Heaven Melbourne Reviews 

Absolute scam from China. DO NOT BUY. This is a total sham company. Bought shoes that were described as woven leather but arrived as plastic pieces of crap. The runaround I got from bots via email to return them was absolutely ridiculous. There is no option to return the items.

The dress ordered was chiffon in the picture advertised, receving the dress the print is blurred and not chiffon and looks similar to picture BUT deff NOT the same make of dress, not the quality as promoted

Picked up a hoodie during the sale andhe material is thicker than I expected for the price. It has a relaxed fit without being huge and the cuffs still sit properly after a few washes.

My parcel arrived a day later than the first estimate, but I could see the tracking updates the whole time. Everything inside was packed properly and the clothes arrived clean and crease free enough to wear after a quick steam.

this is the worse company ever took over 21 days to receive my items they advertise their warehouse in whitehall street footscray they sent wrong size the product is like plastic they smell cheap they want me to ist return fees first i’ve ever heard and want me to pay 15%stock fee this is outrageous BE AWARE DONT ORDER ANYTHING FRIM THE THEUR STUFF IS RUBBISH

Absolute crooks.
Item arrived with huge delay, they misrepresent themselves as being in Melbourne and stock comes from China.
Item arrived damaged and looks nothing like what is advertised, now they are trying to charge me more than I paid for it to return. STEER CLEAR

I added a cardigan to my order without thinking much about it, but it has probably become the item I wear the most. It is warm without being too bulky and works over dresses, jeans or leggings. The sleeves are a good length on me and the buttons don’t feel cheap. I’ve washed it twice now and haven’t noticed any shrinking or loose threads.

Scam, don’t buy anything from this store! Not in Melbourne or even in Australia. Asked for a refund and no response.

BUYER BEWARE!!!This company purports to be Australian with a warehouse in Footscray VIC. BUT the products ship from overseas, the 5-12 business days shipping is more like 30 days. Returns must be sent to an overseas address costing 40USD/EUR with a 15% restocking fee. The shoes themselves are light,plastic and flimsy and look cheap, not like the photos online. What an expensive and frustrating experience!

SCAM!! Ships directly from China. Dress is awful quality and very poor sizing. Took 3 weeks for my order to arrive. Using Melbourne in the name and mentioning free shipping in Australia, yet this website has absolutely nothing to do with Australia. Do not purchase anything from here!!

The dress arrived, was different from what was shown in pictures. Online it shows a corset lace up back but the dress arrived without that it was more like a bodysuit… I was very disappointed. Colour is also not as dark as on the website

Zero stars if that were an option.

The garment I received was not as described. It was advertised as cotton, but the item delivered was poor quality and did not appear to be cotton at all. a very poor polyster.

I have been unable to contact the company to resolve the issue. Every email I have sent has been returned as undeliverable, leaving me with no effective way to obtain assistance or arrange a return.

The website gave me the impression that I was purchasing from an Australian business. However, the company appears to operate from China, which was not clear to me when placing my order.

I have reported my experience to Scamwatch. Given the discrepancy between the advertised product and what I received, together with the inability to contact the company, I would not recommend purchasing from this business.

Item did not match the picture. The shoes were scratched in the fabric and with pen marks. Very poor quality

Bought a matching lounge set mainly for wearing around the house, but it looks put together enough that I’ve worn it out for coffee as well. The material is soft, the waistband doesn’t dig in, and it has kept its shape after washing.

Bad quality and cut. Ridiculous cost for return.
Company not in Melbourne.

Not from a shop in Melbourne, they use drop shipping services. Now I won't be getting the dress in time for my event!!

Everything wrong terrible I want return but I more expensive to return than throw away

The products are low quality and the sizes are very small. Their return/refund policy will cost you more to get what you actually want. They only refund 10% of what you spent. If I knew that the order comes directly from China I would have gone elsewhere. Definitely won't be shopping here again.

Took longer than expected as it seems the product is manufactured overseas somewhere to order. No labels and dags of thread I had to cut off. The cut of the garment is good and true to size. The fabric is ok but sold as linen and feels like a linen mix.
Not the quality I expected for the price.

After 3 weeks of waiting for them to arrive, the shoes didn't fit, but when i went to send them back they said I would have to pay the $57 shipping which is exactly what i paid for the shoes in the first place. They shouldn't claim they have a returns policy if they don't pay the return shipping.