Heaven Melbourne Reviews 

Do not purchase from this website. They pretend to be from Australia but are actually a Chinese company and will make you pay for international shipping if you need to return an item.

I placed my order 22 September. I was notified 6 days later it was finally shipped. After multiple attempts to get assistance I got nowhere. It is now 13th October and still no news of when or if I would receive items or a reply from resolutions department. I would not trust or order from this business. It says Melbourne but is based overseas somewhere.

I am extremely disappointed with my purchase. The sizing was completely incorrect, and the quality of the product was very poor. The item did not meet my expectations, and I am dissatisfied with the overall experience.

I would appreciate your prompt response regarding how this matter can be resolved.

I did not like the fabric it was not linen as promoted but cheap polyester probably from TEMU.
I have sent 2 emails about returns without any response at all. I am not happy and would not recommend your company to any of my friends or family.

Terrible!
I ordered this dress on the 22nd of September for a function I’m attending in Bali on the 15th of October….its still not here.
That was 19 days ago - you can imagine my disappointment.
I’d really love to know where it is.

The dress wasn't anything like the photo. Poor material as usual like all online clothing. I asked for a REFUND but you have ingnored my requests. It came from Heaven Melbourne, NEVER mentioned US dollars, very different to Australian dollars. I assumed was in Australia so I could return it if NOT satisfied. The last message I received was to return to China. NOT SATISFIED!! YOU HAVE MISLED BUYERS. I have sent a few emails now. Your company is a SCAM!

The reviews are correct, I too have had the same experience. A dress I purchased was advertised as cotton fabric, was totally synthetic. I asked for a refund, there was a lot of correspondence with them offering a percentage off and getting to keep the dress which I don't want. I mentioned Australian consumer law. They are totally unfazed by that, continuing to try and delay an eventual refund which they did offer in the end but stated I would have to pay postage of 20 to 40 dollars. I am so unhappy, never deal with these people!

DO NOT GO ANYWHERE NEAR THIS COMPANY!!
I ordered sandals that were described as 'premium woven leather'. What I received were cheap, ugly, synthetic sandals from China - nothing like the picture or description on their website!
They refuse to honour Australian Consumer Law - the goods were falsely advertised yet they are refusing to accept return postage and provide me with a full refund.
I intend on taking this further!
Update: Do NOT pay for return shipping or accept a refund! Go straight to your credit card company & request a chargeback. AMEX did this for me & within days the full amount was credited back to me.
It is the only way to get your money back!

Unfortunately I can’t put zero stars. This online store is a joke. They falsely advertise their shoes as being ‘orthotic’. What a lie! Then when wanting a return and refund, they come back at you time after time offering other incentives…when I eventually agreed to them giving me a 30% refund and keeping the shoes (which will go in the bin mind you as they are such poor quality!), their next email tells me they refunded $5…that’s a grand total of about 12% refund…another lie! DO NOT order through this sham of a website! They are thieves!

Very bad quality. Fake fabric. It is a big fraud. They upload AI photos to trap customers and send fake copies. To return or refund is a headache. You have to email them to get a refund and they keep dragging by offering 5,10,15 then 20 % refund. Waste of time . DO NOT BUY ANYTHING from HEAVEN MELBOURNE. It is shipped from China free but they then ask you to bear the cost of return. It is a traaaaap………Dies but even deserve one star.

Scammers of the worst kind stay away clothing is terrible all from China I sent mine back still haven’t received a refund 😞

Absolute junk from china. Quality is terrible and if you want to return they will drag it on for weeks trying to convince you to take a 30% refund as return are to China and cost an arm and a leg.

Placed an order for 2 items on July 19th, as of August 17th no further correspondence received NO order received.

Bought a jumper in June and on arrival it was a different product and quality was terrible, i raised a return and after a week of emailing back and forth with them trying to give me a partial refund they finally provided the info of how to return the item. Self funded postage to China - but it was still worth sending back for a full refund, so i went through with it. Provided them a tracking. Item arrived to China at the end of June, and it is now mid August, no refund been provided and i haven’t received any reply on my million follow up emails. My advice - if you want to return the product, go with a partial refund offer, at least you get some money back..

Would give it less than 1 star. No tags, care labels, sizing etc on the jumper that I paid $75 for. Rubbish product.
Stay away from

Stay away from this company and website - they are a scam. The product I received was a cheap nylon garment that looked nothing like what was pictured. I had to argue with them to be offered a refund and then told I had to pay postage to China. Luckily I lodged a dispute with my credit card company which resulted in a full refund.

DO NOT USE! Products are cheap from China and look nothing like the picture. Website seems legit, advertised free shipping in Australia and like the company is based in Melbourne but it is from China. If you want to return the items you have to ship them back at your expense to China. Don’t trust the cute photos. Don’t buy, you’ll regret it.

I agree with previous reviewers. The cashmere jumper I ordered was in fact acrylic and cotton. When I queried this, I was told to return the garment, at my expense, to China. Pointing out the obvious, that the fault lay with the seller, got me nowhere. Devious and unconscionable conduct.

This is not actually a review on a product purchasing experience from this company, but rather exposing them for how deceitful they are. On their website they clearly show that they have a 4.5 star review rating with Trustpilot, unyet when I visit here (on Trustpilot), I see 1 star ratings! Stay away from this company, they are liars and cheats!

Ordered a 'cashmere jumper' and a floral knitted jumper. Received a conterfeit product made out of some awful nylon material totally different to the wool jumper advertised. Finally offered full refund as long as i returned to china which would cost double the price of the jumper. They advertised as being in Melbourne. Do not buy from this dreadful company.