Hays Travel - Jesmond Reviews 

Person who we seen to book a holiday extremely helpful and friendly made our experience most joyful

Wonderful personalised service with s smile, patience and genuine caring! They are brilliant and amazing! Christina & Amanda ( Hays travel Jesmond) have helped me and my family for years! We are so grateful to them and wish them all the very best for the future! Thank you. 🙏

Amazing!! Got us the holiday we wanted exactly!

I spoke to several members of staff over a few days. This was because I was deciding certain aspects of my holiday.
I have to say they were all great in finding me flights and hotels to go with my guided tour holiday.

The holiday was then booked quickly and easily.

Christina, and all the girls were most helpful when booking the cruise, and Christina in particular tried to give us the best prices and lots of information regarding this holiday

As always a first class service.
When travel plans are important it’s best to do things properly. I have found out to my cost in the past , cheaper isn’t always better.

Very helpful and knowledgeable staff member booked holiday for us

Joanne was very informative, polite, friendly and fully explained the booking. Many thanks indeed

Friendly and helpful

Lillie and her colleague are very professional and friendly and answered any questions we had, making the booking experience very easy. I even got a cup of tea ☕

Staff we're all welcoming and helpful, they listened to any query/ question we had and helped resolve them, very impormative and made us feel at ease booking such an important holiday with them.

Christina helped us book 2 holidays for next year, she’s extremely helpful and so lovely. We’ll definitely book with her and the Jesmond branch again!!

My 1st amazing booking with Hays. We were Listened to and given great advice and suggestions; with a lovely atmosphere inside the shop and there was no problem allowing our dog; no rush or ‘hard sell’ for us to make a decision and it was truly a relaxing experience! We did book our trip to Copenhagen as the hard work was done for us and everything explained clearly. Can’t wait to book our next trip with them.

Highly recommend as it’s such an easy way to find a holiday just right for us instead of my having to trawl through online detritus to find flights hotel etc and waste hours of my time.

Lillie and Christine were so helpful , friendly and helpful, very knowledgeable about our destination choice

Christina was so helpful! She’s amazing! Really listened to what we needed and made sure that everything was taken care of. Thank you so much.

We recently booked a Jet2 holiday with Hays travel. The assistant in store was lovely, polite and super helpful. She used her experience to help us chose a last minute holiday which was perfect for us. Everything was just right from the location of the hotel, the accommodation and the airport transfers. We enjoyed a stress-free, week-long break and would certainly return to Hays to help us book other trips in the future.

I have been booking cruises with Christina since 2008. She is charming knowledgeable efficient humorous and welcoming every time I speak to her. Christina represents the best customer service levels always. I will never use anyone else.

Very helpful in booking our honeymoon! Went the extra mile to ensure we got the best deal for the trip we wanted!

We have used the Jesmond branch a number of times now. The latest booking was a little complicated and the staff worked hard to find us the holiday that ticked all the boxes and was within budget. You can trust the staff here to always be true to their word, friendly and knowledgeable. Nice experience to book via a human being. We need to keep stores open so please use this great little travel agents in Jesmond.

As a returning client it felt good to be remembered and to have more of a personal conversation about my needs and preferences.