We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... Toon meer
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Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... Toon meer
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Having booked with Hays before and received service over and above their excellent standard my wife and I decided to call in whilst in Plymouth. We were undecided about where to go but had narrowed i... Toon meer
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The person who dealt with my request (Carol). It was an unusual request for a holiday to Albania She understood my request with a knowledge of the area I wished to travel .Sorted out a deal via Olympi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
2A New George Street, PL1 1RL, Plymouth, Verenigd Koninkrijk
- 01752 927110
4,8
Uitstekend
848 reviews
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We went into Hays with an idea of where…
We went into Hays with an idea of where we wanted to go, and hotels we had looked at, the lady who assisted us was great, helpful, very pleasant and made the whole booking experience pleasurable and straightforward, oh and she smiled a lot, great to see
10 januari 2026
Antwoord van Hays Travel - Plymouth
Thank you so much for this lovely review Mr Warden! It was a pleasure to help get something booked for you- Best Wishes Lauren
Holiday to Maiori
Really friendly staff two ladies one Katie not sure what the other lady was called, they went above and beyond to find what we were looking for.
8 januari 2026
Antwoord van Hays Travel - Plymouth
Thank you for this lovely review Katie and Carol will be pleased to hear this !
Excellent service staff are amazing…
Excellent service staff are amazing cant do enough for you always with a smile, its a pleasure going into the Plymouth shop Best part of booking a holiday.
8 januari 2026
Antwoord van Hays Travel - Plymouth
Thank you for this lovely review, I will pass this on to the rest of our team :)
Very helpful staff very pleasant and…
Very helpful staff very pleasant and found exactly what we were looking for. Very good experience
8 januari 2026
Antwoord van Hays Travel - Plymouth
Thank you so much for your lovely review :)
Antwoord van Hays Travel - Plymouth
Thank you for this lovely review. Paige will be pleased to hear this :)
Carol, Plymouth
Carol, the store manager at the Plymouth branch, was patient and listened to our concerned needs when planning for our first ever cruise. She helped us find options and gave great advice and never rushed us. Would recommend
31 december 2025
Great service everytime
Great service everytime, all staff are brilliant and manager Carol is the best
4 januari 2026
Antwoord van Hays Travel - Plymouth
Thank you for this lovely review! Carol is just the best :)
Really great customer service from Eve
Really great customer service from Eve! Really quick to respond and got us a great deal on our holiday!
4 januari 2026
Antwoord van Hays Travel - Plymouth
Thank you so much for your lovely feedback, very much appreciated :)
They listren and sh8w of us of…
They listren and sh8w of us of diffrent ctuise options
28 december 2025
Antwoord van Hays Travel - Plymouth
We appreciate you sharing that we presented various cruise options to you. Thank you for your feedback!
so helpful and went above and beyond
So helpful and went above and beyond to explain the various classes for seats on flts.
Ended up getting the flts I required at a really good price,
24 december 2025
Antwoord van Hays Travel - Plymouth
Thank you so much for your lovely feedback on the team :)
Excellent service
You listen and find us the holiday we're looking for at an affordable price.
21 december 2025
Antwoord van Hays Travel - Plymouth
We're happy to hear that we could find you an affordable holiday that met your needs. Thank you for your positive feedback!
Beautiful lady very polite and good…
Beautiful lady very polite and good experience made booking easy and quick so very happy
21 december 2025
Antwoord van Hays Travel - Plymouth
Thank you so much for this lovely review, Katie is such a lovely lady and we are glad she was able to help you :)
Hays are always helpful
Hays are always helpful, talking us through every step of the holiday from booking, the flight & transfers. Told us when we have to bring our passports in to get checked in , so easy for Hays to do it for us & also going to talk us through the new visa's we are going to need. Very helpful in this branch can't fault them.
10 december 2025
Antwoord van Hays Travel - Plymouth
Hi Julie, we really appreciate you highlighting our team's dedication to providing comprehensive support throughout your holiday planning! It's great to hear that our assistance with travel requirements has been beneficial for you.
KATIE
KATIE. Katie was very efficient, helpful and patient with us. She was careful to explain everything and we were not made to feel we were taking up to much time however many questions we asked. We came away feeling we had completed our booking with no further questions to ask or be answered.
2 december 2025
Antwoord van Hays Travel - Plymouth
Thank you so much for this comprehensive review of Katie's fab service, and thank you for choosing to book with us at Hays Travel. I will make sure to share your kind words with Katie.
My experience in trying to book was good in difficult logistical situation.
My experience in trying to book a family holiday for 8 people was logistically difficult because of numerous conflicting family priorities. Nevertheless the professional and patient approach by Hays Plymouth personnel was patient and ultimately successful in finding the right holiday for the family.
2 december 2025
Antwoord van Hays Travel - Plymouth
Thank you for your lovely review! We will pass this onto the advisor who served you! :)
Antwoord van Hays Travel - Plymouth
Thank you so much for your review!
Every single member of staff helpfully…
Every single member of staff helpfully and cheerfull would not go any where else
30 november 2025
Antwoord van Hays Travel - Plymouth
Thank you for this lovely review :)
Another great visit to Hays in Plymouth…
Another great visit to Hays in Plymouth where Katie and Lesley did everything possible to ensure my booking for a bit of winter sun, went off without a problem. Thank you.
22 november 2025
Antwoord van Hays Travel - Plymouth
Hi Chris, thank you for taking the time to leave this lovely review about Katie and Lesley! I will be sure to pass on your comments :)
Antwoord van Hays Travel - Plymouth
Thank you so much for your review!
Antwoord van Hays Travel - Plymouth
Many thanks for your kind review :)
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