Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHigh Street West, Gilbridge House, 2nd Floor, SR1 3LH Sunderland, England, GB
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Lees wat reviewers zeggen
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... Toon meer
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... Toon meer
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question p... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, Verenigd Koninkrijk
- 03330339985
4,6
Uitstekend
394 reviews
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Easy to use website
Easy to use website. Reasonable pricing. Hotels with mainly good reviews.
6 januari 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
At first I was happy we all are waiting…
At first I was happy we all are waiting for Jan payday so to get a no deposit holiday with our favourite jet 2 was amazing ,then I realised we hadn’t booked our seats which I need to do as I am disabled and on a four hourly tablet regime and need my hubby who’s in charge of my meds to be with me so I emailed and asked I wasn’t happy with the response and was told the full deposit was due due to me doing this plus cost of seats i said I would cancel I went from smiling beaming actually to crying ,ok cancel I was wrong told but she still would require the deposit so I sat down waited for my hubby to come in and phoned I got threw to a lovely lady who sorted it sorted our seats checked threw and she deserves 5 stars
22 januari 2026
Antwoord van Hays Travel - Website
Good Morning Dianne,
Thank you for taking the time to share a review of your recent experience with Hays Travel and we are sorry to hear that you were left feeling dissatisfied with the service you received.
I am please to hear that this was resolved for you.
If you would like us to investigate this further, please email online.support@hays-travel.co.uk
Kindest Regards,
Chloe.
Freezing website
The website froze mid way through the booking process so we had to start again on my husbands phone
22 januari 2026
Antwoord van Hays Travel - Website
Good Morning Dawn,
Thank you for taking the time to leave a review.
We are sorry to hear that you were having issues with our website upon booking. We understand how frustrating this must have been for you. We take all feedback seriously and would like the opportunity to look into this further.
Could you please email us with more information at online.support@hays-travel.co.uk as this will help us investigate the issue and respond accordingly.
Thank you for bringing this to our attention.
Many Thanks
Chloe.
Very easy too complete booking and fast…
Very easy too complete booking and fast conformation
20 januari 2026
Excellent and easy to book
18 januari 2026
Really good service
16 januari 2026
Going away go Hayes.
Going away go Hayes.
Helpful staff online and with a vast array of information and knowledge in the travel industry.
19 september 2025
I am disappointed with my service if im…
I am disappointed with my service if im honest. I recieved gift vouchers for christmas to go towards a holiday. I booked a holiday online then went into a store to get the gift vouchers taken off the balance (£500) i was advised they couldn't do it in store and I needed to call up (which was fine) it then took 3 different calls over 3 days with promises of a call back and an email with info nit met to get the information on how I redeemed vouchers. Once I got that, I emailed copies of the vouchers in to the email box provided to then recieve a response a few days later saying I couldn't redeem them as it had been more than 5 days since I made my booking. (I cant see this stipulation anywhere in the voucher) subsequently it resulted me in cancelled my booking and losing the deposit paid and then rebooking so I could use the vouchers again. I usually book all my trips independently and have no issues, I only used Hays as I had the vouchers but wouldn't be looking to in future regrettably.
7 januari 2026
Great experience
Great experience. Website very user friendly. Great holiday booked at a great price.
5 januari 2026
Booked online
Booked online - easy process and great deal on the holiday package booking.
28 december 2025
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