Hays Travel - Wallasey Reviews 

Laura whose our agent was so helpful and full of knowledge

I went into Jayes travel in Wallasey on June 3rd 2026. To talk to them about my upcoming holiday I wanted to book.
I was taking 3 weeks off work in November 2026. I wanted a restful holiday on my own. I was greeted by all the girls, who were very friendly to me. I sat down with a young lady called Grace.
She asked me what it was I was looking for.
I gave her a few destinations and told her what I was looking for.
She kindly asked me to leave this with her and she would do some research and phone calls.
To my delight, I got an email off Grace the following day .
Giving me the option of going to Thiland. For a 17 day holiday incorporating a 2 day stay in Phuket, then getting transfered to "The Elephant 🐘 Hills" in the national park for a 3 day safari/excursion. Which also includes a boat trip down a river. Interaction with the elephants 🐘 and a stay in a dloating tent on the river. Then after that a transfer to a beautiful beach resort for my last 8 days relaxing by the sea. In a beautiful 5 star hotel.
I am delighted with the booking and everything Grace, and Mollie , has done for me to ensure I feel confident about my trip.
Thanks so much girls I will see you next week.
To pay for my holiday.
Great service,
Friendly, approachable, and very helpful, and knowledgeable young ladies.i will definateley be using you next year, for my next trip.
Thank so much.
Yours.
Miss Susan and McNeill. ⭐️⭐️⭐️⭐️⭐️.

Fantastic service

Sue that served me was excellent,friendly and patient with me and the other members of staff were very pleasant.
Would have no hesitation in booking my next holiday with Hays Travel.

Overall excellent service as usual.

The rep was very helpful and took my needs into account. She was very aware of Things that might be difficult because of my age and warned me that one hotel was in a particularly hilly region. I’d give her service a 10 out of 10

Welcoming staff, informative and helpful
Amy was great helping me book my holiday

Laura was very helpful and advised when needed. She was patient with our requests for things and contacted the travel company to confirm them the same day.
Excellent service

The staff are very friendly and helpful. I had a problem with an online booking and it was sorted out quickly.

Amy was a true professional very kind caring and polite. She helped us decide where to go in Paris and sorted everything for us. Highly recommend Amy as she made us feel at ease .
Thank you 😊

Bit expensive compared to sone online vacations but family of 30 going hope we all got the

Massive thanks to Grace at the Wallasey Hays store for arranging a booking on the Cunard Four Queens sailing. I was travelling (on a Hays booked Marella cruise) when the massively popular event went on sale, but despite tricky logistics Grace went out of her way to get us a great cabin on the sell out sailing.

The best travel agents around, would not go anywhere else - the girls are so friendly and helpful and always manage to get me the best deal on my holidays. Thank you so much 🩷

Helpfull ,patience ,engaging, and efficient

The girls in Liscard are absolutely amazing. Extremely experienced and helpful. Happy smiling and always willing to look up every enquiry.

Went in to book 2 rooms for wedding event they where so helpfull in trying ways to get wedding dress on board flight,,also checking different airports to get best price,..we did laugh alot the agent was so helpfull ,we have always had good memories using Hays and will continue

Sue was helpful from the first minute. Nothing was too much trouble & she was very patient with us.

Amy, the staff member who helped us was great, we told her what we wanted and when and she did the rest for us. It was lovely and easy and having everything on the app is great.