We went into our Harlow branch of Hays & spoke to Ian about a Titan holiday we liked the look of . Ian was so informative & tailer made our holiday to suit us & an hour later we left after booking it... Toon meer
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Karen Lenihan was both patient and helpful in dealing with myself and 4 friends request for booking flights 2 Salzburg in Austria. She spent a long time sourcing good flights and transfers for us . P... Toon meer
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Booked our holiday with Karen, she was very helpful answered any questions/ concerns we had. Gave us some very good travel advice/ tips. Couldn’t have been happier with the service and would definitel... Toon meer
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Abbie, as always, was very efficient and accommodating. She is a credit to your team. We have had nothing but a high standard of service delivered y Abbie.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
3a Broad Walk, CM20 1JF, Harlow, England, Verenigd Koninkrijk
- 01279886739
4,8
Uitstekend
48 reviews
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Karen and the team exceeded our…
Karen and the team exceeded our expectations. Excellent service
27 juni 2026
Antwoord van Hays Travel - Harlow
Morning Allen and Elaine,
Thank you for your kind review. I am thrilled that myself and the team exceeded your expectations. We will always strive to do so. Thank you for booking with us and we look forward to seeing you again soon.
Regards,
Karen and all the team at Hays travel Harlow.
x
Karen Lenihan was both patient and…
Karen Lenihan was both patient and helpful in dealing with myself and 4 friends request for booking flights 2 Salzburg in Austria. She spent a long time sourcing good flights and transfers for us . Payment with allocated seats was taken twice on our Monzo card but Karen spent a long time onto British Airways to sort this for us.
30 juni 2026
Antwoord van Hays Travel - Harlow
Hi Denise,
Thank you for taking the time to write this review. It was lovely seeing you and your friends in store yesterday and it was a pleasure being able to help sort out the right flights and transfers for you all. I'm also happy that I could also assist with the issue of the duplicate payment from BA. I look forward to you booking many more trips with me and I look forward to seeing you again soon.
Kind regards,
Karen
I do not ordinarily give a review for…
I do not ordinarily give a review for receiving ‘good service’ because this is simply staff doing the job they have been employed for. I do however have to commend Hayes Travel Harlow for the level of service received from their staff particularly Karen; who coped exceptionally well when I tried to sort a holiday recently. Hayes are not affiliated to any one Travel company, and Karen not only resolved my issues but also unexpectedly saved me a substantial sum of money! The biggest gain in visiting Hayes, and I recommend them to you, is the fact that they ‘make the customer feel valued’, something we don’t get from the Internet. Hooray for the high street returning and Hayes in particular.
27 juni 2026
Antwoord van Hays Travel - Harlow
Dear Michael,
Thank you so much for your wonderful feedback! We are so pleased to hear about the exceptional service you received from Karen and that She exceeded your expectations. Making our customers feel valued is truly important to us, and we're delighted Karen could could resolve your issues and save you money too!. We look forward to seeing you again in the near future.
Kind Regards
Karen and all the team at Hays Travel
Antwoord van Hays Travel - Harlow
Thank you for your kind review Sharon, it was a pleasure helping you find your holiday.
Great staff
The man who helped me out was called Will and he was fantastic, made sure to give me all the information I needed and talked through the steps that I didn’t understand.
23 juni 2026
Antwoord van Hays Travel - Harlow
Thank you for coming in and seeing us, we look forward to seeing you again soon! will
They were so helpful
They were so helpful. I told them where I wanted to go, and they sorted out my holiday
13 juni 2026
Antwoord van Hays Travel - Harlow
Were always happy to help and i can not wait to hear all about your lovely holiday and help you in the future, Will.
Antwoord van Hays Travel - Harlow
Hi Ralph and Sally. Thank you so much for leaving your review and I am so pleased that you were happy with the service. I look forward to seeing you again soon. All the best for now. Karen
Erin was absolutely amazing finding us…
Erin was absolutely amazing finding us a lovely holiday very patient
10 juni 2026
Antwoord van Hays Travel - Harlow
It was my pleasure finding you both a fab holiday and thank you so much for the beautiful flowers. I look forward to hearing all about your Paphos stay. Erin x
Very good service from Abigail
Very good service from Abigail, she explained and went through all options thoroughly with us and assisted us to make the perfect holiday choice .
14 juni 2026
Antwoord van Hays Travel - Harlow
Thank you for your lovely 5* review! It was my pleasure! Thank you for booking with us again. Abigail x
Erin Nugent helped me find a great deal…
Erin Nugent helped me find a great deal in sardina. She was utterly fabulous. Very professional and friendly. And very patient despite my numerous changes.....
11 juni 2026
Antwoord van Hays Travel - Harlow
Thank you for your lovely review! I'm so glad I could find your perfect holiday for you and your family. I can't wait to hear all about and see all the pictures when you come back. Erin x
The team were lovely and made us feel…
The team were lovely and made us feel comfortable booking such a big holiday. Especially Abbie who booked the holiday for us. They are a credit to you.
6 juni 2026
Antwoord van Hays Travel - Harlow
Thank you for your lovely review. I'm so glad we got it all sorted for you 😄 I can't wait to hear about it all and see your pictures! xx
Antwoord van Hays Travel - Harlow
Thank you Teresa for your kind words. I'm happy I was able to help you book your holiday and look forward to seeing you again soon. Karen and all of the team at Hays Travel Harlow x
Antwoord van Hays Travel - Harlow
Thank you for coming in and seeing us, more then happy to help!
Working alongside Abbie and Ian at the…
Working alongside Abbie and Ian at the newly opened Harlow branch to create the holiday for my husband’s birthday to Canada was greatly helped by both their knowledge and experience we have a fantastic itinerary that we can’t wait to experience
2 juni 2026
Antwoord van Hays Travel - Harlow
Thank you for your kind review, it was lovely sitting with you both and planning the Canada trip. Look forward to seeing you in branch again soon! Ian & Abbie
Hays Harlow absolutely great,
Hays Harlow absolutely great,
all staff are helpful booked the holiday we wanted Karen was brilliant and couldn’t of done more for us,
Thanks to you all
29 mei 2026
Antwoord van Hays Travel - Harlow
Hi Joanne, thank you so much for taking the time to write this review and I am so happy that I was able to find you the perfect holiday and that you were happy with my service. It was a pleasure meeting you and Donna and we all look forward to seeing you again soon. Karen and all at Hays travel Harlow x
Antwoord van Hays Travel - Harlow
Thank you for your kind words and lovely review. It was a pleasure to find what you were looking for. Erin x
Very helpfull
20 mei 2026
Antwoord van Hays Travel - Harlow
Thank you for taking your time to write this review. It was a pleasure to find what you was looking for. I hope to see you again soon. Erin x
All the staff were so helpful slbeitcit…
All the staff were so helpful slbeitcit waa a new shop they went oit of their way to ensure we could make our booking
16 mei 2026
Antwoord van Hays Travel - Harlow
Thank you for your lovely review! Thank you for being so patient with us! It was my pleasure. Abbie x
Erin was very friendly and welcoming
Erin was very friendly and welcoming.
I explained what I wanted an Erin found the place I requested.
Although I was her only second booking, she was very good.
19 mei 2026
Antwoord van Hays Travel - Harlow
Thank you Mark for your lovely review. It was a pleasure to find what you were looking for. I look forward to seeing you again soon. Erin x
I HAVE TO WAIT A SHORT WHILE AND WAS…
I HAVE TO WAIT A SHORT WHILE AND WAS OFFERED A TEA IN THE MEAN TIME. KAREN VERY HELPFUL AND ALSO ANDY
12 mei 2026
Antwoord van Hays Travel - Harlow
Hi Valerie, thank you for taking the time to write a review. It was lovely seeing you in store and helping you book your holiday for Greece. We look forward to seeing you again soon. Regards Karen and all the team at Harlow x
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