I went into Hays Travel at Newton Aycliffe hoping to book a specific hotel in Sicily. Katy was excellent and patiently researched all the available dates and airports and found our chosen hotel and fl... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Jude was excellent, as have all your othe agents at the Newton Aycliffe Branch, been over the years. She listened showed interest in our requirements and was upbeat throughout. She booked in on li... Toon meer
Bedrijf heeft geantwoord
Vicki asked how she could help and listen to what we had to say and guided us ,and delivered the holiday we were looking for ,she went out of her to help us and I would recommend her and Hays for ther... Toon meer
We were served by a most helpful lady. She was very pleasant and extremely helpful. She went out of her way to ensure our needs were met. She contacted the holiday company direct and obtained a severa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
42 Beveridge Way, DL5 4DS, Newton Aycliffe, Verenigd Koninkrijk
- 01325 320611
5,0
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We got a very good service of the staff
It was very good service we got from hays travel at newton aycliffe good and friendly helpful 👍
9 april 2026
Antwoord van Hays Travel - Newton Aycliffe
We are happy to hear that you received good, friendly, and helpful service from our team. Thank you for sharing your positive experience with us.
Linda
Antwoord van Hays Travel - Newton Aycliffe
We're so glad that we could be helpful and knowledgeable for you; we appreciate you sharing your experience with us. Thank you, Aimee :)
Great experience with the consultant
Great experience with the consultant
Went in looking for a last minute deal, very open minded about where and the young lady spent loads of time looking at the availability until we found a weeks holiday that we thought would be suitable.
Very warm & friendly while still being very proffessional.
Great service & a very quick and easy booking process
5 april 2026
Antwoord van Hays Travel - Newton Aycliffe
Aww thank you so much for your kind review :) It was a pleasure to book for you two, have a lovely time!! - Anna
Always the very best for help with…
Always the very best for help with finding the best holiday wouldn’t go anywhere else
28 maart 2026
Antwoord van Hays Travel - Newton Aycliffe
I appreciate you taking the time to leave me such a wonderful review. It was my pleasure
Linda xx
Claire has been lovely very informative…
Claire has been lovely very informative about our trip and excursions a lovely lady
28 maart 2026
Antwoord van Hays Travel - Newton Aycliffe
Aww thank you for your lovely review, it was my pleasure :) Claire.
Have always been very happy with Hays
Have always been very happy with Hays. We appreciate all the work Clare had put in to book our cruise. I know it's the same price as the website but I prefer to go through Hays as they do all the work for you and if there are any queries Hays will sort it.
27 maart 2026
Antwoord van Hays Travel - Newton Aycliffe
Aww, thank you for your lovely review it was my pleasure :) Claire.
Linda is a lovely lady who sold us our…
Linda is a lovely lady who sold us our holiday, very attentive and informative excellent service.
3 april 2026
Antwoord van Hays Travel - Newton Aycliffe
I appreciate you taking the time to leave me such a wonderful review. It was lovely to see you both.
Linda xx
Wealth of knowledge with a warm welcome
I had a really positive experience in Hays Travel when booking my holiday. It’s the kind of experience that you simply can’t get from booking online. For me the face to face interaction is absolutely essential Katie is friendly and professional she had a wealth of knowledge and hand fulls of tips and advice. She showed me respect and understanding for my needs and wants for my holiday. I felt listened to and all the staff were friendly and inviting. I love how I was offered a drink and warm welcome when I walked in 🙂
16 januari 2026
Antwoord van Hays Travel - Newton Aycliffe
Thank you so much for your lovely feedback, really enjoyed looking into this for you and hope you have an amazing time away on your Holiday :) Thanks, Katie
As always the staff were great
As always the staff were great , we use Hays Newtown aycliffe for every holiday and never had a problem x thanks
28 februari 2026
Antwoord van Hays Travel - Newton Aycliffe
We appreciate you choosing us for your holidays. We're happy to hear that our staff are great and that you never have any problems. Thanks Claire :)
Claire was really nice and helpful
27 maart 2026
Antwoord van Hays Travel - Newton Aycliffe
We appreciate your kind words; we are so happy to hear that you found our team member helpful during your visit with us.
Claire
Very approachable, friendly and efficient.
I have always used Hays to book our holidays. They give peace of mind everything is taken care of. Aimee has dealt with our latest two bookings this year and has proven that, along with other staff, that no question is too silly and to be very approachable
26 maart 2026
Antwoord van Hays Travel - Newton Aycliffe
We appreciate you choosing us for your holidays! We're so happy to hear that we provide peace of mind and that our team is approachable and helpful. Thank you for your kind words.
Aimee
Knowledgeable staff and polite
We were served by Sue who worked extremely hard to find us our preferred holiday, and she did just that. Knowledgeable, efficient and patient.
22 maart 2026
Antwoord van Hays Travel - Newton Aycliffe
We're so pleased we could find your preferred holiday! It's great to hear that our service was knowledgeable, efficient, and patient. Thank you for your review.
I was looked after by Claire
I was looked after by Claire who was very honest with her information and gave us many options to choise from. We were not sure when we wanted to go and we were given very good advice. I would recommend Claire and she has helped my husband in the past and i'm sure in the future.
11 maart 2026
Antwoord van Hays Travel - Newton Aycliffe
Aww thank-you so much for your kind review! It was a pleasure to book for you, enjoy your holiday :) Claire
Every time we book with Hays
Every time we book with Hays, the staff are always friendly and welcoming and do everything to make your life easier where they can
13 maart 2026
Antwoord van Hays Travel - Newton Aycliffe
We appreciate your kind words! It's great to know our team's friendliness and helpfulness consistently make your booking experiences easier and more pleasant. Thanks Jude :)
Very Helpful
Very helpful and pleasant assistant who helped with all aspects of the holiday including flights and parking.
12 maart 2026
Antwoord van Hays Travel - Newton Aycliffe
Aww thank you for your lovie review, it was my pleasure :) Claire.
The Best Travel Agent, Linda!
Once again booking with Linda at Hays Travel was super easy, Linda always provides the best service & deal for our holidays, we won’t go anywhere else for our holidays!
27 februari 2026
Antwoord van Hays Travel - Newton Aycliffe
Thank you for this kind review! It is always a pleasure to book for you. :-)
Antwoord van Hays Travel - Newton Aycliffe
Thank you for your lovely feedback it was my pleasure. Jude : )
As usual our request for a specific…
As usual our request for a specific holiday booking was sorted out quickly & efficiently. Thank you Linda.
27 februari 2026
Antwoord van Hays Travel - Newton Aycliffe
Thank you for your kind review, it was my pleasure.
See you again soon.
Linda
We were welcomed with a smile on…
We were welcomed with a smile on entering. We were seen to very quickly by Aimee who took us through everything we wanted and completed our booking. This is the second time we have booked with Aimee and had excellent customer service. All the staff are pleasant and welcoming.
28 februari 2026
Antwoord van Hays Travel - Newton Aycliffe
We appreciate you sharing your positive experience with us! We're so happy to hear that you received excellent customer service and that our staff were pleasant and welcoming. Thank you for your kind words.
Aimee
Always a warm welcome
Always a warm welcome
Claire goes above and beyond
Always book holidays through Hays as always have a great experience
26 februari 2026
Antwoord van Hays Travel - Newton Aycliffe
We're happy to hear you always receive a warm welcome and have a great experience. We appreciate you booking your holidays through us. I will pass your lovely comments on to Claire.
Many thanks
Linda
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.