The person who delt with us, Amy, went out of her way to make sure that she could get everything we required especially as I have a slight problem which made us ask for a downstairs room and take a mo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hays in Galashiels is local. The staff, I've dealt with 3 now, have been nothing but fantastic. They are highly knowledgeable, helpful, well informed and polite, a credit to the company.
Bedrijf heeft geantwoord
Travel agent Kiara, very knowledgeable, trying to sort out a hotel for five people, within a price range at short notice, proved challenging, but with Kiras patients and knowledge, found our holiday.... Toon meer
Bedrijf heeft geantwoord
Recently booked for a party of 11 people. Both girls I dealt with were very helpful. Managed to get the holiday we wanted for a good price. Excellent service as usual from a very friendly Team. Wo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
86 Channel Street, TD1 1BD, Galashiels, Verenigd Koninkrijk
- 01896477015
4,9
Uitstekend
1K reviews
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First class service
My wife and I had picked our main 2027 holiday but for some unknown reason it just disappeared the next day , I explained this to Carmen at Hays and she said leave this with me I will see what I can do . We got a phone call later that day that Tui computers were playing up all over and she had tracked and got the holiday booked . First class service .
31 juli 2026
Antwoord van Hays Travel - Galashiels
Aw thank you so much for your lovely review and thank you for booking with us again. Amy :)
Knowledgeable
Knowledgeable, friendly attitude, basically same as previous visits the staff are a local power draw by face to face communications far exciding AI approach .
29 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you for your kind review. Amy - Branch Manager
I only visited for information but left…
I only visited for information but left with a cruise booked.Kiara was most informative and friendly
19 juli 2026
Antwoord van Hays Travel - Galashiels
Hi Susan,
Thank you so much for booking with me, it was my pleasure to help get your cruise booked.
- Kiara
Antwoord van Hays Travel - Galashiels
Always a pleasure to book your holiday for you all. Not long to wait for this one :-)
Sarah
Travel Consultant
Quick response to email correspondence…
Quick response to email correspondence and overall good service.
26 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you for your lovely review. I will pass this on to Connor. A trip to look forward to.
Sarah Travel Consultant
South African travel preparations
Sarah at Hays, Galashiels is welcoming, went the extra mile and puts so much time and thought re booking flights and travel insurance.
She enabled a really good, challenging booking to take place. Other staff at Hays, Galashiels are also friendly and give helpful advice on follow up visit.
20 juni 2026
Antwoord van Hays Travel - Galashiels
Thank you so much for your wonderful review, always much appreciated. It was a pleasure to get the flights booked for you and now something wonderful to look forward to.
Kind regards.
Sarah
Travel Consultant
Galashiels branch
The staff are very helpful and knowledgeable nothing was too much trouble a joy to book with company Hayley sorted us out last year and this time know Connor took my booking over as Hayley off found us a perfect holiday. Thankyou.
22 juli 2026
Antwoord van Hays Travel - Galashiels
Hi Brian,
Thank you very much for your kind review and thank you for booking with us. I will pass along your comments to Hayley and Connor on their return.
- Kiara, Assistant Manager
We have booked several holidays through…
We have booked several holidays through Hayes travel in Galashiels, and the service is always first class.
Booked a three week holiday to China & Japan next year and Carmen was very patient and helpful organize the booking.
5 stars all day long.
Daniel Logan
22 juli 2026
Antwoord van Hays Travel - Galashiels
Hi Daniel,
Thank you very much for your kind review and thank you for continuing to book with us. Wow this trip sounds very exciting! I will pass along your comments to Carmen on her return.
- Kiara, Assistant Manager
Carmen sorted everything out for us
Carmen sorted everything out for us, very thorough and patient
21 juli 2026
Antwoord van Hays Travel - Galashiels
Hi Sheila,
Thank you very much for your kind review and thank you for booking with us. I will pass along your comments to Carmen on her return.
- Kiara, Assistant Manager
Knowledgeable and Friendly
Staff are friendly, professional, knowledgeable of the travel industry and always search for the best deal possible on the info we give them.
We normally deal with Kira or Sara at the Galashiels branch who I would say are excellent
10 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you very much for the lovely review! Always my pleasure to help get you booked up :)
- Kiara
Hayley was great talked through process…
Hayley was great talked through process and booking to cape verde. Visas and money card explained. Very helpful and bubbly personality
17 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you for the kind review. It was pleasure getting your holiday booked for you.
Hayley - Travel Advisor
Been going over to the Galashiels shop…
Been going over to the Galashiels shop for a long time would recommend it to everyone especially when we speak to Sarah she is excellent and takes her time over everything
8 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you so much for your kind review and for booking with us again. Amy - Branch manager
Brilliant could not do enough for us…
Brilliant could not do enough for us top class 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
1 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you for your kind review and for booking with us. Amy - Branch Manager
Connor was very helpful looking at a…
Connor was very helpful looking at a number of alternative solutions and dealt with enquiries promptly and courteously
14 juli 2026
Antwoord van Hays Travel - Galashiels
Hi Frank, thank you for your kind review, it is very much appreciated and thanks again for booking with us. - Connor :)
Great personal service from the…
Great personal service from the staff.Alwsys very helpful and charming
2 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you very much for your kind review and thank you for booking with us again. I will pass along your comments to Sarah on her return.
- Kiara, Assistant Manager
Used Hays for many years all the staff…
Used Hays for many years all the staff are very helpful and provide excellent customer service
2 juli 2026
Antwoord van Hays Travel - Galashiels
Hi Gary,
Thank you for your kind review and for continuing to book with us. I will pass along your comments to Hayley :)
- Kiara, Assistant Manager
We were very happy with the service we…
We were very happy with the service we received on booking our holiday, after giving instructions on where we wanted to go, it was a challenge but Sarah managed to make it happen thank you
7 juli 2026
Antwoord van Hays Travel - Galashiels
Doreen,
Thank you for your wonderful 5-star review! So pleased I was able to make your holiday booking happen, even with a challenge. :-) I hope you have a fantastic trip!
Sarah Travel Consultant
A lovely assistant Sarah
A lovely assistant Sarah, who was pleasant, knowledgeable and helpful.
6 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you for your lovely review. It was a pleasure to book your River Cruise for you. Something wonderful to look forward to :-)
Sarah Travel Consultant
Pleasant staff who make booking a…
Pleasant staff who make booking a holiday a pleasure 🙏
7 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you as always for your kind review and for continuing to book with us :) - Kiara
Always a great experience
Always a great experience. Carmen is so calm and easy to deal with
3 juli 2026
Antwoord van Hays Travel - Galashiels
Thank you for your lovely review for Carmen. I will be sure to pass on your comments. Amy - Branch Manager
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