Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... Toon meer
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Toon meer
Bedrijf heeft geantwoord
Very helpful and also patient when I was unsure of where I actually wanted to go ! Really great and lots of suggestions, absolutely helped me get the best price checking lots of options. Can't fault t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
79 The Galleria, NE11 9YP, Gateshead, Verenigd Koninkrijk
- 01914329265
4,9
Uitstekend
1K reviews
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Great service
Helpful advice, friendly, well informed. Took the confusion out of booking a holiday.
16 april 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Kellie a lovely review, she will be very pleased. Thanks, Caitlin:)
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Penelope a 5* review, I will pass this onto her. Thanks, Caitlin😊
Great personal service with attention…
Great personal service with attention to detail making sure our needs were met
20 april 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Elliott a wonderful review, I will pass this onto him. Thanks, Caitlin:)
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Andrew a 5* Review, Thanks, Caitlin:)
Family holiday booking
Really good service from staff, who had a good understanding of cruise holidays,.
Made the 2hours it took fly by 🙂
13 april 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Richard a 5* review, I will pass this onto him. Thank you, Caitlin😊
You can improve your service if you stop sending emails about performance. Last year you sent me one after an enquiry so I went to a competitor for the same holiday…
You can improve your service if you don't keep trying to spy on your employees by sending emails wanting to know about their performance
10 april 2026
Antwoord van Hays Travel - Metrocentre Green
Hi Jason,
Thanks so much for your feedback, we always use this to improve. please feel free to reach out directly if you have any specific feedback.
Thanks so much,
Lacey😊
Very friendly service
Very friendly service. Elliott looked into other options I hadn't considered, which I appreciated because it was a thorough approach. Store nicely presented and open late.
10 april 2026
Antwoord van Hays Travel - Metrocentre Green
Thankyou so much for your 5* review for Elliott, I will pass your lovely feedback onto him. Thanks, Emily :)
Good experience
Called into Hays, have booked with them before.
Always thought of Hays being a top travel agent, never been disappointed.
Good experience yesterday, agent never rushed my wife and I, listened to what we wanted, and came up with other options.
We finally booked an alternative, with knowledgeable interaction with the agent.
A real pleasure dealing with Hays 👍
16 april 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for your kind review Frank. :-) - Kellie
Miserable and unhelpful
The young lady we booked our holiday with was very dour, miserable and generally unhelpful. It was clear she just could be bothered to deal with customers. She gave us little information or options and hurried our booking. One week later and we still had not received any information or confirmation, not even a booking reference meaning we had to contact your Gateshead Metro Centre branch to chase things up. Very disappointing and overall a very poor and disappointing experience with yourselves. Unlikely to book through Hays again.
8 april 2026
Antwoord van Hays Travel - Metrocentre Green
Hi Paul,
I have tried to call you today so we can catch up over the phone. I was sorry to read about the service and booking issues you experienced in store. I appreciate you bringing this to our attention. Our team is reviewing this and will use your feedback to improve our service. If I can be of any assistance at all please do reach out, you can get me on 091 4329265. Thank you.
Kind Regards
Andrew
Assistant Manager
Great holiday advisor
Great holiday advisor, very helpful and friendly
(Richie) got everything we wanted
12 april 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for your kind review Susan :-) - Richie
The lady was lovely but perhaps she was…
The lady was lovely but perhaps she was new? Needed to ask colleagues for help at times. We got the holiday we wanted.
5 april 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for your 4* review Diane, we really appreciate it. Justine's one of our senior travel consulants, sometimes that senior rubs off in her computer knowledge, prompting a need for an extra pair of eyes. We're happy to help and pleased we booked you what you wanted. :-) - Andrew
Excellent choices. Very helpful agent.
Excellent choices. Penelope my agent who helped make my booking was very helpful, patient, friendly and all done with a smile.
4 april 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Penelope a lovely 5* review, I will pass this onto her. Thanks, Caitlin:)
We were taken through step by step…
We were taken through step by step everything explained given the best advice for our needs. Very friendly couldn’t have been better done
2 april 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Richard a wonderful review, I will pass this onto him. Thanks, Caitlin😊
Very helpful full and friendly
Very helpful full and friendly. Would definitely recommend
2 april 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Kellie a lovely review, I will pass this onto her. Thanks, Caitlin:)
Excellent Support and Communication
Caitlin has been incredibly helpful with planning our destination wedding, with great communication throughout. She’s always available and ready to assist whenever needed.
31 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for this lovely review! It was a pleasure booking / planning your holiday. Thanks, Caitlin😊
Hays makes booking a holiday seamless
31 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Lacey a lovely review, I will pass this onto her. Thanks, Caitlin:)
The hole experience was so relaxed I…
The hole experience was so relaxed I feel I got exactly the holiday I was looking for Lacey was so helpful and listened to what I wanted from my holiday thank you hays travel
31 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thankyou for your lovely review, I will pass your feedback onto Lacey. Thanks, Emily :)
Had Justine help us and she was…
Had Justine help us and she was amazing, had a good laugh and chat throughout and did her best to get the deal. Thank you
29 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thankyou for your 5* review, I will pass your lovely feedback onto Justine. Thanks, Emily :)
Antwoord van Hays Travel - Metrocentre Green
Thankyou for your review, I will pass on your lovely feedback to him. Thanks, Emily :)
Andrea was very helpful with our…
Andrea was very helpful with our queries, which I really appreciated
21 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thankyou for your review, I will pass on your lovely feedback to Andrea. Thanks, Emily :)
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