Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
As usual our experience was excellent. Penelope was so patient and attentive. I had a plaster cast on my ankle, she made sure l was comfortable during the booking process. Thank you. We booked our ho... Toon meer
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Toon meer
Bedrijf heeft geantwoord
Very helpful and also patient when I was unsure of where I actually wanted to go ! Really great and lots of suggestions, absolutely helped me get the best price checking lots of options. Can't fault t... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
79 The Galleria, NE11 9YP, Gateshead, Verenigd Koninkrijk
- 01914329265
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Scandinavian Cruise
Our travel agent was very thorough. He shared his extensive knowledge of cruises with us and did some research for us before our visit. He then talked us through every part of the booking process in such a thorough and friendly manner. He's an asset to Hays!!!
25 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thankyou so much for your 5* review for Richard. I will pass on your lovely feedback. We hope you enjoy your cruise! Thanks Emily :)
The girls always always go above and…
The girls always always go above and beyond with both North shields and the Metrocentre branches
Wallsend branch unfortunately are not very helpful at all
26 maart 2026
Antwoord van Hays Travel - Metrocentre Green
I thank you kindly for your 5* review. :-) - Penelope
Cara went above and beyond…
Cara went above and beyond booking our group trip away. She listened to our needs and provided a variety of options suiting our dates and budget. She worked closely with suppliers to find the best rate and kept us updated at all times. Excellent customer service both in-person and over the phone/emails. Incredibly responsive. When she was on a day off her colleague Andrew stepped in and progressed the booking. Again excellent customer service. Would highly recommend to book with Cara and Andrew. Great service.
16 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving such a lovely review! I hope you have an amazing holiday when it comes around :) - Cara
Friendly
Friendly, helpful staff. We have booked there before, so going back again speaks volumes.
12 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Elliott a 5* Review, I will pass this onto him. Thanks, Caitlin😊
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Andrea a lovely review, I will pass this onto her. Thanks, Caitlin😊
Very impressed with service …
Very impressed with the professionalism and knowledge of agent gave us great confidence in making our booking
13 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you so much for your kind words, it was a pleasure to book your holiday. Have a lovely time, Thanks Richard :)
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Kellie a lovely review, I will pass this onto her. Thanks, Caitlin:)
Hi yes very pleased with your service and thanku for your help and keeping up to date can't wait to see all the holiday and the flowers and food thanku
Hi yes very helpful and very pleased thanku for all your help
10 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Cara a lovely 5* review, I will pass this onto her, thanks, Caitlin:)
Very pleasant and polite staff.
9 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Cara a lovely 5* review!
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Elliott a 5* review, I will pass this onto him. Thank you, Caitlin:)
Penelope in the metro centre branch is…
Penelope in the metro centre branch is amazing! Couldn’t recommend her more :)
25 februari 2026
Antwoord van Hays Travel - Metrocentre Green
Yes she is!!!!
Thank you both!
My fave customers xx
A great experience - nothing was too much trouble.
We spoke to Elliott and he was great. He understood what we were looking for and helped to guide us through our choices. Nothing was too much trouble.
We will definitely use Hays Travel again.
4 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for your lovely review for Elliott, I will pass this onto him. Thank you, Kellie😊
Very polite and helpful staff
Very polite and helpful staff, especially Penelope, who handled our booking on both visits.
25 februari 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for your lovely review for Penelope, I will pass this onto her. Thank you, Caitlin😊
Perfect experience.
We wanted to arrange a special trip for our 40th wedding anniversary and needed advice on how to book a trip to Finnish Lapland and various activities. We were greeted by Penelope and instantly there was a rapport between us. This is because Penelope listened to our wishes from the outset and she went out of her way to ensure she incorporated everything we hoped to include. Penelope went above and beyond any expectations we may have had and within 24 hours we had a very special trip booked with an amazing itinerary. Penelope kept in touch and when we wanted a little more advice she was really helpful. We can't recommend Hays Travel enough as each time the experience has been welcoming and efficient. Thank you Penelope for going that extra mile. We are both very excited for our upcoming trip.
28 februari 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you both so much Trisha and Peter for leaving me a wonderful review!
It was a pleasure to help book your holiday to Finnish Lapland and I hope you have a wonderful time :)
Penelope x
Was very helpful and helpful
Was professional and helpful. kaitlin made booking our cruise very easy
2 maart 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for your lovely review, It was a pleasure booking your cruise and I hope you have a fantastic time! Thank you, Caitlin😊
Antwoord van Hays Travel - Metrocentre Green
Thankyou so much for your lovely 5* review. We hope you have a lovely holiday! Thanks Emily :)
Knowledgeable
Knowledgeable, helpful & friendly. Stayed behind previously to help so returned to book & very happy with booking & customer service provided. Definitely recommend. Richard is an asset to your company and should be recognised for this. Thank you
20 februari 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Richard a lovely 5* Review, i will pass this onto him. Thank you, Caitlin😊
Andrea is great she found us a lovely…
Andrea is great she found us a lovely hotel thank you andrea
28 februari 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for leaving Andrea a lovely review. I will pass this onto her. Thank you, Caitlin😊
A pleasant experience
Customer relations are very good. Staff are very good at communicating with customers. As a customer you come away feeling that the service has been delivered exactly as you would expect.
21 februari 2026
Antwoord van Hays Travel - Metrocentre Green
thank you so much helen for leaving me a wonderful review . it was a pleasure to help book your holiday for lanzarote and hope you and dennis have a wonderful time . kellie
Usual friendly and professional service…
Usual friendly and professional service at Hays
27 februari 2026
Antwoord van Hays Travel - Metrocentre Green
Thank you for your 5* Review, I hope you have a fantastic time in Prague. Thank you, Caitlin😊
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.