All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... Toon meer
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Lees wat reviewers zeggen
We’re really happy with the holiday we booked! Amelia was amazing from start to finish, finding us a brilliant deal at a lower price than we expected and making sure we had everything we needed. Great... Toon meer
We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... Toon meer
Bedrijf heeft geantwoord
Hazel was brilliant with helping book my trip. Friendly, professional and quick at getting back with any questions etc and throughout the whole process. Thanks again Hazel!!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Gilbridge House, high street west, SR1 3HL, Sunderland, Verenigd Koninkrijk
- 0191 5100074
5,0
Uitstekend
608 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing experience from start to finish
We’re really happy with the holiday we booked! Amelia was amazing from start to finish, finding us a brilliant deal at a lower price than we expected and making sure we had everything we needed. Great service
29 augustus 2026
All ways book at hays,great staff…
All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches
4 september 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Young girl who helped was brilliant
Young girl who helped was brilliant. Very efficient & helpful
2 september 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, its very much appreciated.
The girls in the office were very…
The girls in the office were very helpful
and got all the information needed
2 september 2026
Antwoord van Hays Travel - Sunderland Keel Square
Hi Brian, Thank you so much for your lovely review, we hope you have an amazing holiday :) - Amelia
Hasstle free, polite and friendly service
2 september 2026
Antwoord van Hays Travel - Sunderland Keel Square
Hi Steve, Thank you for your lovely review, we hope you have a great holiday :)
Hazel was brilliant
Hazel was brilliant with helping book my trip. Friendly, professional and quick at getting back with any questions etc and throughout the whole process. Thanks again Hazel!!
27 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Hi Linsey,
Thank you so much for your kind words, we all hope you have an amazing holiday :) - Hazel
Holidays
Thank you to hazel and all the girls in hays travel for there continued help and dedication in booking my Holidays. Nothing is to much trouble .Thanks again girls x
30 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Hi Paula, Thank you so much for your lovely review, we hope you have a great holiday :)
Helpful and Professional staff
Evie was extremely helpful and knowledgeable in helping us to arrange our holidays
29 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Hi Pauline,
Thank you so much for your lovely review, we hope you have a great time on both of your holidays :) - Evie
Antwoord van Hays Travel - Sunderland Keel Square
Hi Tom, Thank you so much for your kind words, we really appreciate your feedback! We hope you have a wonderful cruise :) - Nadia
Really helpful
Really helpful, knowledgeable, friendly staff, a massive help with my bookings & nothing’s ever too much trouble for any of them! They’re smashing!
25 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated.
Jasmine was extremely friendly and…
Jasmine was extremely friendly and booked me exactly what I was after!
5* service. Thank you! X
25 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank yo for the lovely feedback,it is very much appreciated.
Hazel was most informative and veary…
Hazel was most informative and veary helpful and sorted every think out for us
22 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback Paul, I'm sure you will both have an amazing cruise.
Great service
First time booking with Hays Travel but wont be the last. From meeting Nadia in the Keel Square branch to booking our holiday it was a great experience. She was very knowledgeable and made it an easy process. Will definitely use them again. Great service, thank you.
21 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated.
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for the lovely feedback, it is very much appreciated.
Millie was lovely very patient looking…
Millie was lovely very patient looking forward to my holiday
Thankyou
19 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you, Louise, for your kind words! It was a pleasure to book your holiday!
Excellent service
Amelia was super efficient, very helpful when I asked about alternative flights.
18 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you so much for your kind review, Kay! We hope you have an amazing holiday!
Fantastic experience
I was greeted with smiles and beautiful manners . Then when I explained what I wanted the staff used their professionalism to make sure I got everything I needed.
18 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for your kind words, Margie. We hope you have an amazing holiday! - Nadia
Jasmine was very helpful and patient…
Jasmine was very helpful and patient with me,Holiday was found and booked on this visit.
15 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for your kind words, David. It was lovely to meet you and book your holiday to Egypt :) - Jasmine
Staff all very helpful
Staff all very helpful, knowledgeable and friendly. We were made to feel very relaxed.
16 augustus 2026
Antwoord van Hays Travel - Sunderland Keel Square
Thank you for your lovely words, Michael! We hope you enjoy your cruise :) - Jasmine
Antwoord van Hays Travel - Sunderland Keel Square
Thank you, Edward for you lovely review! We hope you have an amazing holiday! -Nadia
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