Heaven Melbourne Reviews 

Bought orthopaedic shoes that were $60 on sale and they feel like they are from temu. Cheap plastic. Plus they took weeks to come. Very unhappy and a waste of money. Make out they are Melbourne based but products are definately not.

Review from Nicole 22 October 2026.
I had exactly the same outcome. Except I ordered one white and one blue top and was charged for 3 blue tops. I contacted them within 8 minutes of placing the order to have them tell me that the order had already been processed even though they claim that if you wish to change your order you have a 2 hour leeway to do so. I am now out of pocket in the vicinity of nearly $100 and the cost to return them to China? is ridiculous. An absolute scam and I am now going to the Ombudsman to dispute it. They are morally corrupt!

They don’t even deserve 1 star. This company is a scam. It does not guarantee a refund. I asked for a refund the second I received it. The material and quality is worse than temu. The dress is oversized and not a true size. Didn’t even come with a tag. They offered a 10% refund and to keep the dress. I said a want an address to send back to Melbourne in Footscray and they told me it has to be sent to their Chinese warehouse and wouldn’t be worth sending back as it would cost £40. We don’t use pounds in Australia. Total scam! Do not buy from this fake online business. Furious that humans think this is ok. Reporting them.

I wish I could put less than 1 star.
Poor quality that was nothing like advertised
Shape and size of T-shirt was not as advertised
Don’t waste your money

BUYER BEWARE
I’m sorry I could award 1 star!
The website looks fairly decent, and the prices not unreasonable, that’s how I got scammed.
Absolutely disgraceful company. Really sub-par shoddy clothes. I complained about the inferior quality of the clothes compared to the website & they wanted an array of photosas proof.
**More importantly, I was sent an extra item in delivery & discovered I’d been charged a separate amount for this without my authority. I complained about this. They offered the extra item at discount instead of an apology & refund. With each rejection I sent them, they increased their discount percentage in response . On the third email I sent, I was given an address in China to send the clothes back to. This would be at my expense plus a ‘restocking fee’. I’ve given up and put it down to a lesson learned.
I’m now monitoring my credit card to see if there’s any further transactions. I’ve seen in other complaints that people have had to cancel their credit cards.

Scam company.
Sent a cheap, worthless ugly looking item, nothing like the shoes advertised. They say customer satisfaction 100% money back guarantee... Rubbish. At shipping is 40 euros and they have a 15% restock fee.
Scam at every level. Do not buy.

Total scam!
Do not purchase from this company. It takes weeks to arrive and when it finally does, it’s not even wearable. The quality is so incredibly poor. Please don’t purchase from this company.

Item was shipped from china not Melbourne, it took weeks to arrive, item looked nothing like what I’d bought, item in photo looked to be linen but turned up and was Nylon/polyester and looked extremely cheap. I would not recommend this shop

Terrible and if you want return cost you more. Stay away

Address doesnt exist. I went to the footscray address they have advertised on website only to arrive at a house. Dodgy.

No star if it was possible their website literally has a lovely banner that states 14 days return yet once contacted they make up all these stupid fees. Their quality is worse than shein and for the price I would stay away

False advertising. Items advertised as lined but are not. The material is cheap and transparent. Advertised as silk but arrives as polyester. Scam store. Make it impossible to return the items for a full refund.

ITS A SCAM!!
Do not buy!!
First, the company is not in Melbourne. Items are sent from some location in China. The jumper was advertised as 100% cashmere was acrylic/cotton and looked like nothing in the ad. When I contacted them to find out how to return it, they offered me a 15% discount and said "This choice is not only financially advantageous but also has a positive impact on the environment. By avoiding returns, we contribute to sustainability and a greener planet."
I declined even though they kept increasing the discount to almost 50% and asked where to send it. The address looked dodgy but I still sent it back paying an additional international shipping and I shouldn't be surprised that the item has never made it back there. It’s still showing it’s in a facility in China! Complete waste of money…

It's a scam. It sucks.

If I could give 0 I would. Cashmere/wool jumper 100% polyester! They were kind enough to tell me if I wAnted to pay more money they would send me what I ordered. Burn in hell scammers - you are disgusting!!!

Do not buy!!
Shonky from beginning to end. First, the company is not in Melbourne. Items are sent from China. The jumper was advertised as 100% cashmere was acrylic/cotton and the colours were very different to ad. When I contacted them to find out how to return it, they offered me a 15% discount and said "This choice is not only financially advantageous but also has a positive impact on the environment. By avoiding returns, we contribute to sustainability and a greener planet."
I declined and asked where to send it. The address is ridiculous and I shouldn't be surprised that the item has never made it back there. - No. 2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi Yiwu Town

It's a scam. It sucks. We live and learn.

DO NOT BUY FROM THIS STORE.
THERE IS NO SHOP ON CHAPEL STREET. THE CLOTHES TOOK 6 WEEKS TO ARRIVE. NO TRACKING GIVEN. EMAILS SENT EVERYDAY WITH GENERIC REPLYS. FINALLY CLOTHES DID ARRIVE. SMALL. NO TAGS. SHOCKING CHEAP QUALITY. NOTHING LIKE THE WEBSITE OR INSTAGRAM SHOWS.
TOTAL RIP OFF. SO ANNOYING. I WAS COMPLETELY STUNG!!! I HAVE REPORTED THIS FAKE SITE

It's a complete scam. I thought I was buying a knitted sweater but what showed up was pretty much a plastic bag with sleeves that had an out of focus flower print on it.
They like to mention how refunding it is "bad for the environment" but in the same sentence mention their 'factory in China'. They are churning out absolute rubbish.
They also keep pushing an 'offer' where I spend more money with them. "Buy another item from us and get 15% off instead of a refund on your plastic bag".

DO NOT ORDER FROM THIS COMPANY! complete fraud

False item description and a complete rip off. It seem they have stolen others images and used them in their website to falsely advertise, then you contact them to return, its up the to buyer to return at their own expense to a Chinese warehouse dispite a clear scam. Disgusting!

Cheap substitutes of expensive items. Undersized by three sizes. Asked for a refund and getting multiple emails “encouraging” me to keep them and accept a discount on a future item. Now telling me that have to send items to Asia “which is expensive”. Total scam.