hays Travel - Galashiels
Hi Brian,
Thank you very much for your kind review and thank you for booking with us. I will pass along your comments to Hayley and Connor on their return.
- Kiara, Assistant Manager
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.