Hays Travel - Stamford Reviews 

467
TrustScore 5 uit 5

4,9

71 High Street, PE9 2AW Stamford, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Really pleased with the help making my holiday happen. Staff were all friendly and helpful. They didn’t try a push any old holiday on me but tailored to my wishes. I would recommend Hayes to find you... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We made a tentative enquiry on Friday. We were told that a colleague had recently been on board the ship we were considering, however she wasn't in that day but would be tomorrow. We were visiting the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Very helpful in booking a family holiday of 10, 6 adults and 4 children. 3 rooms in total. Mentioned a Hays travel card which you pre load but doesn't incure any charges and can be used abroad and ge... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This is the second time we have used Hays,rather than do online bookings ourselves.Really friendly,helpful staff for whom nothing is too much trouble,even with different requests ; we started with an... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Reisbureau
  2. Cruiseorganisator
  3. Cruisereisbureau
  4. Culturele rondleidingen
  5. Geldwisselkantoor
  6. Reiszoekmachine

Geschreven door het bedrijf

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contactgegevens

  • 71 High Street, PE9 2AW, Stamford, Verenigd Koninkrijk

  • 01780666052

4,9

Uitstekend

TrustScore 5 uit 5

467 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(467)

120.653 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service

Very patient and thorough. Professional
and knowledgeable . Understanding of our requirements

20 augustus 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Thank you for your lovely review , it was a pleasure to book you both and I look forward to hearing all about it on your return.. Paula

Beoordeeld met 1 van de 5 sterren

Disappointed

I went in to buy a gift voucher but was not impressed in having to give lots of my personal information for ‘the system’. I made it very clear I did not want any further emails or marketing information and was assured I would not. Then I get this email today. I’m not impressed.

19 augustus 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Good Afternoon Sue,

Thank you for sharing your feedback, and I'm sorry to hear about your experience. I completely understand your frustration in receiving an email after you had made it clear you didn't want marketing communications. I've checked our system and can confirm that your marketing preferences had been declined. The email you received to leave a Trustpilot review is an automated email that unfortunately we in store don't have direct control over.

Regarding the personal detail requested at the time of purchase, these are required by our system in order to process gift card / any transactions securely. This means we unfortunately wouldn't have been able to process the transaction and go ahead with the gift card sale without the information requested.

If you'd like, please contact the store directly so we can discuss this further and ensure you feel re assured about how your information is being handled.

Kind Regards,
Rui
Assistant Manager

Beoordeeld met 5 van de 5 sterren

The staff were helpful and friendly…

The staff were helpful and friendly which made the booking of our holiday at short notice stress free.

13 augustus 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Good morning, Thank you so much for your kind review, it was a pleasure to book your holiday ~ Paula

Beoordeeld met 5 van de 5 sterren

Hays Stamford

Rui is our go to person at Hays Stamford he always gives great advice and finds the perfect deal. The Stamford shop is a credit to the Hays group with all the staff attentive and helpful and they do what they say

11 augustus 2025
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Antwoord van Hays Travel - Stamford

Thank you for your lovely review , it is always a pleasure to arrange your holidays.... Rui

Beoordeeld met 5 van de 5 sterren

Lovely friendly and helpful staff.

Lovely friendly and helpful staff.
Holiday booked 🙌 😎

7 augustus 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Thank you for your lovely review , it was a pleasure to arrange your holiday... Rui

Beoordeeld met 5 van de 5 sterren

Brilliant service

What an amazing person Izzy is, she was so professional with all that had to be done, explained everything that I asked about.
Very friendly, put me at my ease. Lovely girl. She’ll do very well in her profession. Thank you Izzy

5 augustus 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Hi Mrs Deal, thank you so much for this lovely review. It was a pleasure to book your holiday to Australia for you as well.
Thanks Izzy

Beoordeeld met 5 van de 5 sterren

Booking

Booking

Always excellent and friendly service at Hays in Stamford.

25 juli 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Thank you for your kind review, lovely speaking to you. Paula :)

Beoordeeld met 5 van de 5 sterren

Hays Stamford

Paula was very attentive and knowledgeable, helped us get the cruise we wanted and within our budget

27 juli 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Hi Clare, it was a pleasure to book you all, I bet your all super excited and thank you for your lovely review....Paula

Beoordeeld met 5 van de 5 sterren

Absolutely faultless experience and…

Absolutely faultless experience and service from Paula. I made an enquiry and before I knew it, I had a detailed quotation exactly meeting the criteria I had asked but with tweaks that actually generated a much better price for our proposed trip to New York. Emailed over to me and advised when she was next available if we wanted to discuss or amend. Absolutely no pressure just clear comms. We went back a day later after checking Visa requirements etc the offer had slightly changed due to others taking the opportunity but Paula went out of her way to match the original offer. Payment links sent directly to my phone and absolutely hassle free. Who says the internet is the way to your best deal and service?!! 5* rating in every aspect - thank you Paula and Hays travel Stamford.

27 juli 2025
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Antwoord van Hays Travel - Stamford

Thanks for your fabulous review Nick, it was a pleasure to arrange your holiday, hope you both have an amazing time ... Paula

Beoordeeld met 5 van de 5 sterren

Excellent friendly efficient advice and booking

Knowledgeable, friendly and interested support from Hayley S. She talked through the options , printed things out and repeated important information. She also explained what information we would receive nearer departure such as excursions. Very relatable person.

26 juli 2025
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Antwoord van Hays Travel - Stamford

Thank you for your kind review, it was lovely to see you in store yesterday - Hayley S

Beoordeeld met 5 van de 5 sterren

Kaitlyn arranged my flights and seats…

Kaitlyn arranged my flights and seats to New Zealand very professionally with 100 percent good customer service she is an asset to your company .

24 juli 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Thank you for your kind review Paula! It was my pleasure booking your flights for you.

I hope you have a lovely time away and visiting your family :)

- Kaitlyn 💙🧡

Beoordeeld met 5 van de 5 sterren

Brilliant

The staff were all most helpful and informative

17 juli 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Hi Dianne, thank you so much for this lovely review. It was a pleasure to book this holiday to Croatia for you.
- Thanks Paula

Beoordeeld met 5 van de 5 sterren

Complete satisfaction

Having booked all our holidays through the Stamford branch of Hays for a number of years we always get a first class service. The staff are always professional, knowledgable, and will to give as much time as it takes to book a holiday. There is no pressure put on us and we always come away well satisfied. Well done Hays

3 juli 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Hi Jeffrey, thank you for your kind review, it was a pleasure to book your holiday - Tracy

Beoordeeld met 5 van de 5 sterren

Very helpful and knowledgeable.

Very helpful and knowledgeable agent.
Understood precisely what we were looking for.

13 juli 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Thank you for taking the time to leave this positive review, it was a pleasure to book your holiday for you, Paula.

Beoordeeld met 5 van de 5 sterren

Kaitlyn was very helpful &…

Kaitlyn was very helpful & knowledgeable and made the whole process very easy.
Thank you

29 juni 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Thank you for your kind review!
It was a pleasure to book your lovely holiday for you.

- Kaitlyn :)

Beoordeeld met 5 van de 5 sterren

Booking a cruise vacation

I was hesitant about going into / using a Travel Agent for booking my cruise vacation, but I have to say, my mindset has been changed after walking into Hays Travel Travel in Stamford. The team listened to my requirements, provided very cost effective and competitive quotes; no sales pressure and the normal sales flannel you hear. I evaluated my options and when it came to the actual booking, Izzy with support from her manager, Tracy, provided deals that I had not even considered.
All in all, a fabulous experience and superb service throughout, will be calling for future vacations

26 juni 2025
Logo Hays Travel - Stamford

Antwoord van Hays Travel - Stamford

Thank you for your kind words Mr Patel. It was our upmost pleasure in helping you find a cruise for yourself and your family. We very much look forward to seeing you in store again soon. Kindest regards, Tracy & Izzy.

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