Hays Travel - Sunderland Vine Place Reviews 

962
•
TrustScore 5 uit 5

4,9

25 Vine Place, SR1 3NA Sunderland, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After obtaining quotes via Facebook for Florida 2029 we were debating whether to just wait to book however Ruby was more than happy to check various options for us without any hesitation to get us the... Toon meer

Beoordeeld met 5 van de 5 sterren

Ruby Lynn was absolutely fantastic from start to finish. She really took into consideration what we wanted from our holiday and nothing was ever a bother if I wanted prices for different flights/hotel... Toon meer

Beoordeeld met 5 van de 5 sterren

Ruby who took our booking was very helpful and patient (!) in helping putting into place our holiday requests. Nothing was too much trouble for her and she was able to address our concerns most profes... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Well trained, Lovely & friendly staff. Really helpful in finding the perfect holiday for us. Even little details, like checking different days to see if it a bit cheaper. ( we got 11 days holiday as i... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Reisbureau
  2. Cruiseorganisator
  3. Cruisereisbureau
  4. Culturele rondleidingen
  5. Geldwisselkantoor
  6. Reiszoekmachine

Geschreven door het bedrijf

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contactgegevens

  • 25 Vine Place, SR1 3NA, Sunderland, Verenigd Koninkrijk

  • 0191 5677711

4,9

Uitstekend

TrustScore 5 uit 5

962 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(962)

126.145 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

It wasn't the customer service

It wasn't the customer service, couldn't fault her. I booked a holiday, paid £360 deposit on 27th February 2026,Friday.
Only to find out that this was no longer viable. Went back on the Monday to be told deposits are not refundable (3 days) .Fuming.

28 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

I would like to once again apologise that we were unable to retrieve your deposits from Easyjet, this is normal T&Cs with any operator once the holiday is booked they do not give a cooling off period for deposits. I understand Mel offered you to amend the holiday to another trip but on this occasion you were unable to do this. Once again sorry for any inconvenience caused. Kind regards Rachel

Beoordeeld met 5 van de 5 sterren

Ruby was very helpful

Ruby was very helpful, working between our available dates to secure us a booking at an amazing price!

28 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Thank you so much for your lovely review Keith! It was a pleasure to book your cruise I hope you have the most amazing time and I look forward to hearing all about it! Many Thanks Ruby :)

Beoordeeld met 5 van de 5 sterren

Safe and good place

Nice people to talk to lovely staff.
Mel help us sort all holiday thank you so much for help and check all place what we ask for. 🙏

21 februari 2026
Beoordeeld met 5 van de 5 sterren

Absolutely fabulous… I dealt with…

Absolutely fabulous… I dealt with ruby.. who couldn’t do enough for us.. she bent over backwards to help us,and was sooooo very patient…hays travel,ruby is a credit to your company.. every company should have a ruby!!! Thanks again for all your help….

27 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Aww thank you so much for your lovely review Jill! It was a pleasure to book your holiday to Rhodes I hope you have the most amazing time and I look forward to booking your next one! Many Thanks Ruby :)

Beoordeeld met 5 van de 5 sterren

Staff are fab

Ruby found some great holiday choices and very soon found a great one for us at a good price. Arranged extra details for some medical issues. All in all fab service

27 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Thank you for your lovely review Kathryn! It was a pleasure to book your holiday to Bulgaria I hope you have the most amazing time and we look forward to hearing all about it! Many Thanks Ruby :)

Beoordeeld met 5 van de 5 sterren

Chloe Henderson was Amazing

Chloe was very professional, kept me updated and checked anything they were not sure of. Re iterated the holiday back to me to clarify. Made sure i was happy and kept me well informed. Advised me of currency Hays offer to their customers too. Was a lovely easy process and i was really happy with the excellent service Chloe provided. Thank you

21 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Thank You For such a lovely review Chloe:)

Beoordeeld met 5 van de 5 sterren

Last minute deal


We were greeted by Ruby when we entered the shop, she was so lovely and helped us book a last minute holiday, she explained everything in full and was very professional, she is a asset to the business.

17 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Thank you so much for your lovely review Julia! It was a pleasure to book your holiday to Tenerife I hope you both have the most amazing time and I look forward to hearing all about it! Many Thanks Ruby :)

Beoordeeld met 5 van de 5 sterren

Aways a pleasure going to book through…

Aways a pleasure going to book through maddison in the sunderland shop , im guttered shes leaving x

11 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Thankyou so much for leaving this lovely feedback! We'll pass this on to Maddison, she'll be over the moon! Thanks again! :) Mel

Beoordeeld met 5 van de 5 sterren

Top class service

Top class service. Special thanks to Mel.

15 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Aww thanks so much Elsa! :D Was lovely to see you both and glad we could get you all booked up for your next holiday! :D Thanks again, Mel

Beoordeeld met 5 van de 5 sterren

It’s the only place

It’s the only place you need to visit

13 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Thanks so much for taking the time to leave this lovely feedback, I really appreciate it and it was a pleasure to get you all booked up again! Thanks again and you know where I am if you need any further help at all! :) Melanie

Beoordeeld met 5 van de 5 sterren

Hays have some fab cruise deals Hays staff are professional and…

Hays staff are professional and friendly Rachel know that we love cruise holidays and informs us about the great deals
We went to pay money off a cruise we going later in the year and booked a cruise for next January

11 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Thank you for leaving us some lovely comments, its a pleasure to book your holidays. Hope you both have a great time on your cruise. I cant wait to hear all about it when your back. Thank you Rachel

Beoordeeld met 5 van de 5 sterren

Spot on staff great

Spot on staff great

10 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Thanks so much for taking the time to leave this feedback, I really appreciate it and hope you're looking forward to your holiday! :D Thanks again, Mel

Beoordeeld met 5 van de 5 sterren

Very helpful patient very happy family…

Very helpful patient very happy family perfect experience

8 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Aw thank you so much for taking the time to leave this lovely feedback, I'm so glad you were happy with my service, and it was a pleasure booking your summer holiday for you! Hope you're all still looking forward to your holiday and if you need any further help at all you know where I am! :) Many thanks again, Melanie

Beoordeeld met 5 van de 5 sterren

Absolutely amazing custom service …

Absolutely amazing custom service was given

7 februari 2026
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Antwoord van Hays Travel - Sunderland Vine Place

Awww thanks so much for this lovely feedback Julie! Really appreciate it and hope you're still looking forward to your amazing holiday! :D Thanks again, Mel x

Beoordeeld met 5 van de 5 sterren

Madison was knowledgeable

Madison was knowledgeable, friendly and professional.

7 februari 2026
Logo Hays Travel - Sunderland Vine Place

Antwoord van Hays Travel - Sunderland Vine Place

Thank you for the lovely review David! It was a pleasure to get you both booked up on your cruise and I hope you have a lovely time! :) Maddison

Beoordeeld met 5 van de 5 sterren

Excellent service

spoke to Melanie at hays travel who was excellent in helping me arrange my holiday . she was very knowledgeable and the deal she came back with exactly what i wanted at a great price. would recommend them to anybody

7 februari 2026
Logo Hays Travel - Sunderland Vine Place

Antwoord van Hays Travel - Sunderland Vine Place

Thank you so much for leaving this feedback for me, I really appreciate you taking the time to do this and I'm really glad you were happy with my service! I hope you're still looking forward to your holiday, and if you need any further help at all you know where I am! :) Many thanks, Melanie

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