After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... Toon meer
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Lees wat reviewers zeggen
Brilliant service from Sean at Hays. Nothing too much trouble. Didn’t try to rip me off with spending money I didn’t need to and even gave me some money saving tips. Great advisor and would highly... Toon meer
Staff at Cleveland Retail Park, Middlesbrough are brilliant. Diane was great, she spent time making sure all our requirements were met. Nothing was too much trouble.
Bedrijf heeft geantwoord
So easy from start to finish, Rosie was lovely she went above and beyond to make sure we had everything in place for our disabled daughter.. been booking with hays for over 15 years wouldn’t trust any... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
49 Linthorpe Road, TS1 5BS, Middlesbrough, Verenigd Koninkrijk
- 01642 247555
5,0
Uitstekend
1K reviews
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Hays ways better
After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort we wanted lauren did some extensive searching for dates and other extras found us a cracking deal which we could not refuse. Booking process was great. All in all our overall experience at Hays was welcoming, relaxed, humorous, professional.
16 augustus 2026
Brilliant service from Sean at Hays
Brilliant service from Sean at Hays. Nothing too much trouble. Didn’t try to
rip me off with spending money I didn’t need to and even gave me some money saving tips.
Great advisor and would highly recommend both Sean and Hays for any future bookings
2 augustus 2026
I wanted to the same hotel i visited 2…
I wanted to the same hotel i visited 2 months ago,i got it with Kellys help which is great thank you for all your time in finding my trip Kelly.
11 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Friendly and very helpfull in helping…
Friendly and very helpfull in helping us with finding us our holiday
14 augustus 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Customer,
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and very helpful in assisting you with finding your holiday. We appreciate you choosing us!
Thank You,
Laura
From the moment we walked in the girls…
From the moment we walked in the girls where very friendly. Rosie booked our holiday she knew exactly what we where looking for, very helpful a very nice girl. This was Cleveland Retail Park.
11 augustus 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou so much for this review! It was a pleasure to book your holiday for you :)
I am sure you will have an amazing time
Thanks again
Rosie
Excellent
Staff very helpful and friendly. I always use Hays Travel as they are consistently excellent at their jobs.
11 augustus 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! So happy you were pleased with the service and we are sure you will have an amazing holiday :)
Thanks again
Lauren
Great customer service from Sean at…
Great customer service from Sean at clevelamd retail park
31 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review! Your feedback is always valued
Sean :)
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review - so happy you were pleased with my service and we are sure you will have an amazing holiday and we look forward to booking your next one - Thanks again Lili :)
So easy from start to finish
So easy from start to finish, Rosie was lovely she went above and beyond to make sure we had everything in place for our disabled daughter.. been booking with hays for over 15 years wouldn’t trust anyone else.. the staff at Cleveland retail park are amazing
6 augustus 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Christine,
Thankyou so much for this review! So happy I could make the booking process easy for you and it was my pleasure to help :) I am sure you will have an amazing holiday
Thanks again
Rosie :)
Cleveland Retail Park staff great
Staff at Cleveland Retail Park, Middlesbrough are brilliant. Diane was great, she spent time making sure all our requirements were met. Nothing was too much trouble.
5 augustus 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi,
Thankyou so much for this feedback it really does not go unnoticed, I am sure you will have an amazing holiday and we look forward to booking another one for you!
Thanks again,
Diane
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review so happy you were pleased with the service :)
Reliable helpful staff in the shop close to skippers lane Cleveland Dianne in particular …
Reliable helpful staff in the Cleveland park store .
Thank you
28 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review louise!
So happy you were pleased with my service i look forwards to booking you another holiday
Thanks again,
Diane
Rosie smashed it again with booking my…
Rosie smashed it again with booking my holiday always puts me at ease as I'm a worrier when booking always gives a great service and nothing is to much x
1 augustus 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Aww, thank you so much for your lovely review!
It means so much to hear that Rosie was able to put your mind at ease. We know booking a holiday can feel a little stressful, especially when you're a bit of a worrier, so we're really pleased she could make the whole process that much easier for you.
We'll definitely pass your lovely comments on to Rosie, she'll be absolutely over the moon to read them! Thank you for trusting us with your holiday once again, and we hope you have the most amazing time. We can't wait to help you plan your next one!
Sean
Rosie(fantastic)
Rosie, was fantastic a credit to hays travel. Calm, understanding informative, great at her job. Well done. Cleveland retail park shop
23 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely review!
Your kind words really do mean a lot, and I'm so pleased you were happy with the service you received. It was a pleasure helping you book your holiday, and I hope you have the most amazing time away.
Thank you again for taking the time to leave such lovely feedback!
Rosie 😊
Lauren and her team are great really…
Lauren and her team are great really helpfull I always go to Hays would'nt go any where else.
26 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Susan
We are so happy to hear that our team provided such helpful service. We truly appreciate your loyalty and kind words!
Kind Regards
Hays Travel Cleveland Retail Park
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Mrs L Williams,
Thank you for your wonderful 5-star review! We are so pleased to hear that booking your desired holiday was easy and that you received great service. We truly appreciate your kind words.
Kind Regards
Hays Travel Cleveland Retail Park
We have used Hay’s numerous occasions…
We have used Hay’s numerous occasions and we always get excellent service. Your staff know the industry and are always willing to go the extra mile to find a better deal for us. Cleveland Retail park staff are always polite, helpful, knowledgeable and extremely friendly. Cannot praise them enough.
26 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Stephen
Thank you for your wonderful feedback! We truly appreciate your kind words.
Kind Regards
Diane
Amazing customer service and so helpful…
Amazing customer service and so helpful , will recommend to everyone to use
19 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Helen,
Thank you so much for your feedback!
Kind Regards
Lauren
Lauren who helped me book my holiday…
Lauren who helped me book my holiday was so easy to talk 2 and got me everything I wanted
26 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thank you Naomi for your 5-star review! We are delighted to hear that your experience was so positive and that we could help you find everything you wanted for your holiday.
Kind Regards
Lauren :)
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Gillian
Thank you so much for your review!
I am so glad we got you sorted :)
Kind Regards
Lili
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