Always a great experience booking with hays when we have chloe to help us. This booking was quite a hard one and chloe spent 2 hours searching and finding exactly what we needed, flights around GCSE'... Toon meer
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Lees wat reviewers zeggen
Ella and then on a later visit Chloe were extremely helpful, informative and sorted out our holiday with no fuss at all. Much easier when you have a rep in front of you who knows their stuff and can g... Toon meer
Bedrijf heeft geantwoord
Friendly and helpful staff. Also had a very good helpful experience with your telephone operator, named Rebecca on a Leeds telephone number, who liaised with me over several days. Thanks for all... Toon meer
Bedrijf heeft geantwoord
The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, Verenigd Koninkrijk
- 01138275451
4,9
Uitstekend
2K reviews
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Got kids names wrong and gave them…
Got kids names wrong and gave them double barrel first names.
Had to get them amended when getting boarding cards.
13 juni 2026
Antwoord van Hays Travel - White Rose
Stephen Shire,
We appreciate you sharing your experience. We understand how frustrating it must have been to have incorrect names on your booking and the inconvenience this caused with your boarding cards. We are reviewing our processes to prevent such errors.
Kind Regards
Hays Travel
We were welcomed by Chloe who gave us…
We were welcomed by Chloe who gave us great advice whilst we chose our holiday.
5 juli 2026
Antwoord van Hays Travel - White Rose
Chris Wren,
Thank you for your wonderful feedback! We are so pleased to hear that you received great advice while choosing your holiday.
Kind Regards
Hays Travel Birkenhead Grange
Friendly and helpful staff
4 juli 2026
Antwoord van Hays Travel - White Rose
Dale,
Thank you for your kind review! We are so pleased to hear that our team provided you with friendly and helpful service.
Kind Regards
Hays Travel Birkenhead Grange
Ella made the process so easy helpful…
Ella made the process so easy helpful and professional easy to talk to
2 juli 2026
Antwoord van Hays Travel - White Rose
Mr Gary Chadwick,
Thank you for your wonderful review! We are so pleased to hear that you found the process easy and professional. We appreciate your kind words.
Kind Regards
Hays Travel Birkenhead Grange
Great experience booked a Xmas break
Great experience booked a Xmas break
Such a lovely lady
25 juni 2026
Antwoord van Hays Travel - White Rose
Mrs Ruby Armitage,
Thank you so much for your wonderful feedback! We are so pleased to hear that you had a great experience booking your Christmas break with us.
Kind Regards
Hays Travel
Friendly staff
2 juli 2026
Antwoord van Hays Travel - White Rose
Thank you for your feedback, have a lovely holiday
very helpful
2 juli 2026
Antwoord van Hays Travel - White Rose
Thank you Dorothy, Hope you enjoy Majorca
Fantastic team great holidays
The team are fantastic. Great customer service from booking holidays to exchanging foreign currency one stop shop . Isia that helped us book a great last minute holiday to the manager Michaela fantastic team. Highly recommend you book at Hays white rose.
30 juni 2026
Antwoord van Hays Travel - White Rose
Glynn Barber,
We are so pleased to hear that you had such a fantastic experience with our team. It's wonderful to know that we could help you with both your holiday booking and currency exchange. We truly appreciate your high recommendation!
Kind Regards
Hays Travel
As always staff polite and friendly but…
As always staff polite and friendly but very knowledgeable! Chloe was great as always and always goes over and beyond to make our bookings as seamless as possible, thank you!
1 juli 2026
Antwoord van Hays Travel - White Rose
Greg Shaw,
Thank you for your lovely review! We are so pleased to hear that our team was polite, friendly, and knowledgeable. We always strive to make bookings as seamless as possible.
Kind Regards
Hays Travel
Very good service great staff made very…
Very good service great staff made very welcome thanks you
1 juli 2026
Antwoord van Hays Travel - White Rose
Hi Fay, it was lovely working with you we glad you thought the service was great :)
Isla
We went in to Hays White Rose just to…
We went in to Hays White Rose just to enquire about a holiday that was advertised. After a bit of thought and some great planning from Michaela, we have booked a different kind of holiday to the same destination. Top notch service.
23 juni 2026
Antwoord van Hays Travel - White Rose
customer,
Thank you for your wonderful review! We are so pleased to hear that our team member provided top-notch service and helped you find the perfect holiday to your chosen destination. We hope you have a fantastic trip!
Kind Regards
Hays Travel
Very patient and helpful agent
Very patient and helpful agent. Great service. Everything explained clearly.
30 juni 2026
Antwoord van Hays Travel - White Rose
Hi Jane, Thank you for your lovely review, happy to help , see you soon kealie x
Really helpful staff happy to help
Really helpful staff happy to help and try their hardest to match the Jet2 app holidays.
I also have a Hays travel card and it is easy to use.
29 juni 2026
Antwoord van Hays Travel - White Rose
lisa derrett,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and that you found your travel card easy to use.
Kind Regards
Hays Travel
Antwoord van Hays Travel - White Rose
Thank you for your kind words :)
Antwoord van Hays Travel - White Rose
Carl Chester,
Thanks for your kind words! We appreciate your feedback.
Kind Regards
Hays Travel
Jess was so helpful
Jess was so helpful. Loving using Hays to book our long haul adventures.
28 juni 2026
Antwoord van Hays Travel - White Rose
Thank you so much!! We love helping you book your holidays! :)
Amazing experience
Amazing experience, Michelle was amazing at helping us sort out our dream holiday!
28 juni 2026
Antwoord van Hays Travel - White Rose
Thank you so much!! We really appreciate the feedback and hope you have the best holiday!!
Just booked a cruise with the Leeds…
Just booked a cruise with the Leeds White rose branch , the staff member that booked our cruise was loved,very informative, the booking service was simple and very well explained. I've previously used Hays travel to book a cruise and would use them again . Perhaps the one frustrating things nowadays is how we are inundated with emails to review the process , staff , service , price , ease of booking etc etc , when it was 24hrs since I booked the holiday and the true reflection of the service surely would be measured if or when I needed help during or after the holiday if I had any complaints, not the following day !!!!!!!!
27 juni 2026
Antwoord van Hays Travel - White Rose
Scott Leatham,
We are so pleased to hear about your positive experience booking your cruise with us. We appreciate your feedback regarding the email frequency and understand your perspective on when true service reflection occurs. Thank you for your continued trust.
Kind Regards
Hays Travel
Friendly approach and professional…
Friendly approach and professional advice was given to us in Hays Travel shop
25 juni 2026
Antwoord van Hays Travel - White Rose
Mr Jackson,
We are so glad we could provide professional advice. Thank you for your kind words!
Kind Regards
Hays Travel
Antwoord van Hays Travel - White Rose
Mrs Joan Head,
Thank you for your kind words. We are always happy to help.
Kind Regards
Hays Travel
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