Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... Toon meer
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Very friendly staff, had my holiday booked over the phone and confirmed via email very promptly. Previous to this I communicated with them via Facebook and they responded very quickly
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... Toon meer
Bedrijf heeft geantwoord
The girl was nice and friendly to talk to and listening to what we needed explained what we didn't understand and told us if there's anything she can help us with it's not a problem
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, Verenigd Koninkrijk
- 02892290226
4,9
Uitstekend
470 reviews
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Danielle was fantastic
Danielle was fantastic, sorted me out with my inquiry and I got my holiday booked. Very professional.
15 augustus 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Antwoord van Hays Travel - Victoria Square
Hi Elaine,
Thankyou so much for your lovely feedback, it is very much appreciated :)-Aimee
Good customer service
Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund within 10 days of them officially cancelling. Was not expecting it to be refunded that quick.
10 april 2026
Very friendly staff
Very friendly staff, had my holiday booked over the phone and confirmed via email very promptly. Previous to this I communicated with them via Facebook and they responded very quickly
8 augustus 2026
Really happy with my experience and…
Really happy with my experience and advice given
4 augustus 2026
New York trip…
The girl was nice and friendly to talk to and listening to what we needed explained what we didn't understand and told us if there's anything she can help us with it's not a problem
29 juli 2026
Antwoord van Hays Travel - Victoria Square
Hi Maria,
Thankyou for your lovely feedback :)- Aimee
The staff in this hays travel are…
The staff in this hays travel are second to none thay are so polite and friendly. Also very professional and knowledgeable
25 juli 2026
Antwoord van Hays Travel - Victoria Square
Hi Crawford, Thank you so much for taking the time to leave a review. I really appreciate it - Emily
Antwoord van Hays Travel - Victoria Square
Thank you so much for the review Deborah :)
Excellent and attentive service.
18 juli 2026
Antwoord van Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Always great service and great staff
16 juni 2026
Antwoord van Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Antwoord van Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Easy booking, great staff
I had messaged on Facebook, Callum from Belfast Vic Sqr contacted me really quickly to arrange a call to book. He was really efficent and friendly, the whole trip was booked in 10 minutes. Would really recommend, it was so straight forward :)
3 juli 2026
Antwoord van Hays Travel - Victoria Square
Thank you for the lovely feedback - I hope you have a fab trip!! :) Callum
I dealt with a lady called Amy from…
I dealt with a lady called Amy from Victoria Centre Belfast
She was amazing from start to finish
More than helpful and pleasant and nothing was a problem
I would definitely book again with her top class
30 juni 2026
Antwoord van Hays Travel - Victoria Square
Thank you for the lovely feedback, I hope you enjoy your trip :D Callum
My time at hays and booking my holiday…
My time at hays and booking my holiday to salou, took a bit of time, but the girl I was working with was amazing. I went into Victoria Mall in Belfast City centre. 'Jessica', was the assistant i was working with, and we had put the wrong date in at 1st, and for a while it seemed that we wouldn't be able to change it. But eventually we got the date put in properly, and she was so helpful and a really nice girl to work with. Thankyou Hays, I had a great experience with you guys..xxx
28 juni 2026
Antwoord van Hays Travel - Victoria Square
Thank you for the lovely feedback, I hope you enjoy your trip :) - Callum
Antwoord van Hays Travel - Victoria Square
Thank you very much for the lovely feedback. Enjoy your trip! :)
Emily was a true proffesional.
Emily was a true proffesional.
I am not the smartest tool in the box regarding technology / phones etc but Emily guided me perfectly when receiving txt messages etc regarding my holiday .
10/10 .
18 juni 2026
Antwoord van Hays Travel - Victoria Square
Thank you very much Marie.
Many Thanks Emily :)
Helpful and patient
Oonagh was very helpful and patient in finding me what I wanted from my trip. Nothing was too much bother.
Great customer service.
7 juni 2026
Antwoord van Hays Travel - Victoria Square
Thank you so much for your lovely feedback Karen :) I was delighted to get your trip booked - Oonagh
Jessica has been so helpful organising…
Jessica has been so helpful organising our holiday, especially with us changing from self catering to all inclusive, making bookings under 2 names and 2 cards etc. really quick communication
2 juni 2026
Antwoord van Hays Travel - Victoria Square
Thank you for your lovely feedback for Jessica! We hope you enjoy your holiday :) Callum
Oonagh was very efficient and…
Oonagh was very efficient and knowledgeable.Very nice attitude and easy to talk to.I would certainly return to Hays.
9 juni 2026
Antwoord van Hays Travel - Victoria Square
Thank you for the lovely feedback for Oonagh, we hope you have an amazing Holiday :) Callum
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