Hi Charlotte in Romsey was extremely helpful Listened to what we wanted and got us a brilliant holiday booked Charlotte was friendly experienced and patient with us as we where booking for 5 peop... Toon meer
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Emma was extremely helpful in sorting out our Glacier Express trip for next year. Gave us plenty of options and provided all the information in a timely manor. Very professional.
Received a Hays Travel update letting me know the Celebrity Cruises were launching their 2028 cruises. It was easy to check out availability on the website and 1 phone call provided me with a comprehe... Toon meer
Bedrijf heeft geantwoord
Visited the Romsey branch yesterday 12/08/26 to book a holiday. We were helped by Emma who was very thorough, friendly and looked at all options with us. She made us feel at ease throughout and made t... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
27 The Hundred, SO51 8GD, Romsey, Verenigd Koninkrijk
- 01794 517700
4,9
Uitstekend
1K reviews
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Fantastic service so helpful young lady
1 juli 2026
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely review - Emma
A great experience from team Romsey
A great experience as always from the team at Romsey.
15 februari 2026
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely review - Emma
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, I will make sure it is passed on - Ava
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, I will make sure it is passed on- Ava
Brilliant helpful Staff
Brilliant helpful Staff. Holiday booked knowing that I can ask any questions I have. Woukd highly recommend
27 juni 2026
Antwoord van Hays Travel - Romsey
Thank you for taking the time to respond to the feedback. I am so glad we got you something to look forward too - See you soon! - Charlotte
Emma was extremely helpful and…
Emma was extremely helpful and knowledgeable about the Cruise I wanted to book, advising as necessary.
27 juni 2026
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely review. I will pass this onto Emma- Ava
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely review. I will pass this onto the agent - Ava
I had serious reservations on the…
I had serious reservations on the evening we booked but was told within 24 hours of booking po had no 14 day cooling off period. I could change my holiday before the balance was due but the new cruise (if I chose one would have to be to the same value or more. The cost of holiday insurance wasn’t raised by the travel agent until I raised it after I had already signed the paper work. The travel agent then quoted a price but this was without any medical disclosures . We will both be over 80 when we travel and as pensioners holiday insurance prices would mean the difference between going on a cruise or not. When insurance could be the cost of half the holiday and it’s compulsory!
19 juni 2026
Antwoord van Hays Travel - Romsey
Good Afternoon, Thank you for leaving this review. I will be in touch shortly to discuss your comments - Tasha Branch Manager
Honeymoon booking
Went in a saw Tasha about booking our honey moon. Been in multiple times now over the years and as always, we had multiple options shown to us explaining each hotel and packages available. Booked our honeymoon the next day. Thanks again for everything. Nothing is ever too much for the team in there.
25 juni 2026
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, it's always a pleasure to assist with your trips! - Tasha, Branch Manager
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff made booking easy
18 juni 2026
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, I will make sure it is passed on. - Tasha, Branch Manager
Made booking fun
Charlotte & Jamie were very helpful in sorting out all of our requirements
23 juni 2026
Antwoord van Hays Travel - Romsey
Thank you for taking the time to complete the feedback. We look forward to seeing you again soon! - Charlotte
Booking completed!
Charlotte listened to my thoughts and provided quotes, following them up after giving me time to consider them . Whoever answered the phone, they had access to previous discussions/quotes, so they could respond quickly and effectively. I never felt rushed - Charlotte was always patient and helpful. When I called in ,Emma was able to complete the booking for me, but even so, Charlotte took the time to come over and say hello when she was free. Always a personal service.
23 juni 2026
Antwoord van Hays Travel - Romsey
Thank you for taking the time to complete the feedback and for your lovely words. I hope you enjoy your holiday and look forward to seeing you again soon! - Charlotte
Excellent service from Caitlin
Excellent service from Caitlin. Personable and knowledgeable.
Thank you
11 juni 2026
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely review. It is always a pleasure helping you book your holidays! - Caitlin
Staff and booking was a pleasure got…
Staff and booking was a pleasure got holiday and price we wanted and very helpful
16 juni 2026
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely feedback! I will pass this onto the agent - Emma
An EXTREMELY well run office
An EXTREMELY well run office. Emma always books my holidays for me but I always get great service from everyone. It’s a lovely environment in store and they all make a lovely cuppa tea! Wouldn’t go anywhere else to book my holidays - thank you all!
14 juni 2026
Antwoord van Hays Travel - Romsey
Thank you so much for your wonderful review. It is always a pleasure helping you book your holidays! - Emma
Fabulous service
Fabulous service, in particular Tash. She is a superstar. Very happy and satisfied customers, thank you Jo Maloney 🙂
7 juni 2026
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, it is always a pleasure to help you and your family. - Tasha, Branch Manager
Very helpful and knowledgeable
Very helpful and knowledgeable . Knew what we wanted and guided us towards a solution.
14 juni 2026
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words, it was a pleasure to help with your bookings. - Tasha, Branch Manager
First class travel advice
Having Visited the Romsey Branch of Hayes travel quite a few times over the past couple of years,I have always found the staff very friendly,helpful and knowledgable.Although Ive mainly dealt with Emma the other members of staff are always willing to assist in giving friendly advice
10 juni 2026
Antwoord van Hays Travel - Romsey
Thank you so much for your lovely review. It is always a pleasure helping you book your holidays - Emma
The team is always super helpful and…
The team is always super helpful and totally engaged in making our holiday the best
12 juni 2026
Antwoord van Hays Travel - Romsey
Thank you for leaving this nice review, we do appreciate you taking the time to and it is always a pleasure to help. Many thanks, Jamie :)
Tash was very professional and was able…
Tash was very professional and was able to make my booking with ease. Many thanks.
5 juni 2026
Antwoord van Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, it is appreciated. - Tasha, Branch Manager
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