Heather the manager at The Old Swan Branch in Liverpool was lovely. She was very patient and knowledgeable and was determined to find just what we were looking for. She found us a last minute 10 nigh... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... Toon meer
Bedrijf heeft geantwoord
Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... Toon meer
Bedrijf heeft geantwoord
From when I walked in the door the staff were very friendly and the lady who helped me book my holiday made me feel at ease , explained everything and was such a pleasant lady I walked out laughing... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
533 Prescot Road, L13 5UR, old swan, Verenigd Koninkrijk
- 01514386601
4,9
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Antwoord van Hays Travel - Old Swan
Thank you Ian, I hope you both have a lovely holiday in Majorca. Heather x
Holiday Happiness with Hays Travel
Lewis (Old Swan branch) has been amazing. He really listened to our holiday needs and has tailored our perfect holiday for September. Nothing was too much trouble! Communication was exceptional!
I will certainly recommend Hays Travel to my family and friends
8 juli 2026
Antwoord van Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Always use hays travel the staff are…
Always use hays travel the staff are brilliant always smiling and very helpful
5 juli 2026
Antwoord van Hays Travel - Old Swan
Thank you! It was a pleasure to help you book your holiday. Heather x
Antwoord van Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
From we don’t know, to let’s go in 30 mins
When we arrived, we didn’t even know where we wanted to go. Heather chatted with us for a while to get some idea of who we were and what we liked. Within 30 minutes, she had narrowed the search and found us a perfect destination that had all the pieces that would suit my wife and myself. Heather even sorted out airport experience, with parking, fast tracking and lounges, so we had nothing left to do but arrive at the airport.
Excellent service with a smile and some humor added in. We would definitely use this agency again.
5 juli 2026
Antwoord van Hays Travel - Old Swan
Thank Kevin, hope you had an amazing holiday in greece. Heather x
The staff are allways friendly and…
The staff are allways friendly and welcoming and they allways get me a great deal on my holiday nothing is too much trouble so i would like to thank the staff for there time and effort once again looking forward to the next holiday xx
1 juli 2026
Antwoord van Hays Travel - Old Swan
Hi Derek
Thank you for your 5* review and choosing to book with us again. lovely to see you! Heather
First Class Assistants and Service
I wanted to book a holiday in Majorca for June 2027. Elaine, who was assisting me, was very professional, efficient and friendly. She found the best available deal for the holiday I wanted and booked it for me with the minimum of fuss before printing all the necessary paperwork for me. The staff in this shop are friendly and always provide a first class service. I would not hesitate to recommend Hays Travel - Old Swan.
2 juli 2026
Antwoord van Hays Travel - Old Swan
Hi John
Thank you for your kind words and for choosing to book with Old Swan again, lovely to see you again. Heathr x
The ease of booking the agent was very…
The ease of booking the agent was very good and very informative
1 juli 2026
Antwoord van Hays Travel - Old Swan
Thank you so much for your kind words, see you soon Michelle.
Always have excellent service from Elaine in Old Swan office.
Always have excellent service from Elaine in Old Swan office.
1 juli 2026
Antwoord van Hays Travel - Old Swan
Thanks Norma . Love booking your Cruises & having our little chats .
Elaine
Antwoord van Hays Travel - Old Swan
Thank you so much see you again soon. Michelle
The old swan experience
Allways go to old swan branch, the staff are all very helpful, especially Lewis gives us excellent service 👏
29 juni 2026
Antwoord van Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Heather is brilliant at sorting my…
Heather is brilliant at sorting my bookings out and I've a lot of confidence in her and she always goes above and beyond.
26 juni 2026
Antwoord van Hays Travel - Old Swan
Thanks for coming back to us and booking your flights - how exciting going to Australia - you will have an amazing time!
Heather
Lewis was amazing helping us choose the…
Lewis was amazing helping us choose the best holiday for us
21 juni 2026
Antwoord van Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Lovley staff very helpful first time in…
Lovley staff very helpful first time in a travel agency booked a holiday will be coming back thankyou xxx
28 juni 2026
Antwoord van Hays Travel - Old Swan
Aw thank you for your kind words. I hope you have a lovely holiday and Thomas has a fab time!
Enjoy your wines on the Terrace!
Heather x
Michelle was so helpful and took the…
Michelle was so helpful and took the time to look for the best hotel for us when given our preferences, friendly all the staff. Would recommend old swan Hays travel
26 juni 2026
Antwoord van Hays Travel - Old Swan
Thank you Elizabeth for your kind words , it was our pleasure to help you arrange your holiday. Michelle x
Second time booking at Old Swan Branch…
Second time booking at Old Swan Branch and I must say Lewis was outstanding he sorted everything out for us will definitely be using hays travel infuture. Ist class service .
23 juni 2026
Antwoord van Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Good service found the cruise we wanted…
Good service found the cruise we wanted and was very professional
20 juni 2026
Antwoord van Hays Travel - Old Swan
Thank you for your lovely comments & for booking with Hays Travel Old Swan
They made us very welcome made us feel…
They made us very welcome made us feel at ease gave us a good deal on are holiday which is now booked and paid for in full me and my husband are very happy Thankyou so much looking forward to are holiday.
21 juni 2026
Antwoord van Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
We had a great service as usual and…
We had a great service as usual and booked a holiday to Jamaica in May.
14 juni 2026
Antwoord van Hays Travel - Old Swan
Always a pleasure to book your Holidays
Elaine
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.