We booked another holiday today with Ryan from Hays travel. Excellent service from making a enquiry to booking, Ryan and Hazel his assistant were so good , they keep you totally informed any request... Toon meer
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I have used Ryan and his team a few times now. They offer an excellent, efficient service from initial enquiry to airport check-in, printing/posting of documents and everything else in between. T... Toon meer
Bedrijf heeft geantwoord
I'm not sure how many times I've used Ryan and Team now, but its a lot I know that much! And why do I keep going back? It's simple - They consistently provide an excellent customer experience, be... Toon meer
Bedrijf heeft geantwoord
Ryan was great in helping us get our family holiday booked! As a big group of 12 he managed to get 5 bookings completed in time before jet 2 pricing went up, so we could make use of his discount per... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Personal Travel Consultant - Ryan Lambton, NE2, Jesmond, Verenigd Koninkrijk
- 1916540179
5,0
Uitstekend
773 reviews
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Great service
Second time booking with Hays through Ryan Lambton and team. Very straightforward and great prices. Recommended to several people who have also booked. Will continue to use!
31 maart 2026
Antwoord van Hays Travel - Ryan Lambton
Benjamin, thank you so much for your continued support, it really does mean a lot 😊
I’m so pleased to hear you’ve had another great experience and that everything felt straightforward, that’s exactly what I aim for every time. It’s also brilliant to hear you’ve recommended me to others who have gone on to book too, I really appreciate that.
Looking forward to helping you again in the future and getting your next trip sorted.
Thanks
Ryan ✈️
Antwoord van Hays Travel - Ryan Lambton
John, thank you for your lovely feedback, it’s really appreciated 😊
I’m so pleased to hear everything was superb as usual, that’s exactly the experience we always aim to deliver. I’ll be sure to pass your kind words on to Hazel as well, she’ll be delighted.
We’re always here whenever you need us for your next trip.
Thanks
Ryan ✈️
Antwoord van Hays Travel - Ryan Lambton
Amanda, thank you so much for your kind words 😁
I’m really glad I could help and find you a great deal, that’s always the goal. It’s brilliant to hear you were happy with everything.
If you ever need anything else or fancy another trip, just give me a shout, I’ll be more than happy to help again.
Thanks
Ryan ✈️
Great response to initial request and…
Great response to initial request and queries/changed
25 maart 2026
Antwoord van Hays Travel - Ryan Lambton
Michael, thank you for your review, I really appreciate it 😊
I’m glad to hear you were happy with the response time and how everything was handled, especially with the changes along the way. I always try to keep things quick, clear, and as easy as possible.
It was a pleasure helping you get everything sorted, and I’ll be here whenever you need anything in the future.
Thanks
Ryan ✈️
Ryan was amazing and beats any jet 2…
Ryan was amazing and beats any jet 2 price I have recommended him to all my friends a assert to hays
26 maart 2026
Antwoord van Hays Travel - Ryan Lambton
David, I really appreciate this, thank you 🙌
It’s brilliant to hear you were happy with the price, I always do my best to beat what’s out there and make sure you’re getting real value for your holiday.
Your recommendation to your friends honestly means a lot, that kind of support goes a long way and I’m very grateful for it.
It was a pleasure helping you get everything sorted and I’ll be here whenever you’re ready to plan the next one.
Thanks
Ryan ✈️
Brilliant Ryan made everything easy for…booking
Brilliant Ryan made everything easy for us and got holiday at a good price. Very pleased
21 maart 2026
Antwoord van Hays Travel - Ryan Lambton
Elaine, thank you so much for your lovely review 😊
I’m really pleased to hear everything felt easy and stress free for you, that’s always exactly what I aim for. Finding you a great deal as well just makes it even better.
It was a pleasure helping you get everything sorted, and I truly appreciate you taking the time to share your experience.
If you ever need anything in the future, I’ll be more than happy to help again.
Thanks
Ryan ✈️
STAR
What can I say about Ryan, what a great young man he is. From the first time I contacted him he kept me informed all of the time. I think I was his worst nightmare with changes to booking etc. But he has the patience of God. I would highly recommend this young man to my friends. He is a star and an asset to Hayes. Thank you for all your time and help. You are very much appreciated by me and our group. Thank you sooooo much.
19 maart 2026
Antwoord van Hays Travel - Ryan Lambton
Kevin, this genuinely means such a lot, thank you 🙏
I have to say you were never a nightmare at all, just someone who wanted everything to be perfect for your trip and that is exactly how it should be. I am really glad we got everything just right and I truly appreciate your patience along the way too.
Your kind words about the communication and support mean everything to me. I always aim to keep things clear, easy, and stress free, especially when plans change, so it is brilliant to hear that came across.
It was an absolute pleasure looking after you and your group, and I am so grateful for your recommendation. I hope you all have an amazing time away and I will be here whenever you need anything in the future.
Thanks
Ryan ✈️
Brilliant Service from Ryan and his…
Brilliant Service from Ryan and his team, They take the stress out of booking and always offer a great price with 200% customer service. Always ask Ryan when booking holidays now 💙✈️
14 maart 2026
Antwoord van Hays Travel - Ryan Lambton
Patricia, this is such a lovely review, thank you so much 💙✈️
I’m really glad to hear we’ve been able to take the stress out of booking for you, that’s always the goal. Knowing you feel looked after and getting a great deal at the same time is exactly what I aim for every single time.
Your continued support and recommending me when booking holidays honestly means a lot, and I truly appreciate it.
Always here whenever you need me for the next one.
Thanks
Ryan ✈️
As always
As always, another great booking experience via Ryan, this time with his colleague Hazel. We received the same high level of care, attention and a great deal as we are used to (been booking for quite some time now). Ours is never a straight forward booking as we require special assistance for my husband and we need to ensure a shower is available (not just an over bath shower). Having this arranged for us relieves such a lot of stress during the booking process and Hazel went out of her way to do this. Details are e mailed immediately and I know through experience that our tickets etc will be in the post when the time comes. Thanks for another great booking experience
21 februari 2026
Antwoord van Hays Travel - Ryan Lambton
Karen, thank you so much for such a thoughtful review, it really does mean a lot 😊
I’m so pleased to hear you had another great experience, and I’ll definitely pass your kind words on to Hazel, she’ll be absolutely delighted. We both always aim to give the same level of care and attention every time, so it’s lovely to know that’s come across again.
I completely understand how important the details are for your bookings, especially making sure everything is right for your husband. I’m really glad Hazel was able to take that stress away and get everything arranged exactly as needed.
Your continued trust and loyalty over time genuinely means everything, and I’m so grateful for it. Always here whenever you need us.
Thanks
Ryan ✈️
Don't normally book with anything other…
Don't normally book with anything other than tour operators, either in the shop or on the app/website.
Saw a post on Facebook of Ryan's, glad i did, i explained everything we needed, ryan and team got everything spot on, cant fault them 1 bit, if I could of score 6 stars I would of done, price was much better than the normal operators, which is the reason for checking an alternate, thank you and i will defo be using again.
11 maart 2026
Antwoord van Hays Travel - Ryan Lambton
Ste, I really appreciate you taking the time to leave this, thank you 🙌
I know it can be a big step trying something different when you’re used to booking direct with tour operators, so it means a lot that you trusted me with it. I’m so glad we got everything spot on for you and that you could see the value compared to the usual options.
Your comment about 6 stars genuinely made me smile, and I really appreciate you saying that. It was a pleasure helping you and I’m looking forward to sorting your next trip already.
Thanks
Ryan ✈️
Antwoord van Hays Travel - Ryan Lambton
Sarah, thank you so much, that really means a lot 😊
Great as always is exactly what I aim for every time, and “best travel agent ever” is definitely one of the nicest things to hear, so I really appreciate that.
Always here whenever you need me for the next one.
Thanks
Ryan ✈️
Fast response from Ryan and beat my…
Fast response from Ryan and beat my easyJet quote.
26 februari 2026
Antwoord van Hays Travel - Ryan Lambton
Nicola, thank you so much for your review 😊
I’m really pleased I could come back to you quickly and beat your easyJet quote, that’s always a big win. I always aim to combine great prices with fast, straightforward service, so it’s lovely to hear that came across.
It was a pleasure helping you and I’ll be here whenever you’re ready to plan the next one.
Thanks
Ryan ✈️
Excellent customer service
Ryan and his team just make booking a holiday even more exciting! Nothing is too much to ask I have booked my last 3 holidays with Ryan and never had any problems, it’s been perfect from start to finish. Extremely good customer service and I highly recommend :)
2 maart 2026
Antwoord van Hays Travel - Ryan Lambton
Hayley, thank you so much for such a lovely review 😊
I’m really glad to hear we’ve made the whole process exciting as well as easy, that’s exactly what booking a holiday should feel like. It means a lot that you’ve trusted me with your last three holidays and that everything has gone smoothly each time.
Your kind words about the customer service and recommendation really do mean a lot, I truly appreciate it.
Looking forward to helping you plan the next one already.
Thanks
Ryan ✈️
Amazing!
I came across Ryan and Hazel on Facebook after they reached out to me. From start to finish, my experience with Hazel was fantastic. She really did ensure that we had the best price possible for our holiday, saving us money and ensuring that the right things were in place for my disability. Hazel was in touch frequently throughout the booking process and her care and compassion towards me was really lovely to see. If anything, the travel industry needs more people like Hazel. I would highly recommend Hays travel and will be recommending Hazel and Ryan to my friends and family. Thank you so much!
23 februari 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Ryan Lambton
Hi Helen,
Thank you so much for taking the time to leave such a beautiful review. It truly means a lot.
I’m absolutely delighted to read how well Hazel looked after you from start to finish. Making sure everything is tailored properly, especially when accessibility and additional support are involved, is so important to us. Holidays should feel exciting and stress free, and I’m so pleased Hazel was able to secure you the best possible price while also ensuring all the right arrangements were in place for your disability.
Your kind words about her care and compassion are exactly what we strive for. We genuinely believe the personal touch makes all the difference, and knowing you felt supported throughout the whole booking process is wonderful to hear.
Thank you as well for recommending us to your friends and family. That really does mean the world to our small team.
We can’t wait to help you plan your next getaway whenever you’re ready.
Thanks
Ryan ✈️
After completing and submitting the…
After completing and submitting the simple attached information form with my holiday preferences, Ryan replied with a favourable quote (including extra discount) within 2 hours. I decided to book the holiday through him and followed the easy process system. Ryan was very helpful and informative throughout the whole procedure. Will certainly contact him again for future holidays.
20 februari 2026
Antwoord van Hays Travel - Ryan Lambton
Janet, thank you so much for such a detailed and thoughtful review 😊
I’m really pleased the enquiry form worked well for you and that everything felt simple and straightforward from the start. Once I receive those preferences, my aim is always to come back quickly with something that genuinely matches what you’re looking for, and I’m so glad we could secure a great price with an extra discount too.
It’s lovely to hear that the whole booking process felt easy to follow and that you felt supported throughout. That reassurance and clarity is exactly what I want every client to experience.
Thank you for choosing to book with me and for saying you’ll be back in touch for future holidays. I’ll be ready when you are ✈️
Thanks
Ryan ✈️
I dont have whatsapp so my daughter did…
I dont have whatsapp so my daughter did it for me but Ryan sent all the info over to me and i paid myself.
21 februari 2026
Antwoord van Hays Travel - Ryan Lambton
Susan, thank you so much for leaving this review 😊
I completely understand that not everyone uses WhatsApp, so I’m always happy to work in whatever way suits you best. I’m glad we could make it easy by sending all the information directly to you and keeping everything clear and straightforward while your daughter helped with the initial message.
Booking a holiday should feel simple and comfortable, and I’ll always adapt to what works best for you.
Really appreciate you taking the time to share your experience and I’m here whenever you’re ready to plan the next one ✈️
Thanks
Ryan ✈️
Another great experience.
Another great experience, Ryan was very helpful. Great service and price. Thank you for your help in securing the holiday that we wanted.
13 februari 2026
Antwoord van Hays Travel - Ryan Lambton
Nicola, thank you so much for taking the time to leave this 😊
Another great experience is exactly what I love to hear, especially from returning clients. It means a lot that you trust me to help secure the holidays you really want.
I always aim to combine great service with the best possible price, so I’m really pleased we managed to get everything sorted just how you wanted it. That excitement when it’s all confirmed never gets old.
I really appreciate your continued support and I’ll be ready whenever you’re thinking about the next one ✈️
Thanks
Ryan ✈️
Ryan is fantastic at his job,he goes…
Ryan is fantastic at his job,he goes above and beyond for all his customers 👏 x
13 februari 2026
Antwoord van Hays Travel - Ryan Lambton
Lynn, this is so kind of you, thank you 🥹👏
As one of my lovely repeat bookers, your support genuinely means so much. It’s always a pleasure sorting your holidays and I never take your loyalty for granted.
Going above and beyond is exactly what I aim to do every time. Booking a trip should feel exciting and reassuring, and I’ll always do everything I can to make sure that’s the experience you get.
Really appreciate you taking the time to leave this. Roll on the next adventure ✈️
Thanks
Ryan ✈️
Ryan was absolutely brilliant he booked…
Ryan was absolutely brilliant he booked us a 3 week trip to Tenerife in January exceeded all our needs nothing was a bother and I am extremely fussy I’m now in the middle of booking a trip to Thailand and I will only use Ryan as nothing to seems to bother him he is so easy to deal with as has so much patience I’ve just booked a holiday with my grandchildren and he has sorted it all out with what is better for us he’s a joy to work with so understanding I will continue to use hays as long as Ryan continues to work for them keep up the great customer service Ryan xxx
26 januari 2026
Antwoord van Hays Travel - Ryan Lambton
Beverley, this has honestly made my day reading this 🥹✈️
Firstly, thank you for trusting me time and time again. A three week trip to Tenerife is a big one to get right, so I’m so pleased it exceeded your expectations and ticked every box. And I love that you say you’re fussy because that just means we make sure every little detail is perfect 😄
Now we’re in the middle of planning Thailand and you’ve just booked a trip with your grandchildren as well, which I absolutely love. Family holidays are so special and I always want to make sure everything works exactly how it should for everyone travelling.
Nothing ever feels like a bother. I genuinely care about getting it right and making the whole process feel easy, calm and enjoyable. Your loyalty and kind words about continuing to book as long as I’m here mean more than I can say.
Thank you for your continued support and for putting your trust in me with such important trips.
On to Thailand next ✈️
Thanks
Ryan ✈️
Great team
I had a member of team Ryan called Kerry, to deal with my booking ,she was so good and helpful and nothing was a problem with all my questions,I felt quite confident that everything I needed was taken care of
19 februari 2026
Antwoord van Hays Travel - Ryan Lambton
Catherine, this is such a lovely review, thank you 😊
Firstly, thank you for being one of our multiple repeat bookers. That loyalty honestly means everything to us and we never take it for granted.
I’m so pleased you had such a positive experience with Kerry. She really does take pride in making sure every question is answered and that nothing ever feels like too much trouble. Booking a holiday should feel exciting and reassuring, not overwhelming, so I love that you felt confident everything was taken care of.
That peace of mind is exactly what we aim to give every client from start to finish.
We can’t wait to help you plan your next adventure when you’re ready ✈️
Thanks
Ryan ✈️
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