Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... Toon meer
Bedrijf heeft geantwoord
Excellent, from I entered the premises till I was finished with booking my short city break. Although as I explained to the agent looking after me, same couldn't be said about @Easyjetholidays. Staf... Toon meer
Haven't been on our holiday as yet but I would hope the service I received while booking will reflect in holiday. Friendly staff member Sarah in Victoria Square Sat with me 10 mins before closing and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, Verenigd Koninkrijk
- 02892290226
4,9
Uitstekend
475 reviews
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My experience was great as always he…
My experience was great as always he was very helpful ,prompt , understanding and friendly .
12 januari 2025
Antwoord van Hays Travel - Victoria Square
Thank you so much for your feedback, I am glad to get your holiday booked - Joshua :)
Easy & quick
Kelly was a delight and very helpful. She was also super patient with me gathering my info ti help book in my holiday. The whole process was so simple.
12 januari 2025
Antwoord van Hays Travel - Victoria Square
Thank you for leaving a review Carmel. I'm glad Kelly from the Forestside branch was able to assist you in getting your holiday booked :)
Great staff.…
Very helpful staff who found me the holiday I was looking for at a good price, thank you very much.
13 januari 2025
Antwoord van Hays Travel - Victoria Square
Thank you so much for leaving a review Thomas. I really appreciate it. It was lovely meeting you - Sarah
The best
I have always booked holidays through hays travel and wouldn't go anywhere else. The staff are absolutely fantastic, and always get you the best deals they can. Really put My mind at ease when I was booking My first holiday alone with a child.
13 januari 2025
Antwoord van Hays Travel - Victoria Square
Sara thank you so much for taking the time to leave a review. I really appreciate your kind words and we are always happy to assist. Let us know if you need anything - Danielle
I was dealing with Oonagh and she was…
I was dealing with Oonagh and she was really friendly and professional
11 januari 2025
Antwoord van Hays Travel - Victoria Square
Thank you so much for your review Fiona! I'm so glad I could help :) - Oonagh
Antwoord van Hays Travel - Victoria Square
Thank you for taking the time to leave a review Conor :) -Sarah
Antwoord van Hays Travel - Victoria Square
Thank you for your kind words - Joshua
I mentioned to the store manager a few…
I mentioned to the store manager a few weeks ago that I was thinking of changing a current booking & he rang me yesterday with the perfect solution for myself and my family. I know they deal with so many people and I’m grateful that he remembered what I had said- Patrick never disappoints, I feel like he is my own personal travel advisor!
5 januari 2025
Antwoord van Hays Travel - Victoria Square
Thank you so much for this Alison! I'm always glad to help and be your own personal travel advisor haha - Patrick
Travel Agent Sarah knew just what we wanted!
Sarah was knowable about where we could go and was able to guide us with accommodation close to the sights we wanted to see.
24 december 2024
Antwoord van Hays Travel - Victoria Square
Thank you for your kind words Iris I will pass this onto Sarah when she's next in, she'll be happy to hear! :-)
Oonagh the Assistant was very helpful…
Oonagh the Assistant was very helpful patient and knowledgeable and easy to talk too everything was booked very quickly
19 december 2024
Antwoord van Hays Travel - Victoria Square
Thank you for your review Ursula it is greatly appreciated! Hope you have a lovely Christmas :-)
Plenty of options to choose from and…
Plenty of options to choose from and good prices. Staff member was patient and didn't rush us at all during the visit. She was very friendly helpful
16 december 2024
Antwoord van Hays Travel - Victoria Square
Hi Andrea - we are delighted that you had such a good experience in store. I will pass your comments along to Jessica - Thanks Oonagh
Very fast and efficient replies
Very fast and efficient replies.
Very friendly and helpful.
10 december 2024
Antwoord van Hays Travel - Victoria Square
Hi Zoe - thank you for your review. We are delighted you had a good experience with us in store! - Thanks Oonagh
Great staff stress free and a very easy…
Great staff stress free and a very easy booking process
10 december 2024
Antwoord van Hays Travel - Victoria Square
Hi Aaron, we are delighted we were able to get you booked for New York! We hope you have the best time! - Thanks, Oonagh
Try always to book with hays there…
Try always to book with hays there staff are very helpful and great at keeping you up to speed with problems even beyond there control
4 december 2024
Antwoord van Hays Travel - Victoria Square
Thank you so much for your review Ian. We really appreciate you taking the time to leave a review and acknowledge the service you have received. Thank you - Sarah
Mislead on payment plan
Overall good but was told we had 3 months to pay the balance only to get home and see that we in fact had only 3 weeks to do so.
8 december 2024
Antwoord van Hays Travel - Victoria Square
Hi Peter,
Apologies for the confusion over your balance date. We will be in touch to discuss this further.
Kind regards,
Danielle
Great service and prompt response time
Great service and prompt response time. Very easy to book
30 november 2024
Antwoord van Hays Travel - Victoria Square
Hi Orla, thank you so much for taking the time to leave us a review. I'm glad we could help book your holiday - Jessica
Antwoord van Hays Travel - Victoria Square
Thank you for your lovely review Claire! I'm glad I could help with your booking - Jessica
Pleasant experience
Patrick from Hays Victoria Square was amazing, so friendly and helpful. He was able to give me all the information I needed with ease. This made my booking experience extremely easy.
21 november 2024
Antwoord van Hays Travel - Victoria Square
Thank you for your review Maura! we greatly appreciate it :-)
First class service by a very…
First class service by a very knowledgeable staff member.
21 november 2024
Antwoord van Hays Travel - Victoria Square
Hi William,
Thanks for taking the time to leave us a review! i will pass on your comments to Oonagh.
Cheers,
Patrick
Excellent 👌 professional knowledgeable
Excellent 👌 professional knowledgeable, Sarah was brilliant very helpful nothing to much no hassle 👏 thank you.
17 november 2024
Antwoord van Hays Travel - Victoria Square
Hi Stephen,
Thanks for taking time to leave Sarah a review and thanks for coming back to us for your next trip! Sarah has only recently joined us so she will be delighted with your feedback.
Cheers,
Patrick
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