As always the service is excellent! Suzanne and Chelsey were brilliant once again. I emailed ahead with the details of the holiday we wanted and when we popped into the branch to pay the deposit, all... Toon meer
Bedrijf heeft geantwoord
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Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book t... Toon meer
Bedrijf heeft geantwoord
I found the staff at Hayes Travel in Locks Heath to be very insightful and extremely helpful, I was served by Elz whom was great from the moment we walked through the door to booking.
Bedrijf heeft geantwoord
we have always booked holidays with you the girls in the locksheath branch are all very helpful and friendly and will continue doing so
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
9 Locks Heath Centre, SO31 6DX, Locks Heath, Verenigd Koninkrijk
- 01489858637
4,9
Uitstekend
706 reviews
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Buyback refused on all notes supplied
Bought currency with the buyback guarantee, but refused buyback on all as one note had a very slight tear that was hardly visible. Currency was as collected an unused currency kept in the plastic bag supplied. Particular note must have been included in the original purchase.
If buying currency with buyback, make sure you check every note to avoid this situation.
24 februari 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Locks Heath
Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your recent experience at Hays Travel.
We are pleased that we were able to buy back the remainder of your currency under the buyback guarantee. Unfortunately, the one note with a tear — however slight — did not meet the condition requirements set by our banking partners, as damaged notes cannot be resold or returned through standard channels. This we why we had to decline this one note.
We completely understand that this may have been frustrating, especially as the currency was kept in the original packaging.
We genuinely value your feedback and will use it as an opportunity to remind customers to check their notes before leaving the branch to help avoid similar situations in future.
Good service the girls are allways very…
Good service the girls are allways very welcoming.And Chelsey allways very informative.
24 februari 2026
Antwoord van Hays Travel - Locks Heath
We appreciate you taking the time to leave us such a complimentary review.
The branch manager was very helpful in…
The branch manager was very helpful in getting the holiday we wanted
24 februari 2026
Antwoord van Hays Travel - Locks Heath
We're so happy to hear that our branch manager was very helpful in finding the holiday that you wanted. Thank you for your review
So Helpful
The staff member was exceptionally helpful to my specific requirements. Talking through the booking process and showing all the available options ensured our booking was completely satisfactory..
20 februari 2026
Antwoord van Hays Travel - Locks Heath
Hi, we appreciate you taking the time to share your booking experience with us. We're so glad to hear that our staff member was able to meet your needs and make the process satisfactory.
First time booking with hays in locks…
First time booking with hays in locks heath, leah was very friendly and helpful would definitely recommend and book another holiday here thanks.
13 februari 2026
Antwoord van Hays Travel - Locks Heath
Emma,
We appreciate you taking the time to leave us such a complimentary review! We're so happy to hear that our agent was friendly and helpful, and we look forward to booking your next holiday.
Sinead is always so helpful and patient…
Sinead is always so helpful and patient explaining all the information for your holiday. She takes the time to find the best deals for you and stress away from booking.
17 februari 2026
Antwoord van Hays Travel - Locks Heath
We're so happy to hear that you find our team member helpful and patient. It's great to know that they take the time to find the best deals for you.
Excellent Service
We went in pretty much knowing what we wanted, but we had a few questions. Sinead was extremely helpful, professional and knowledgeable. Nothing was too much trouble and having left her one question to answer, we received an email a few days later with the answer. Would not hesitate to use Hays at Locks Heath again.
10 februari 2026
Antwoord van Hays Travel - Locks Heath
We appreciate your kind words! We're happy to hear that Sinead was helpful, professional, and knowledgeable. We value your recommendation!
Great service
The staff are always helpful and went out of their way to find our requested best holiday.
14 februari 2026
Antwoord van Hays Travel - Locks Heath
We appreciate you taking the time to leave us such a fantastic review! We are so pleased we could find the perfect holiday for you :)
Elz was super helpful
Elz was super helpful. Came in a few weeks ago for a quote. Emailed a few times when the criteria changed and Elz always emailed back. Went in with my family and Elz was very patient. Nothing was too much trouble. Thank you. Can’t wait for the holiday b
14 februari 2026
Antwoord van Hays Travel - Locks Heath
Thank you so much for this review! We're so glad to hear that we were able to provide such helpful and patient service. We hope you have a fantastic holiday!
Perfect start to our holiday
Elspeth who we dealt with was very professional, helpful and talked us through the booking process in a way that we could understand, she also didn’t rush us in making any decisions. All in all a perfect start to our holiday.
10 februari 2026
Antwoord van Hays Travel - Locks Heath
We appreciate you taking the time to leave us such a positive review. We're so glad the booking process was smooth and that you felt supported in making your decisions.
Hays Travel
Really good experience
Really patient staff member, checked all options without hesitation. All in all a good experience.
3 februari 2026
Antwoord van Hays Travel - Locks Heath
We appreciate you sharing your experience with us. We're so glad Sinead was patient and helpful in exploring all the options for you.
Chelsea who dealt with our booking was…
Chelsey who dealt with our booking was very helpful and thoughtful.
4 februari 2026
Antwoord van Hays Travel - Locks Heath
We appreciate you booking with us. We are so happy to hear that you found our service helpful and thoughtful during your booking.
Hays Travel
Antwoord van Hays Travel - Locks Heath
Thank you for your lovely comment :)
Very good service as always
5 februari 2026
Antwoord van Hays Travel - Locks Heath
Deborah,
We appreciate you taking the time to share your consistent, positive experience with our service; it means a lot to us.
Hays Travel
Hassle free booking!
On the basis of one phone call everything was sorted. Follow up contact dealt with promptly and satisfyingly. A truly excellent experience.
30 juni 2025
Antwoord van Hays Travel - Locks Heath
We appreciate you taking the time to leave us such a fantastic review! We are so glad we could provide such excellent service and promptly meet your needs.
Holiday to Italy …
Extremely helpful and knowledgeable lady that dealt with my holiday no faults whatsoever
1 februari 2026
Antwoord van Hays Travel - Locks Heath
We appreciate you sharing your experience. We're so pleased to hear that our team was helpful and knowledgeable during your experience!
Hays Travel were very helpful and we…
Hays Travel were very helpful and we actually booked two four night breaks.
24 januari 2026
Antwoord van Hays Travel - Locks Heath
We're happy to hear that our team was helpful, and we appreciate you booking two breaks with us. Thank you for your lovely review :)
Antwoord van Hays Travel - Locks Heath
Thank you for your feedback.
We’re happy to hear you found our service helpful and well-priced.
Excellent customer service and patient…
Excellent customer service and patient with our decision making
21 januari 2026
Antwoord van Hays Travel - Locks Heath
We appreciate you taking the time to leave us this great review! We're so happy we could provide excellent service.
Knowledgeable agent
Knowledgeable agent, helped with narrowing down all options. Very happy.
19 januari 2026
Antwoord van Hays Travel - Locks Heath
We appreciate you taking the time to leave us a review. We're so happy we could help you find what you needed.
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