I wouldnt book my holidays with anyone else other than Kirsty Massam at Hays Travel . Kirsty always provides us with the best deal to suit our needs and budget. From booking to check in, Kirsty pro... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
First time of booking through Hays and wont be the last. Kirsty was really personable and helped with our choice of holiday. Very friendly lady who explained the process well and the next steps etc. E... Toon meer
Bedrijf heeft geantwoord
Kirsty Massam at Hays Travel was brilliant, she made everything easy and sent all the information over about the holiday we were interested in. She was efficient and fast when we decided to book and... Toon meer
Bedrijf heeft geantwoord
Enquired about a Norwegian Cruise with Kirsty. From start to finish she was fantastic. We changed boat & date to something that suited us better & was made to feel as if it wasn't a problem. There was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Personal Travel Consultant Kirsty Massam, LN6, Lincoln, Verenigd Koninkrijk
- 01522 719551
4,9
Uitstekend
253 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
AMAZING COMPANY TO BOOK HOLIDAY
Kirsty is just amazing, so efficient and helpful. Easy to book and amazing customer service
12 april 2026
Antwoord van Hays Travel - Kirsty Massam
Thanks Liz and for booking with me again :-) xx
Excellent customer service
Excellent customer service
Will Always book with Kirsty
Highly recommend
29 maart 2026
Antwoord van Hays Travel - Kirsty Massam
Thanks Tanya and for always booking with me :-) xx
Thank you Kirsty for everything
Thank you Kirsty for making everything about our holiday easy and wonderful. We didn't realise when you could book the seats on the plane but you were on it and managed to get just the seats we always like.
The hotel was brilliant too.
thanks for making it easy no mater how many times i change my mind before booking sometimes i even change country of where i would like to go but you just recheck without any complaints. I would highly reccomend you to anyone thinking of booking a holiday.
31 maart 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Kirsty Massam
Thank you so much Andrea- so glad you had a fab time and thank you for booking with me :-) xx
Kirsty is amazing always happy to help…
Kirsty is amazing always happy to help even with the silliest questions. Best travel agent I’ve ever used and will continue to use.
15 maart 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you Tracy and for always booking with me :-) xx
Disneyland Paris Holiday
First reached out to Kirsty about booking a Disneyland Paris trip. Kirsty was so helpful with different options, along with all the extras that we could add on that I wasn't aware of. Kirsty was excellent at communicating, getting back to me quickly and efficiently. Once the trip was book, Kirsty was also messaging reminders about checking in on flights, sorting the app out etc. Even after booking the trip about 8months in advance. I also switched a few things round and that was easily solved. Kirsty is now my go to for booking holidays, with New York booked along with others in the pipeline. Thank you so much, the trip was incredible and it took a massive stress over booking it away, enabling us to have the most magic time!
15 februari 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you so much Amy , so glad that you had a fab time and you will love New York too xx
5 Stars
Extremely helpful and easy to communicate with. All documents were correct and sent over quickly. Extremely good service.
5 maart 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you Lola - I hope that you have a fab time :-) xx
Quick and easy
Kirsty was very quick in getting back to myself with quotes and questions i was asking, booking was very easy, i would definitely book with her again.
4 maart 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you so much - you are going to have such an amazing time :-) xx
Kirsty is amazing at organising my…
Kirsty is amazing at organising my holidays she always gets me the best deal and is swift in her responses.
11 maart 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you Danni and for booking with me again :-) xx
Excellent Customer Service
Kirsty is always efficient and helpful when booking a holiday.
27 februari 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you Becky and for booking with me again :-) xx
Antwoord van Hays Travel - Kirsty Massam
Thank you Kayleigh and for booking with me again xx
Super quick with options compared to my…
Super quick with options compared to my requirements due to Kirsty's experience and knowledge.
Polite and friendly all sorted smoothly.
Thanks
John
28 februari 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you John and for booking with me again xx
Antwoord van Hays Travel - Kirsty Massam
Thank you Gary - I hope that you have an amazing time :-) xx
Kirsty is excellent
Kirsty is always helpful offering advice and options to ensure the best experience. She will always adjust the holiday to offer the best result
23 februari 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you Andy and for booking your next adventure with me - you are going to have a fab time xx
Great Service
3rd year booking with Kirsty .
Goes out of her way to help and makes the booking process simple .
Great Service
4 februari 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you Dave and for booking with me again. I hope that you have a fab time :) xx
Another holiday booked with Kirsty
We booked another holiday with Kirsty, adding to our list of trips we have booked with her. She’s excellent at her job, very supportive of her customers and provides exceptional service. We wouldn’t book with anyone else!
2 februari 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you Steven and for always booking with me, Thank you for all your recommendations too, it really is appreciated. You have got some fab trips this year :-) xx
Efficient and Friendly
Quick, efficient and listening carefully to requests. Always very helpful and friendly.
25 januari 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you Claire & Graham - I hope that you have an amazing time xx
Enquired about a Norwegian Cruise with…
Enquired about a Norwegian Cruise with Kirsty. From start to finish she was fantastic. We changed boat & date to something that suited us better & was made to feel as if it wasn't a problem. There was no drama - she went above & beyond & was still emailing me after 9pm when we confirmed & booked. She made it very easy, gave useful advice as we are first time cruisers. Would recommend her to everyone
23 januari 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you Kate - you are going to love cruising and the Fjords.xx
Antwoord van Hays Travel - Kirsty Massam
Thanks Nigel you are going to have such an amazing time :-)xx
Kirsty gave us advice and made our…
Kirsty gave us advice and made our booking so easy thankyou!
We will definitely use Kirsty again to book our holidays
25 januari 2026
Antwoord van Hays Travel - Kirsty Massam
Thanks Nicki and for booking with me again. You are going to have such a fab time :-) xx
Great service, highly recommended
16 januari 2026
Antwoord van Hays Travel - Kirsty Massam
Thank you Ray - I hope that you have a fantastic time xx
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.