Hays Travel - Harrow Reviews 

Solo booking for a week's holiday (air ticket & hotel) with some specific requirements in Rome. Booking ably managed by George. My planned-for hotel was unavailable so George proposed an adjacent alternative of equivalent standard but lesser cost. Paperwork faultless. Holiday itself worked out exactly as planned with no hint of problems. The usual very high-standard from Hays Travel. Thank you. I will return.

Kate (harrow branch)was absolutely excellent in finding our holiday to Spain. She called a few weeks before also and started the search for us then. Emailing over holidays to look at. Such great customer service.

Excellent service. Nothing too much trouble. Very friendly. Great with people who don’t get on with the internet !

Whenever I use Hays travel they give me time and information to make the right decisions for the travel and the holiday.
At the various offices that I have used they are professional and friendly. The one time that I needed help( I was in Europe) a txt to them and it was sorted. Thank you.

It was plesuse to book my holiday lady was very helpful and professional.

I took off from my house and landed in Hays Travel, Harrow. The sun was shinning, the birds were singing, and the service was excellent. Thank you Hays Travel.

I saw xander and he was very helpful and also very patient with me, I went to book a holiday at short notice and without a firm destination in mind. Xander found a hotel that suited my needs and made the booking quick and easy. Would recommend Hays travel to anyone.

Great customer service. No delays,very patient professionalism top notch

We like the personal treatment we get and that our holiday is tailored to our needs.

Kate is very nice lady and good helpful. Be patience with us though we are profoundly deaf. She send us emails. I have asked her for searching where we stay different places . Everything are in organised perfect.

Kate looked after us at the Harrow store to help us book our 1st ever cruise. She was so helpful and friendly and made it a great experience so thank you Kate

Staff very friendly and helpful. Good service as usual

George was really helpful! Thanks.

Made to feel very welcome and have wonderful staff and always ready to help and spend time finding out the best for you

Such a beautiful and professional team . Found Rose absolutely wonderful with her patience and George to accompany her to give me the best experience in booking my holiday . More to come once I am back 😊

When we Walked into the shop we was welcomed by the consultant he asked us to sit down he then asked us what sort of holiday we would like he went through everything throughly we would dreconmend hays travel to anyone one
Our consultant was zander

Patient ,friendly, looks for the best deal for their customers

Kate along with the manager of the Harrow shop were very helpful and patient with us. We managed to get everything sorted with a lot of assistance from them.We would like to thank them for all there help.

Kate made our holiday booking experience quick simple and exciting, she’s a pro

I deeply regret booking through Hays Travel. Despite being very clear about our dietary requirements, they failed to ensure these were accommodated and did nothing to advocate for us with the travel provider.

The support provided was extremely limited and unhelpful, with poor communication throughout. At no point did Hays Travel show the professionalism, diligence, or care expected from a reputable agency.

This experience has been disappointing and frustrating, and I will never use Hays Travel again. I strongly caution anyone considering booking with them to think twice, especially if you have special requirements or expect even basic support.