Ruby who took our booking was very helpful and patient (!) in helping putting into place our holiday requests. Nothing was too much trouble for her and she was able to address our concerns most profes... Toon meer
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Lees wat reviewers zeggen
Well trained, Lovely & friendly staff. Really helpful in finding the perfect holiday for us. Even little details, like checking different days to see if it a bit cheaper. ( we got 11 days holiday as i... Toon meer
I always have a great experience booking my holiday through your company. The staff are really friendly and book holidays very professional and with ease. I told Ruby what i wanted from my holiday and... Toon meer
I found a holiday online but would rather book with a travel agent I can talk to. Ruby looked through suppliers and found me a really good deal. She was polite, friendly and extremely helpful. Highly... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
25 Vine Place, SR1 3NA, Sunderland, Verenigd Koninkrijk
- 0191 5677711
4,9
Uitstekend
958 reviews
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Phoned about a holiday I’d seen online
Phoned about a holiday I’d seen online. Had a great conversation with the girl, can’t remember her name, who arranged everything.
This isn’t the first time I’ve used Hays and it won’t be the last. Service and friendliness of the staff is first class.
19 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Hays Travel - Sunderland Vine Place
Thank you for your lovely comments once again. Its always a pleasure to help book your holidays. Hope you have a great time in Benidorm. Thanks Rachel
Once again I cannot recommend Rachel…
Once again I cannot recommend Rachel and her team enough. Rachel answers and looks into everything I ask and I walked out with another 2 cruises booked. One very happy customer.
12 juni 2026
and told the guy (forgot…
Went in store and told the guy (forgot his name) what we wanted and he went above and beyond , he found us a holiday exactly what we wanted , thank you do much x
16 juni 2026
Knowledgeable and Engaging Staff
Rachel and Mel could not have made my booking experience any more pleasurable. Very knowledgeable and engaging people.
Thanks again for your support.
20 juni 2026
Antwoord van Hays Travel - Sunderland Vine Place
Thank you for such a lovely review :)
Emily in Vine place Sunderland was…
Emily in Vine place Sunderland was tenacious in resolving the payment transaction!!!She resolved the problem when I was about to cancel the holiday!If I were still in business I would head hunt her.What an asset you have in her.
18 juni 2026
Antwoord van Hays Travel - Sunderland Vine Place
Aw this is amazing feedback for our Emily, she was so happy to hear how happy you were with her service and thank you for taking the time to leave this review! We appreciate it and hope you're really looking forward to your holiday! :D Thanks, Mel
How many more times can we enthuse…
How many more times can we enthuse about the team at Vine Place Sunderland. Rachel guided us through a new destination and helped get a good deal for what we requested. Looking forward to our Italian experiences including Pompeii. many thanks again
16 juni 2026
Efficient staff
Friendly, knowledgeable staff who sorted out a flight professionally and efficiently. Melanie was fabulous - down to earth and funny. I'd love to have a night out with her! By the way, I'm 71...
17 juni 2026
Antwoord van Hays Travel - Sunderland Vine Place
Aw thanks so much for taking the time to leave this feedback! Hope you're still looking forward to your trip! :) Mel
Cheaper to book directly through jet2
During call I advised I was on the jet2 website and we looked at 2 hotels. The first hotel the person on the phone said they could match the price then we looked at another, I assumed this price would also be matched (why wouldn’t it be) later I’ve realised I’ve been charged an extra £278. Always use Hays but I’ll just book directly through jet2 next time. Staff are always very helpful just don’t understand the price difference!
9 juni 2026
Antwoord van Hays Travel - Sunderland Vine Place
Sorry for the issue you had whilst making your recent booking, I hope after speaking with you on the phone I have managed to rectify this for you. Thank you for giving us the chance to correct this. Kind regards Rachel
The girl who saw to my holiday was very…
The girl who saw to my holiday was very helpful, polite and friendly and showed good knowledge. The travel agents was spacious clean and the other staff were friendly. The booking process was easy and the service was excellent
6 juni 2026
Antwoord van Hays Travel - Sunderland Vine Place
Thank you so much for your lovely feedback Marie! I hope you have the best time in Tunisia! Emily :)
Great Staff.
Rachael along with all the staff at the Vine Place Hays Travel are always very helpful. Top staff. Thank you Dave Gardener.
4 juni 2026
Antwoord van Hays Travel - Sunderland Vine Place
Thanks Dave for your lovely comments once again. It is always a pleasure to help book your holidays. Kind regards Rachel
Staff in branch are second to none
Staff in branch are second to none. Always willing to help and make sure you get the holiday that matches your needs/desires.
On a recent rep accompanied cruise our 2 Hays staff were magnificent saving us from near disaster in the current conflict.
7 maart 2026
Booking a holiday to Zante
We booked a holiday to Zante for 1.6.26 on 23.5.26. At Hays Travel Sunderland Vine Place. The assistant Melanie was wonderful. She did the business swiftly and efficiently. The service she gave was excellent. Many thanks.
23 mei 2026
very helpful and explained everything
14 mei 2026
Ruby was excellent
Ruby was excellent, we are not the easiest people when making decisions on where to go, ruby looked into many different locations & accommodation before we settle on the one we booked.
Rang when she said she would and never felt pressured to make a decision until we were happy.
Thank you highly recommended.
21 mei 2026
Antwoord van Hays Travel - Sunderland Vine Place
Thank you so much for your lovely review Peter! It was a pleasure to book your holiday to Gran Canaria i hope you have the most amazing time and I look forward to booking your next one :) Many Thanks Ruby
Chloe was very professional in her…
Chloe was very professional in her ability to get me exactly what I wanted
17 mei 2026
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