Hays Travel - Kirsty Massam Reviews 

Excellent service again by Kirsty, nothing too much trouble. Very helpful in every way

Kirsty is always amenable and friendly. Fantastic service.

I’ve had the absolute pleasure of booking with Kirsty multiple times, and she always provides outstanding service.

Our most recent holiday booking was based on Kirsty’s personal recommendations, and even though we were working against the clock, she responded quickly with helpful feedback and clear explanations. Kirsty’s warm, friendly, and approachable nature always makes the booking process effortless and stress-free.

Her personalised service and incredible attention to detail give me complete confidence. For me, an agent’s personal insight and experience are essential when planning holidays, and Kirsty always communicates this, which is very much appreciated.

We are all excited for our upcoming special trip next year and can’t wait to plan our next holiday !

Kirsty is an exceptional holiday maker. She always has time for you & gets back quickly if not at home.
She has helped us with 3 holidays now, & i wouldn't go to anyone else.

Kirsty is professional knowledgeable and friendly. I told her where I wanted to go and when. She got back to me in less than 24 hours with a list of options.

Exceptional customer service, very efficient and nothing was too much trouble

Kirsty was incredibly efficient with all aspects of booking our holiday. Very responsive and helpful with any of my queries, a perfect experience!

Excellent service, thank you!

Excellent service will try and book all our holidays with Kirsty from now on

Communication excellent; advice sound; infectious enthusiasm throughout. Would absolutely use again and highly recommend to others.

Kirsty is always helpful and very patient with our questions - she makes the booking process painless and always has helpful tips and advice for our holidays.

Kirsty was great and knowledgeable and helpful, great price too.

Exceptional service by Kirsty from Hays ! Thank you so much for all your research finding us the perfect holiday !

Kirsty is fab!

We have booked with Kirsty the last few years for our biggger holidays, cruises, lapland this year along with Florida and South Africa in a couple of years.

Shes so personable and knowledgeable.

Excellent customer service provided by kirsty.Made booking our family holiday nice and easy and got us the best price possible. Kirsty is always happy to help and will recommend hotels and areas to look at suitable for families ect. Will deffiently use kirsty for our next booking aswell.

The booking process was so simple Via email initially this gave me plenty of time to explain what i was looking for and Kirsty found the perfect holiday experience and payment via secure link also gave me the peace of mind. after which i was given a personal phone call explaining everything and giving me the opportunity to ask any questions i might have 10/10 would recommend

1st class service from your representative kirsty massam @ hays travel Lincoln, very professional,always very helpful.

Kirstie always friendly,polite & very efficient

Kirsty is amazing she always finds the perfect holiday for us. Kirsty goes above and beyond, nothing is too much trouble for Kirsty. We look forward to booking another holiday with her soon.

Have booked loads of holidays with Kirsty at Hays and I am always pleased with the service. I have total trust in her ability and advice and she usually manages to knock money off the online price that I find!