Having gone on our first foreign holiday in 25 years last year using Hayes Travel , our experience was so personally delt with by Kerry at New Milton that we have now gone back to see her and booked a... Toon meer
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Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... Toon meer
Bedrijf heeft geantwoord
The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... Toon meer
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Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
63 Station Road, BH25 6HY, New Milton, Verenigd Koninkrijk
- 01425 638848
4,9
Uitstekend
581 reviews
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We went to our local branch went beyond online but the follow up was…
We books online but the follow up was not as helpful as we wanted . So went in to New Milton branch!
Wow! I was helped with the documents, the check in and booking the car parking at Bournemouth.
Fantastic and a great relief
6 mei 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris @ New Milton
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Excellent service can not fault my…
Excellent service can not fault my local Hayes Travel.
26 april 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Care and understanding of the staff
26 april 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Kerry @ New Milton
xplained what we wanted and said where…
Explained what we wanted and said where we wanted to go and no problem all sorted and done. Great service.
25 april 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris @ Hays Travel New Milton
Business is a pleasure
The staff are always helpful and friendly, make sure that they fully understand my requirement and promptly advise and arrange whatever I need.
It is always a pleasure doing business with Hays Travel.
24 april 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Kerry @ New Milton
The girl we were dealing with was very…
The girl we were dealing with was very professional but we found another colleague kept interrupting and we felt we couldn't concentrate of where we wanted to go ,also we are a happy couple who was making light of situation with the girl we were dealing with and the other colleague was being very stern, we will not be going back to new milton office after this holiday and will deal with Christchurch which we have before ,it's just that they were so busy that we decided to go to new milton , as I said girl we were dealing with was lovely ,named Charlotte, just didn't find it useful that her colleague was there and quite abrupt
20 april 2025
Antwoord van Hays Travel - New Milton
Good Morning,
While we always strive to provide a superior experience for our customers, in this instance, although with the best of intentions in our endeavours, we have missed the mark for you which disappoints us too. We have reviewed and discussed your feedback as a team and hope that in the future we have the opportunity to change your mind about our branch. Also, thank you for you kind comments about our apprentice, Charlotte; these have been passed on to her.
Kind Regards
Sarah
Branch Manager
Booking a cruise the staff were so…
Booking a cruise the staff were so pleasant, knowledgeable and helpful. Although they were very busy we did not feel rushed. Cannot fault the whole experience
17 april 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris @ New Milton
Kerry the assistant manager.
Kerry the assistant manager was welcoming and friendly and put us at ease. Kerry is very knowledgeable and understood what we were looking for within our budget.
8 april 2025
Antwoord van Hays Travel - New Milton
Thank you for the lovely review
Kerry
Warm friendly welcome
Warm friendly welcome
Many thanks to Christine who has been extremely helpful and who has put much time and effort into sourcing my perfect holiday
Great knowledge, professional service and understanding of what I was wanting
29 maart 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris and the team @ New Milton
Chris was really helpful & patient…
Chris was really helpful & patient while booking our holiday for us.
4 april 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Hays travel make it very clear.
As an older couple we much prefer Hayes travel to help us, rather than go onto the Internet ourselves. Sarah helped us as she has done before, and was just as pleasant to deal with. We wanted to go on a cruise. Sarah booked it and gave us a few options. We are very pleased with the service and hopefully will be booking another trip next year.
3 april 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Great staff
2 april 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comment. Sarah and the team @ New Milton
Always have excellent service and good…
Always have excellent service and good advice on holidays
1 april 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Very helpful and understanding
Very helpful and understanding, was very grateful for the brilliant service I received
15 maart 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to write a lovely review
Regards
Kerry
Kerry was on the ball!
Kerry had her notes from our previous conversation. She was straight through to the cruise operator, booked the cabin we requested and managed a discount on the final price 🙂
13 maart 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Great service from Kerry again
26 februari 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Sarah is always so helpful and…
Sarah is always so helpful and efficient! A very easy transaction and another cruise booked!
11 maart 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Kerry very efficient and friendly
Kerry very efficient and friendly. Why book direct when you can use Hays.
9 maart 2025
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Kerry
Antwoord van Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris
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