I went in to book a wine festival for next year and Liam explored all possibilities to get me a good price. I also booked for my holiday in two weeks time and he patiently listened to my requests an... Toon meer
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We spent absolutely ages in your Gyle branch trying to find a holiday perfect for us, last minute. Your consultant, Liam, was beyond patient and extremely knowledgeable and very quickly grasped what... Toon meer
As usual, staff very friendly and efficient. This is our third holiday, this year and each time have had a different assistant. Each one as good as the other.
Really friendly staff who made us completely welcome went out their way to organise the holiday for us and even stay beyond closing time to be able to complete the booking. Skye was so friendly and pr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
The Gyle Shopping Centre, EH12 9JR, The Gyle, Verenigd Koninkrijk
- 01315163723
4,9
Uitstekend
803 reviews
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The sales agent Joan was amazing
The sales agent Joan was amazing. She was kind to apply discount which was great. She spend almost two hours to found me the best price and best location for me.
21 februari 2026
Antwoord van Hays Travel - The Gyle
Jyoti lmbu,
We appreciate you sharing your experience. We are so happy to hear that our agent was able to find you the best price and location and apply a discount for you.
thegyle, Hays Travel
Solo holiday
As this was my first solo holiday abroad, I found Joan very helpful and informative in finding a holiday that suited my needs. The whole experience was excellent and am looking forward to my holiday.
26 februari 2026
Antwoord van Hays Travel - The Gyle
Margaret McLaughlin,
We're so glad to hear that you found the assistance you received helpful for your first solo holiday abroad. We hope you have a wonderful time and thank you for your feedback.
thegyle, Hays Travel
2 centered destination
Great service from initial enquiry to booking the right destination with Emma and Liam.
25 februari 2026
Antwoord van Hays Travel - The Gyle
Lorraine Hussain,
We're happy to hear that you had a great experience, from your initial enquiry to booking your destination. Thank you for your positive feedback.
thegyle, Hays Travel
Next criisr
I popped into Hays Gyle to enquire about a cruise and Joan had it all booked in no time. Excellent service from hays
23 februari 2026
Antwoord van Hays Travel - The Gyle
Satisfied customer,
We're happy to hear that your cruise booking experience was so efficient! Thank you for sharing your positive feedback about the excellent service you received.
thegyle, Hays Travel
Gyle
Can't remember the guys name but he was excellent with information, and went into a lot of detail and found a holiday that suited us
23 februari 2026
Antwoord van Hays Travel - The Gyle
Frank Mckay,
We appreciate you taking the time to share your experience. We are so glad to hear that our team member provided excellent service and found the perfect holiday for you.
thegyle, Hays Travel
So helpful nothing was a problem would…
So helpful nothing was a problem would definitely book with hays again
15 februari 2026
Antwoord van Hays Travel - The Gyle
Mags Dyla,
Thank you for the 5* review this is much appreciated. I am so glad we managed to get you a holiday for your date.
Regards
Joan
A successful booking with ne hassle
I was greeted in a very helpful manner expecting to be told that the cruise I wanted to book on was sold out. This was not the case and Skye helped to ascertain what was available and what my needs were. She made me feel very comfortable and I was pleased that everything has been been successfully completed.
21 februari 2026
Antwoord van Hays Travel - The Gyle
Customer,
We're happy to hear that you felt comfortable and supported during your booking! Thank you for sharing your positive experience and for letting us help you complete your arrangements successfully.
thegyle, Hays Travel
Liam was very helpful & chatty got us…
Liam was very helpful & chatty got us what we wanted will be going back
21 februari 2026
Antwoord van Hays Travel - The Gyle
Mrs Monaghan,
We're happy to hear that you received great assistance and found what you wanted. We appreciate your feedback and look forward to your return.
thegyle, Hays Travel
Antwoord van Hays Travel - The Gyle
Thank you so much for your kind words!
We look forward to seeing you again soon
Antwoord van Hays Travel - The Gyle
Thank you so much for your lovely review! We look forward to seeing you again soon!
As usual Joan was her very helpful
As usual Joan was her very helpful, pleasant, happy self and did everything that we required for our next holiday. We always come to Hays as we have confidence in Joan.
7 februari 2026
Antwoord van Hays Travel - The Gyle
Thank you so much for your kind words, we look forward to seeing you again soon!
Joan was very helpful and patient and…
Joan was very helpful and patient and to try and find me the holiday in the area I preferred
6 februari 2026
Antwoord van Hays Travel - The Gyle
Thank you for your lovely review, we look forward to seeing you again soon!
We were not sure what holiday to book…
We were not sure what holiday to book but Joan took the time to go through a few options and there was no pressure to choose.She was very chatty and friendly
7 februari 2026
Antwoord van Hays Travel - The Gyle
Thank you for your kind words, we look forward to seeing you again soon!
I hoped to see Jess who has booked…
I hoped to see Jess who has booked several holidays for me .
Jess was off so I had Skye whose badge said she was a trainee.
She was great.
I’m not too hard to please but she didn’t rush and was happy to go back and forward showing me other options( as a travel agent should ofcourse)
I did book with her and look forward to my holiday in June.
13 januari 2026
Antwoord van Hays Travel - The Gyle
Morning Ann! Thank you very much for your kind words. I hope to see you again soon. - Skye :)
Super service
Super service , Skye was very professional, our experience of purchasing our holiday was made easy and will definitely be returning to book our next holiday with Hays.
Kind regards
Peter Harkess
5 februari 2026
Antwoord van Hays Travel - The Gyle
Thank you very much for your kind words! We look forward to seeing you again soon :) - Skye
The professionalism & the friendlism of…
The professionalism & the friendlism of the staff we dealt with,Joan at the Gyle & Sarah(Galashiels) Leigh(Elgin) who met us after check in at Glasgow & on the ship. They are a credit to your company & nothing was to much trouble.
30 januari 2026
Antwoord van Hays Travel - The Gyle
Mrs M,
We appreciate you sharing your experience. It's great to know the team's professionalism and friendliness made such a positive impact. We're glad they were so helpful!
Hays Travel
Joan was superb
Joan was superb, as always. She made everything so straightforward for us and even suggested Cape Verde, a destination we hadn’t thought of before. We booked our holiday that very day, and when we later asked to make changes, Joan was incredibly helpful once again. Nothing is ever too much trouble for her, and she is a real credit to Hays Travel.
26 januari 2026
Antwoord van Hays Travel - The Gyle
Hi Karen. Thank you for the 5* review and your lovely statement. This is most appreciated. Regards Joan.
Help us find a great holiday very…
Help us find a great holiday very informative and patient, went through everything and made it easy
25 januari 2026
Antwoord van Hays Travel - The Gyle
MR PETERSON,
We're so happy we could assist in planning your holiday! It's great to hear that we made the process easy and informative for you.
Thank you Mr Peterson for the 5* review this is most appreciated.
Regards Joan.
Hays Travel
Antwoord van Hays Travel - The Gyle
Thank you Margaret, much appreciated. Enjoy your holiday! - Skye
Joan was very helpful and pleasant
Joan was very helpful and pleasant. She searched to try and get what I was wanting and managed to be successful, thank you.
22 januari 2026
Antwoord van Hays Travel - The Gyle
Mr John Ford,
We are so happy to hear that you found your experience delightful and that we could find what you were looking for. Thank you for your lovely feedback.
Thank you Mr Ford for the 5* review this is most appreciated. Regards Joan.
Hays Travel
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