Tom ran through the whole trip to me, and when I didn’t understand something went back and explained a different way with some personal experiences as we went. Top class
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... Toon meer
Bedrijf heeft geantwoord
On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... Toon meer
Bedrijf heeft geantwoord
Booking a last minute cruise became difficult and complicated due to P&O’s cabin allocation process, but we were reassured by Lucy at Hays Travel that she could make the booking we needed and, sure e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
2 Wilkes Way, IP14 1DE, Stowmarket, Verenigd Koninkrijk
- 01449798150
4,9
Uitstekend
796 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Hays Travel - Stowmarket
Thank you for taking the time to leave me a 5* review. It was a pleasure to help you book your holiday. Regards Netty :)
No need to submit information again as…
No need to submit information again as it was still on the system from previous flights to my destination.
Staff were very helpful as a recent stroke had led to some memory loss.
6 juni 2026
Antwoord van Hays Travel - Stowmarket
We're so glad our staff could assist you, making your booking smoother. We appreciate your kind words. And 5 star review.
Kind Regards
Amina :)
As always the hard work was done by…
As always the hard work was done by Netty at Hays
always helpful and never rushed
2 juni 2026
Antwoord van Hays Travel - Stowmarket
Thank you so much for taking the time in leaving a wonderful review and 5 STAR, it was my pleasure in getting your holiday booked.
Kind Regards
Netty :)
Gina from Stowmarket office was…
Gina from Stowmarket office was exceptionally good, after looking myself I was overwhelmed, so I went to the shop and she made it so easy for me i fly out next week with my friend, then I asked if she could help with a family holiday in devon for end of June and she sorted that too, nothing was too much trouble
Excellent customer service highly recommend going to see Gina 🥰
31 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you so much for your wonderful feedback! We are so pleased to hear we could make your holiday planning easy and stress-free. We appreciate your recommendation!
Kind Regards
Hays Travel
Great customer service
We’ve used Hays to book a few of our holidays and have always found the staff to be really helpful and friendly. Our most recent visit was to rearrange a holiday that we had to cancel due to the original dates being changed and they did everything they could to get us the best price.
23 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you for taking the time to leave your review on the service you've experienced with us.
We're so pleased that we've been able to help rearrange your holiday and we look forward to helping again in the future.
Kind regards,
Emily :)
It was lovely to meet a really friendly…
It was lovely to meet a really friendly nice salesman. Good at his job.
Turned out to be a lovely experience.
Will definitely be back.
22 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you so much for taking the time to leave me a review. I appreciate your kind words and look forward to hearing all about your holiday.
Kind Regards
Tom
Toms Train trip organised adventures
Tom was very helpful and went out of his way to tailor make our holiday booking. really
impressed how he uses his expertise and patience in making sure our train trip works for us.
A five star rating from us !
We recieved updated phone calls in this process to make sure we had the holiday details that we were happy with.
Thank you Tom.
21 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you so much for your lovely review, it was a pleasure to help you book your Train trip. I hope you have a great time and look forward to hearing about it when you return.
Kind Regards
Tom
Hays are always more than helpful when…
Hays are always more than helpful when booking holidays. No question is too big, small or too much trouble, and always answered with a smile. Netty helped us with our recent booking to Budapest for the Christmas Markets. She is a wealth of knowledge, listens to what you want and makes suggestions to make your holiday even better. Thank you Netty and Hays Stowmarket
12 mei 2026
Antwoord van Hays Travel - Stowmarket
This is such a lovely review to read, thank you so much for taking the time to write this! We love helping you book your holidays, and look forward to seeing you again soon!!
Kind regards, Emily
Annette helped us get the perfect…
Annette helped us get the perfect holiday. She took the time to listen to all of our requirements.
17 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you so much for taking the time to leave your 5* review, it was a pleasure to help you!
Kind regards, Netty
Gina listened to our comments about the…
Gina listened to our comments about the ideal hotel situation in Madeira and guided us through the various options. She took her time to find the dates that suited us.
18 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you so much for taking the time to leave your review, we're so pleased you enjoyed your time in-store.
We hope to see you again soon!
Kind regards, Emily
The advisor was exceptionally helpful…
The advisor was exceptionally helpful and made everything very easy
16 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you for taking the time to leave me a review, it was a pleasure to help you book your holiday. Regards, Gina :)
Antwoord van Hays Travel - Stowmarket
Thank you so much for your kind words. It was a pleasure to help you and your friend book your trip. I hope you have a lovely time. Regards, Netty :)
The agent was very pleasent and very…
The agent was very pleasent and very informative and soon had a picture of what sort of holiday we wanted. No this one is the best due to it costs the most.
9 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you so much for taking the time to leave a 5* review. It was a pleasure to help you book your holiday. Regards, Amina :)
Very friendly staff
Very friendly staff, excellent service in finding you the holiday you want.
9 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you for taking the time to leave me a review. I'm so pleased I was able to assist with your booking. Kind regards, Gina :)
Antwoord van Hays Travel - Stowmarket
Thank you for taking the time to leave your review, I really appreciate it.
Kind regards,
Tom :)
Emily is an asset to your company
Emily in your Stowmarket branch listened and very patiently took us to where we wanted to be. There was no feeling we were being rushed into anything. We had our needs and she very patiently found what we needed. She is an asset to your company and we will definitely use you again in the future.
8 mei 2026
Antwoord van Hays Travel - Stowmarket
We appreciate your wonderful feedback! We are so glad to hear that our Emily listened to your needs and helped you find what you were looking for with patience. We look forward to assisting you again in the future. :)
We hope that the flight is just as smooth as the process with booking our holiday with Hays Travel
We went into the Stowmarket branch after seeing the Manager’s Special Offer in the window, just to enquire so we thought, but Gina was so friendly, helpful and informative of all the facilities of the hotel, describing the area and amenities, the total cost of the whole package, that we were very interested. As we hadn’t quite envisaged booking a holiday there and then, when we had just popped out literally for groceries, Gina gave us time to talk it over between ourselves alone, without any pushy sales talk, and we came to the decision to go ahead and book with Hays, Gina even booked our aeroplane seats and airport parking.
We haven’t used a Travel Agents for many years, but after the helpfulness of Gina making it all such a smooth process, we wouldn’t hesitate to go back to Hays Travel in Stowmarket to see what other special deals we could get in the future.
Thanks again Gina for all your help it was much appreciated.
5 mei 2026
Antwoord van Hays Travel - Stowmarket
We're happy to hear that you had such a positive experience booking your holiday. It's great to know that Gina was so helpful in arranging your trip and making it a smooth process. We look forward to helping you plan your future holidays. :)
Thomas the flight expert!
Thomas was very patient and helpful to us in booking flights. The end result was perfect for what we were looking for. Will not hesitate in using Hays Travel again in the future.
6 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you so much for your lovely review. We look forward to seeing you again in the future.
Kind regards,
Tom :)
All staff very helpful
All staff very helpful
Good knowledge
Excellent Service
All my holidays are booked through Hays
I have NEVER had a bad experience
Competitive prices
6 mei 2026
Antwoord van Hays Travel - Stowmarket
Thank you ever so much for taking the time to leave such a lovely review. We're so pleased you enjoy your experience with us.
Kind regards,
Emily
Very friendly and helpful service
Very friendly and helpful service. Arranged all our holiday details and gave sound advice. Thank you.
3 mei 2026
Antwoord van Hays Travel - Stowmarket
We appreciate you taking the time to leave us such a wonderful review. We're so glad we could arrange all your holiday details and give sound advice.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.