Hays Travel - Sunderland Vine Place Reviews 

Very disappointed with the service they provided to my sons who booked through them on my advice. Ruby told they she booked a twin room with swim up pool so they went ahead with the booking and paid the whole amount due to the holiday being close. Once they arrived home they went through their booking details to show us the holiday they booked. To their surprise there was no swim up pool included and they have been allocated a double bed. So they will have to sleep together. They rang Ruby who took care of the booking. She said she thought she'd booked the swim up pool room but realised they would have to pay £400 pp more for that option. My sons asked if they could change hotel and she suggested to have a look at the TUI website and then come up with a new hotel which they did. When they rang they were basically told they would have to pay 70% penalty of the amount paid as they are requesting a change in the 28 days prior to the holiday (booked the day before). No way to find a compromise or an find an apology. Nothing at all.

Ruby was extremely helpful checking out all requests regarding this holiday.
This is the second time I have dealt with Hays at Sunderland Vine Place, Emily dealt with us the first time. Service from Hays staff have been great

Visited your vine place store. First class service from Ruby and Mel who were excellent, nothing was too much trouble. Secured a great deal to New York at a hotel suggested to us by Mel that we hadn’t previously considered.

Fantastic service nothing to much for her Leah new exactly what we wanted

I have been speaking to Ruby and Rachel and I am very happy with my experience . They have been both professionals and friendly and helpful Thank you

Great advice and service. Nothing was too much trouble. I followed the staff member's suggestion to change the date by a few weeks, resulting in a saving of £400 on our holiday!

I have had a brilliant experience with booking my holiday ruby was really explaining everything and was really helpful

I always book my hoildays with hays as the staff are so friendly and go above and beyond to find you the perfect hoildays

Always a very good experience booking here, fantastic girls as always, service with a smile and a bit of a laugh with all the girls, Ruby done my booking this time and couldnt have done any better, A good experience as always

We had first class customer service from Rachel Patterson

Friendly,helpful staff, we were in a while, but Mel remained patient and we ended up with a good deal

The staff in this store absolutely go above and beyond to make sure you get what you want and enjoy the experience xxxxx

Ruby the girl from Hays Travel Sunderland Branch who helped me with my booking was courteous and helpful with all aspects of my booking i would recommend Ruby to other people to help with their bookings

Great greeting , warm welcome and helped with our destination choices . I tend not to go anywhere else.

Melanie looked for a holiday for me and my friend which was suitable for our needs and found us exactly what we wanted at a fantastic price She is very knowledgeable and said she'd stayed at that hotel last year and how good it was .gave lots of information about the resort too .It's always a pleasure to book with Hays

Ruby from Sunderland was very helpful in getting our cruise booked

Lovely lady, booked quick & easy, always great service

Ruby was fantastic. Helped us sort out our boarding passes, print docs etc and offered excellent advice on our next holiday. Thank you Ruby

Good service friendly and helpful when booking our summer holiday Melanie went through everything with us from start to finish very satisfied with the customer service given