Helen was so patient with Ambassador cruise line who took ages to answer the phone and deal with the query. My patience would have gone but she kept her cool and just kept holding. Eventually she got... Toon meer
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Lees wat reviewers zeggen
This is for Hays travel at Skippers Lane but I cant find it, anyway thankyou Lili for once again sorting our holiday, lovely friendly young lady.
Bedrijf heeft geantwoord
Staff are amazing, we didn’t feel at all rushed, Shaun went through everything and all different hotels until we found the perfect one for us and then managed to get it to our price range. Excellent c... Toon meer
Bedrijf heeft geantwoord
After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
49 Linthorpe Road, TS1 5BS, Middlesbrough, Verenigd Koninkrijk
- 01642 247555
5,0
Uitstekend
1K reviews
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So easy from start to finish
So easy from start to finish, Rosie was lovely she went above and beyond to make sure we had everything in place for our disabled daughter.. been booking with hays for over 15 years wouldn’t trust anyone else.. the staff at Cleveland retail park are amazing
6 augustus 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Christine,
Thankyou so much for this review! So happy I could make the booking process easy for you and it was my pleasure to help :) I am sure you will have an amazing holiday
Thanks again
Rosie :)
Cleveland Retail Park staff great
Staff at Cleveland Retail Park, Middlesbrough are brilliant. Diane was great, she spent time making sure all our requirements were met. Nothing was too much trouble.
5 augustus 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi,
Thankyou so much for this feedback it really does not go unnoticed, I am sure you will have an amazing holiday and we look forward to booking another one for you!
Thanks again,
Diane
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review so happy you were pleased with the service :)
Reliable helpful staff in the shop close to skippers lane Cleveland Dianne in particular …
Reliable helpful staff in the Cleveland park store .
Thank you
28 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review louise!
So happy you were pleased with my service i look forwards to booking you another holiday
Thanks again,
Diane
Rosie smashed it again with booking my…
Rosie smashed it again with booking my holiday always puts me at ease as I'm a worrier when booking always gives a great service and nothing is to much x
1 augustus 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Aww, thank you so much for your lovely review!
It means so much to hear that Rosie was able to put your mind at ease. We know booking a holiday can feel a little stressful, especially when you're a bit of a worrier, so we're really pleased she could make the whole process that much easier for you.
We'll definitely pass your lovely comments on to Rosie, she'll be absolutely over the moon to read them! Thank you for trusting us with your holiday once again, and we hope you have the most amazing time. We can't wait to help you plan your next one!
Sean
Rosie(fantastic)
Rosie, was fantastic a credit to hays travel. Calm, understanding informative, great at her job. Well done. Cleveland retail park shop
23 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely review!
Your kind words really do mean a lot, and I'm so pleased you were happy with the service you received. It was a pleasure helping you book your holiday, and I hope you have the most amazing time away.
Thank you again for taking the time to leave such lovely feedback!
Rosie 😊
Lauren and her team are great really…
Lauren and her team are great really helpfull I always go to Hays would'nt go any where else.
26 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Susan
We are so happy to hear that our team provided such helpful service. We truly appreciate your loyalty and kind words!
Kind Regards
Hays Travel Cleveland Retail Park
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Mrs L Williams,
Thank you for your wonderful 5-star review! We are so pleased to hear that booking your desired holiday was easy and that you received great service. We truly appreciate your kind words.
Kind Regards
Hays Travel Cleveland Retail Park
Amazing customer service and so helpful…
Amazing customer service and so helpful , will recommend to everyone to use
19 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Helen,
Thank you so much for your feedback!
Kind Regards
Lauren
Lauren who helped me book my holiday…
Lauren who helped me book my holiday was so easy to talk 2 and got me everything I wanted
26 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thank you Naomi for your 5-star review! We are delighted to hear that your experience was so positive and that we could help you find everything you wanted for your holiday.
Kind Regards
Lauren :)
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Gillian
Thank you so much for your review!
I am so glad we got you sorted :)
Kind Regards
Lili
First class as always the staff go…
First class as always the staff go above and beyond so greatfull x
23 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Charles,
Thanks so much for this review so happy you were pleased, we are sure you will have an amazing time away and we look forward to booking your next holiday!
Thanks,
Kelly
Best travel company
Booked another holiday with the lovely Lillie at Cleveland retail park.Got first class service it was all booked within 5 minutes.The staff are amazing over there really professional in there job & there like family xx
15 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Janet,
Thanks so much for such a lovely review! We know you will have an amazing holiday and we cannot wait to book you another holiday :)
Thanks again
Lili
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Andrew,
Thanks so much for a lovely review so glad you were pleased by the service and we are sure you will have an amazing holiday
Thanks again,
Helen
Kelly superb as always at the branch…
Kelly superb as always at the branch over at Skippers Lane
She has sorted most of my holidays over recent years
Couldn't ask for any more from her services
She is a credit to hays travel
Thanks Kelly
10 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Hi Stephen,
Thanks, so much for a lovely review! I am more than happy to help with all your holidays and look to book more in the future :)
Thanks,
Kelly
The young lass was very happy to help…
The young lass was very happy to help me and was very polite and patient.
3 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review, we really appricate all your feedback
Thanks again Lili
Excellent service from lilly
10 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! So happy you were pleased with the service in store from myself I am sure you will have an amazing holiday
Thanks again Lili
Wouldn't go anywhere else to book9 our…
Wouldn't go anywhere else to book our holidays. All staff extremely helpful and knowledgeable. Our booking today was completed by Lauren. Cleveland retail Park. Middlesbrough.
6 juli 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review! So happy you were pleased with the service and we will see you again for the next one!
Cleveland Retail staff
The staff at Hays are always very helpful and friendly.i always recommend them to family and friends.
27 juni 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thankyou Lynne for such a lovely review! We will see you for your next holiday :)
Always a fantastic service I’ve used…
Always a fantastic service I’ve used Hays for many many years and will continue to use them nothing is a problem the team are always happy to help with any questions or problems keep up the fantastic service you provide Lauren,Rosie,Sean
25 juni 2026
Antwoord van Hays Travel - Middlesbrough Linthorpe Road
Thanks for this review! We are sure you will have amazing holidays and we look forward to book your next holidays :)
Lauren, Rosie and Sean
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