Very timely notification that BUPA ending and Aaron reviews market well to get the best deals and kept me updated with email. Once accepted he confirmed sending in post asking me to check and get in t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Scott Souter was able to quickly identify our needs and guided us to the best option available. We didn't feel pressured to accept the product straight away as he allowed us time to think it over and... Toon meer
Bedrijf heeft geantwoord
Danny Fuller was excellent at finding us the type of policy we wanted. We were looking for a new insurer as previous provider had been increasing their prices at each renewal in recent years. We fo... Toon meer
Bedrijf heeft geantwoord
Heath Crawford helped us get a renewal for our health insurance with BUPA at a very favourable rate. They provide a very good service and have saved us money, which is very welcome. I cannot recommend... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeringsmakelaar
- ook in
- Bedrijfsverzekeringsmaatschappij
- Inkomensbescherming verzekering
- Tussenpersoon voor levensverzekeringen
- Verzekeraar
- Ziektekostenverzekeraar
Geschreven door het bedrijf
Heath Crawford are a family-owned and managed insurance broker based in Watford, Hertfordshire. We are committed to providing an outstanding level of customer service to our clients who include small and medium sized businesses and individuals.
Contactgegevens
Iveco House, Station Road,, WD17 1ET, Watford, Verenigd Koninkrijk
- 020 8421 7030
- hello@heathcrawford.co.uk
- www.heathcrawford.co.uk
4,9
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Courtenay was so patient and helpful
Courtenay was so patient and helpful, not a single thing, she could have done any better
14 september 2026
Antwoord van Heath Crawford
Thanks for the review, Jane. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team
Very effective and efficient and…
Very effective and efficient and negotiated a good premium
9 september 2026
Antwoord van Heath Crawford
Thank you Pea for your wonderful review! We're thrilled you're happy with our services. Your support means the world to us!
-The Heath Crawford Team
first class service
first class service. great knowledge, friendly staff,
very prompt reply's and calls, found best deal within minutes,
14 september 2026
Antwoord van Heath Crawford
We appreciate your kind words, Christopher. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Pleasant informative and answered all…
Pleasant informative and answered all my queries. Thanks
9 september 2026
Antwoord van Heath Crawford
Thanks so much, Richard, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Great service and very good advice and…
Great service and very good advice and communication. We feel cared for !
15 september 2026
Antwoord van Heath Crawford
Thank you, Paul, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
No pressure and given all options
Adam Foti was great, he fully advised me on my options and which plans were suitable for me.
I wasn’t pressured into purchasing a policy.
8 september 2026
Antwoord van Heath Crawford
We value your feedback, Michelle. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Good service…
The recommendations made were very helpful and saved me a considerable amount of money
7 september 2026
Antwoord van Heath Crawford
Thank you, Sheila, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Rajans speedy responses
8 september 2026
Antwoord van Heath Crawford
Thanks so much, Patrick, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Contacted me ahead of renewal time
Contacted me ahead of renewal time, updated my data and then searched the market for the best options. Could not fault the service.
7 september 2026
Antwoord van Heath Crawford
We appreciate your kind words, Nick. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Antwoord van Heath Crawford
Thank you, Nineveh, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Antwoord van Heath Crawford
We appreciate your kind words, Amanda. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
Antwoord van Heath Crawford
Thanks so much, Michael, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Polite service, but not proactive enough
I have dealt with Heath Crawford for several years. Communication has always been polite, and they have provided quotations from alternative insurers.
However, as I prefer to remain with Bupa, I have repeatedly had to initiate the process of obtaining Bupa’s available renewal discount. On one occasion, I was told to contact Bupa myself and secured a free month. At another renewal, Heath Crawford obtained the free month only after I asked them to approach Bupa and then chased for an answer.
This year, I again contacted Bupa myself and secured the maximum available discount—8.33%, reducing my premium from £284.40 to £260.71 per month without changing the policy or cover. Heath Crawford subsequently confirmed that this was the maximum discount and said they had intended to contact Bupa the following week.
Heath Crawford has confirmed that it receives 7% commission from Bupa, excluding Insurance Premium Tax. While I recognise that it also offers market reviews and assistance during the policy year, I would expect a broker receiving commission to negotiate proactively with the existing insurer and present the best available renewal terms from the outset.
10 september 2026
Antwoord van Heath Crawford
Hi Dan,
Thank you for your detailed feedback and for acknowledging the support and market reviews we have provided over the years.
We completely understand your expectation that, as your broker, we should seek the best terms available from your existing insurer as part of the renewal process. That is something we routinely do where appropriate.
We would, however, like to clarify the timing of this year's renewal. Your Bupa policy does not renew until 2 October, and you contacted Bupa directly and secured the 8.33% discount before we had reached the point in our renewal process when we planned to approach Bupa on your behalf. When we subsequently spoke, we confirmed that you had successfully obtained the maximum discount currently available.
We appreciate that, from your perspective, you would prefer us to approach Bupa earlier so that the best available Bupa terms are presented to you without you having to initiate that conversation yourself. That's useful feedback and something we will take on board.
Our role as your broker extends beyond negotiating a renewal discount with your existing insurer. We also review the wider market, compare alternative options and provide ongoing assistance with your policy throughout the year. However, we recognise that proactively negotiating with your existing insurer is an important part of the renewal service too.
Thank you for continuing to use Heath Crawford over a number of years and for taking the time to provide constructive feedback.
The Team at Heath Crawford
Heath Crawford (Greg Turberfield)…
Heath Crawford (Greg Turberfield) worked on our behalf to negotiate the best deal possible for the incoming year. This meant I didn’t need to spend time trolling through various web sites.
11 september 2026
Antwoord van Heath Crawford
We value your feedback, Trevor. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Reassurance
Scott was so patient and went over everything in great detail and answered all questions so professionally.. Hos knowledge understanding of my needs made the whole process so easy hes a credit to the company
11 september 2026
Antwoord van Heath Crawford
We appreciate your kind words, Verona. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
I dealt with Sophie who was very…
I dealt with Sophie who was very helpful and informative. She quickly came up with a good private medical policy which I’ve now signed up to. Very good and very professional.
11 september 2026
Antwoord van Heath Crawford
Thanks so much, Barbara, for your fantastic feedback! We truly value your support.
-The Heath Crawford Team
Always efficient presenting a number of…
Always efficient presenting a number of options.
11 september 2026
Antwoord van Heath Crawford
Thank you, Natalie, for your positive review. We're glad to hear you're pleased with our service, and we appreciate you taking the time to share your experience.
-The Heath Crawford Team
Antwoord van Heath Crawford
Thanks for the review, John. We're happy to learn that you've had a good experience with us. Your support is truly appreciated.
-The Heath Crawford Team
Knows her stuff
Jenny was very knowledgeable on the subject and provided me a few options that best suited my needs. It was quick and concise and I now have a health insurance in place. I highly recommend her services.
10 september 2026
Antwoord van Heath Crawford
We value your feedback, David. Thank you for your kind words and for choosing Heath Crawford for your health insurance. It's great to know we've met your expectations.
-The Heath Crawford Team
Antwoord van Heath Crawford
We appreciate your kind words, David. Thank you for choosing Heath Crawford and for taking the time to leave a review!
-The Heath Crawford Team
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