Hays Travel - Sunderland Vine Place Reviews 

We were served by Leah who was very friendly and helpful. We knew exactly what we wanted and our holiday was booked without any problems- it's always a pleasure to go into the Vine Place branch

The girls bent backwards to find what i wanted,and it wasnt easy . Took about an hour.

Ruby was extremely polite and helpful with my enquiry

Got a call from Leah, Vine Place yesterday saying she had some good deals on Marella Cruise. She knows us well and knew we would be interested. She found us a great trip for next June just in time for my birthday 🎂

Racheal, in Sunderland branch made the booking experience really special.
Actually being in a different branch she worked every through. Racheal also in the Huddersfield branch. Had everything on hand. Excellent service.

Non reliable company. I’ve booked my first international holiday in one of their branches. I wanted to spend my holiday in peaceful and non-stressful atmosphere. They took a lot of money for it, but I just wanted to make sure that everything will be fine. I was looking for an Accessible room in a hotel. In 2026 day didn’t have any knowledge about how to find it. But after a long time of sitting in the room, they’ve managed it somehow. I’ve also mentioned that I’m travelling with my friend and need a separate room for him. A couple of weeks before travel agency called to me and said that there is no Accessible room. But they’re standard rooms still should be fine just a little bit smaller. After coming to the hotel late night, we have been informed that there are no two separate rooms just a one room has been booked. And that they’ve got an Accessible rooms available but not been booked. So this standard room which I have been told by the agent that it still should be fine was incredibly inaccessible especially such basic things like toilet. That’s how I start my international holiday with stress and lost a lot of money. Of course the agents didn’t want to took any responsibility for it. We have managed to fix that only because of great staff of the hotel. Don’t recommend this company especially because of the fact that the same holiday you can buy directly from flight company 40% cheaper. Because after coming to the hotel, everything has been managed by Jet2.

excellent service and advice, tjats why we keep going back to book all our holidays

As soon as I stepped in the door I was made very welcome.. The staff went above and beyond looking for deals and discounts

Very straight forward, and good communication with staff

The help which leah provided in the Sunderland store which is located in vine place was second to none,couldn't have asked for better service,thank you

Identified a holiday I was interested in, relieved quick response and positive outcome with price that was suitable.
Great friendly and very helpful member of staff

Ruby is a pleasant lovely lady who worked together with us to get a dream holiday or should I say holidays. I went into the branch not knowing what I really wanted for my birthday break and came home delighted with the choice booked. My husbands birthday holiday was also booked she worked hard to get the seats changed on the coach as we were told we had the front seats and I’m frightened to sit there as a driver myself nobody drives the same way as you.
Thank you for your patience Ruby in getting me and my husband our birthday holidays

We always book our holidays with hays travel , they are so friendly and always so helpfull . They make booking your holiday so easy from start to finish . They are always there with a smile when you go in and it is the start of your holiday .

Called into the Sunderland branch on Vine place as a spur of the moment thing, late in the afternoon. Spoke to Rachel regarding a multi centre holiday to USA & also a trip to Tenerife this November. She was absolutely amazing, did her utmost best for us, we booked the Tenerife trip there & then but we were conscious it was nearing closing time so she said she’d keep at it to get us the best price for the USA trip & email us the following day. Fabulous.

Ruby goes above and beyond to help us book our holidays. I wouldn’t go anywhere else and Ruby is a credit to hays travel

We have just booked our holiday to Greece from Hays travel in Vine place Sunderland, we were greeted with a proper friendly smile from a member of staff called Ruby.
Ruby was totally professional from start to finish explaining every part of the booking as we progressed, also getting us discount that we did not know of, well done Ruby keep up the great work.
Frank, Susan, Derrick and Karin 😎😎😎😎

Phoned about a holiday I’d seen online. Had a great conversation with the girl, can’t remember her name, who arranged everything.
This isn’t the first time I’ve used Hays and it won’t be the last. Service and friendliness of the staff is first class.

So friendly so helpful and got me the holiday

Once again I cannot recommend Rachel and her team enough. Rachel answers and looks into everything I ask and I walked out with another 2 cruises booked. One very happy customer.